Κέντρο Εξυπηρέτησης / Call Center

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Δημοσιογραφία / ΜΜΕ

Χρηματοοικονομικά

Πωλήσεις / Marketing / Εμπόριο Λιανικής

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At our client’s,&nbsp;they specialize in end-to-end big data solutions, including ETL pipelines and flexible APIs for efficient data access. They have expertise in developing cloud-native, microservices-based applications using Kubernetes as the core architecture. Their data processing relies on open-source tools like Spark and Airflow from the Apache foundation. With a highly experienced team and a strong background in software development, they aim to deliver world-class solutions.The role entails:<ul><li>Review business requirements and technical design documents to provide timely and meaningful feedback;</li><li>Develop and execute detailed, comprehensive, and well-structured test plans and test cases for manual testing of enterprise level tailor made multi-tier applications;</li><li>Perform manual functional testing, regression testing and API testing, with the use of the appropriate tools;</li><li>Identify, document, and track system defects, using appropriate tools and ensure their resolution;</li><li>Working closely and efficiently with their team of industry leading engineers and business analysts and other stakeholders to ensure the delivery of high quality enterprise applications;</li><li>Actively participate in Agile/Scrum processes, contributing to sprint planning, daily stand-ups, sprint review and retrospective;</li><li>Prepare detailed testing reports, i.e. test execution report, defect report, User Acceptance Testing (UAT) report;</li><li>Make presentations to their clients about the implementations and provide support during UAT execution;</li></ul>The successful candidate should have:<ul><li>Bachelor or Master degree in IT Engineering, Computer Science, Applied Sciences or related discipline;</li><li>At 2-4 years relevant professional experience in manual Software Testing of ETL pipelines and Databases and APIs;</li><li>Proficient in creating and executing detailed test cases and test plans;</li><li>Proficient in identification and preparation of suitable test data;</li><li>Very good understanding of client-server architecture and web services (SOAP/REST);</li><li>Knowledge of API testing tools, i.e. Postman, SoapUI;</li><li>Experience with version control systems, i.e. Git;</li><li>Knowledge of Databases and SQL experience (MariaDB, PostgreSQL, MySQL);</li><li>Knowledge of one or programming languages, i.e. python, is a plus;</li><li>Be familiar with Jira and Confluence;</li><li>Experience with agile methodologies, i.e. Scrum;</li><li>Ability to draft testing documentation, i.e. test plan, test results report, UAT report;</li><li>Ability to express ideas verbally and in writing, in a clear, concise and professional manner (both in English &amp; in Greek);</li><li>Commitment to providing excellent quality work and building client relationships;</li></ul>What’s in it for youAt our client’s is all about people, encouraging high performance and quality work.Being part of their team includes:<ul><li>Competitive compensation package</li><li>Full Remote company (Hellenic Citizenship is preffered)</li><li>Private Insurance</li></ul>

QA Engineer

Code.Hub, the first Hub for Developers in Greece, builds together with&nbsp;our client&nbsp;the first digital team for expanding the portfolio of their services globally. Code.Hub has the knowledge and the technical mentorship for all technologies and helps the SW Engineers to expand their skills and opportunity of making a great career path for their future! Code.Hub and our client believe in the talent of Greece.WHO WE’RE LOOKING FOR?<ul><li>Very good educational background in IT or in a numerate discipline (such as Engineering, Statistics, etc.)</li><li>At least 2 years’ experience in software development in iOS</li><li>4-5 years’ experience of developing software in a team environment would be considered an asset</li><li>Proficient in Swift</li><li>Familiarity with JSON, Web Services, REST APIs, Git</li><li>Deep knowledge of iOS SDK</li><li>Common design patterns</li><li>Proficient with Unit and integration tests</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>WHAT´S IN IT FOR YOU?What we offer<ul><li>Remote working</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous training from our experts on cutting edge technologies&nbsp;through Code.Hub’s Code.Learn</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>

iOS Engineer

Our client&nbsp;is looking for a Cyber Security Incident Response Specialist to help protect their organization from cyber threats. In this role, you will play a key part in detecting, responding to, and mitigating cybersecurity incidents. While this is not a managerial position, you will own the communication with vendors (SOC, CSIRT) and coordinate responses to security threats.You will work closely with external security teams, internal IT, and other departments to ensure effective incident response and continuous security improvements. You will also contribute to refining their security processes and playbooks. The role reports to a Cyber Incident Response Product Manager.&nbsp;You will be responsible for leading an external team of SOC analysts and incident responders, forensic experts, as well as coordinating cross-functional teams to ensure the organization’s resilience against emerging threats while also co-designing, maintaining and overseeing incident response strategies and processes. You will be reporting to a Cyber Incident Response Product Manager.YOUR NEW KEY RESPONSIBILITIES:<ul><li>Oversee the entire lifecycle of cybersecurity incidents, from detection to resolution.</li><li>Serve as the primary point of contact for managing third-party SOC and CSIRT providers to triage incidents.</li><li>Coordinate efforts with cross-functional teams to ensure rapid containment, eradication, and recovery of compromised systems.</li><li>Conduct post-incident analysis, documenting lessons learned and implement improvements points.</li><li>Ensure compliance to SLAs, process adherence and process improvement to achieve operational and regulatory objectives.</li><li>Implement industry best practices, co-develop incident playbooks with external SOC/CSIRT teams, and ensure that the organization is prepared to handle any security incidents effectively.</li><li>Ensure incidents are prioritized and response plans are available to effectively react to relevant modern threats.</li><li>Coordinate forensic investigations which includes acquisition and analysis of digital artifacts to determine the root cause, impact, and extent of cyber incidents to support incident response efforts.</li><li>Lead consistent and effective advanced threat hunting based on threat intelligence feeds and against today’s threat landscape and best practices.</li><li>Maintain clear communication channels during an incident and provide timely updates to all relevant stakeholders, including senior management.</li><li>Support continuous training programs (e.g., tabletop exercises).</li><li>Ensure incident response activities align with the organization’s broader business continuity and disaster recovery plans.</li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>3 + years of experience in cyber security incident management.</li><li>Strong knowledge of common attack methods, including malware, ransomware, phishing, and their mitigation strategies.</li><li>Familiarity with Security Orchestration, Automation, and Response (SOAR) platforms to streamline incident detection and response workflows.</li><li>Ability to lead and manage external SOC/CSIRT teams, making fast, effective decisions during crises.</li><li>Strong documentation skills for post-incident reporting and sharing insights.</li><li>Strong analytical thinking to continuously refine and improve incident response processes.</li><li>Exceptional ability to communicate complex technical issues in clear, concise terms to non-technical stakeholders.</li><li>Strong communication skills to effectively work with Vendors.</li></ul>ABOUT YOUR NEW TEAM:Our client is a growth-focused consumer goods business and a strategic bottling partner of a leading global beverage company. They bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As they do, they create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.They bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of their markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.They nurture their talents. They give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. They are willing to take a risk on the people they believe in, even if they don’t have the perfect experience. They have faith in what every person can be.&nbsp;And although they have so much to be proud of, they always stay humble. They believe the real magic happens – for them and for you – when they OPEN UP.AT OUR CLIENT’S, DIVERSITY HELPS THEM THRIVEAt our client’s, they are an inclusive employer that thrives on diversity. This means their environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join them in nurturing a culture where everyone belongs and contributes to their collective success.Benefits<ul><li>Coaching and mentoring programs</li><li>Development opportunities</li><li>Learning programs</li><li>Work with iconic brands</li><li>Supportive team</li><li>Work from home</li></ul>

Cyber Security Incident Response Specialist

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Swedish-English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak Swedish and&nbsp;English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Swedish-English - Business Development Sales Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

English - Business Development Sales Representative

Training and Quality Manager – Athens - GreeceBringing smiles is what we do at TTEC… for you and the customer. As a Training and Quality Manager working on site in Athens, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause, deep-dive, collaborating with key leadership team and support staff).Develop Learning &amp; Quality team Members - Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedbackDrive execution of Quality Operating Model &amp; Standards - Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●&nbsp;&nbsp;Minimum 1 year call center or equivalent work experience&nbsp;●&nbsp;&nbsp;Possess excellent written and spoken English communication skills●&nbsp;&nbsp;Excellent interpersonal skills●&nbsp;&nbsp;Excellent organizational skills●&nbsp;&nbsp;Able to work independently, as well as extremely team-focused; supports team and peer decisions●&nbsp;&nbsp;Meticulous attention to detail●&nbsp;&nbsp;Able of working cooperatively with people of diverse backgrounds regardless of personal differences●&nbsp;&nbsp;To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment●&nbsp;&nbsp;Receptive to feedback, takes directions and is aware of development areas●&nbsp;&nbsp;Ability to self-motivate and manage own time●&nbsp;&nbsp;Ability to own your own development and with a growth mindset●&nbsp;&nbsp;Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders●&nbsp;&nbsp;Partner with global learning team to provide input, review created materials, and support delivery of workshops●&nbsp;&nbsp;Ability to adopt a consultative approach with stakeholders●&nbsp;&nbsp;Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes●&nbsp;&nbsp;Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning coursesKnowledge●&nbsp;&nbsp;Demonstrate an understanding of facilitation and questioning&nbsp;techniques●&nbsp;&nbsp;Good understanding of adult learning principles and learning styles●&nbsp;&nbsp;Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)●&nbsp;&nbsp;Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs●&nbsp;&nbsp;Good understanding of the Customer Service business at Booking or similar environment●&nbsp;&nbsp;Customer Service outcome oriented●&nbsp;&nbsp;Available full time and flexible in both schedule and tasks based on local needs●&nbsp;&nbsp;Experience of data analysis●&nbsp;&nbsp;Experience of root cause problem solving methodology●&nbsp;&nbsp;Experience in change management methodologies●&nbsp;&nbsp;Experience of project management methodology●&nbsp;&nbsp;Experience of facilitating a quality calibration processWhat You Can Expect•&nbsp;&nbsp;Supportive of your career and professional development•&nbsp;&nbsp;An inclusive culture and community minded organization where giving back is encouraged•&nbsp;&nbsp;A global team of curious lifelong learners guided by our company values•&nbsp;&nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits•&nbsp;&nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Quality Manager

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Greece &amp; Cyprus (shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are Company Descriptionefood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent (Remote)

Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent

<h2></h2>Στην Κωτσόβολος πιστεύουμε σε όλα όσα έχεις να προσφέρεις!&nbsp;Έλα να γίνουμε μαζί πολλά περισσότερα! #beMORE&nbsp;&nbsp;📈&nbsp;Τα νούμερά μας&nbsp;3.000+ άνθρωποι | 90+ καταστήματα | 3 logistics centers | 1 τηλεφωνικό κέντρο | 2 σύγχρονα εκπαιδευτικά κέντρα | 6 ακαδημίες | 53.000+ ώρες εκπαίδευσης τον χρόνο&nbsp;&nbsp;🎯Ο στόχος μας &nbsp;Να σχεδιάζουμε το αύριο, να εξελισσόμαστε και να καινοτομούμε, εξασφαλίζοντας σε όλους μας μια καλύτερη ζωή.&nbsp;&nbsp;💼 Πως θα είναι η καθημερινότητά σου &nbsp;Προσφέρεις καθημερινά να παρέχεις την καλύτερη δυνατή εμπειρία στον πελάτη! Διαχειρίζεσαι εισερχόμενες κλήσεις, διερευνάς τις ανάγκες του πελάτη και να τον καθοδηγείς. Ως μέλος της ομάδας, φροντίζεις για την πώληση ολοκληρωμένων λύσεων, προϊόντων και υπηρεσιών, συμβάλλοντας στην επίτευξη των στόχων του τηλεφωνικού κέντρου.&nbsp;&nbsp;🚀 Έλα στην ομάδα μας, εάν έχεις &nbsp;<ul><li>Ταλέντο στην επικοινωνία &nbsp;</li><li>Πάθος για την τεχνολογία&nbsp;</li><li>Διάθεση για συνεργασία&nbsp;</li><li>Ικανότητα επικοινωνίας με πελατολόγιο από την Κύπρο</li><li>Δυνατότητα απομακρυσμένης εργασίας</li><li>Ευχέρεια στην αγγλική γλώσσα &nbsp;</li><li>Άνεση στη χρήση Η/Υ&nbsp;</li><li>Ευελιξία εργασίας σε βάρδιες&nbsp;</li></ul>&nbsp;💎Εδώ θα βρεις&nbsp;<ul><li>Συνεχή εκπαίδευση σε νέες τεχνολογίες&nbsp;</li><li>Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης&nbsp;</li><li>Δυναμικό σχήμα bonus βάσει επίτευξης στόχων &nbsp;</li><li>Ομαδική ασφάλιση &nbsp;</li><li>Δράσεις wellbeing&nbsp;</li></ul>&nbsp;⭐ Join #teamKotsovolos και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!&nbsp;

Inbound Sales Αdvisor - Cyprus

Η MACOhair, μία δυναμικά αναπτυσσόμενη εταιρεία που ειδικεύεται σε προϊόντα και υπηρεσίες μαλλιών, αναζητά Υπεύθυνο Συμμόρφωσης &amp; Διαχείρισης Πελατών για να ενισχύσει την ομάδα της. Αν έχεις εμπειρία στη διαχείριση νομικών ζητημάτων, την εξυπηρέτηση πελατών και τη συμμόρφωση με εταιρικά πρότυπα, αυτή η θέση είναι για σένα.Αρμοδιότητες:<ul><li>Διαχείριση παραπόνων πελατών, αξιολόγηση και επίλυση θεμάτων με στόχο την καλύτερη εμπειρία εξυπηρέτησης</li><li>Επίβλεψη της συμμόρφωσης με νομικές και εταιρικές πολιτικές σχετικά με πελάτες, προμηθευτές και προσωπικό</li><li>Συνεργασία με προμηθευτές και διαχείριση πιθανών θεμάτων</li><li>Παρακολούθηση της συμμόρφωσης του προσωπικού με τις διαδικασίες και τα πρότυπα της εταιρείας</li><li>Ανάπτυξη πολιτικών για την εταιρική διακυβέρνηση, τις σχέσεις με πελάτες και προμηθευτές</li><li>Συνεργασία με εξωτερικούς νομικούς συμβούλους για επίλυση νομικών ζητημάτων</li></ul>Τι ζητάμε<ul><li>Προϋπηρεσία 2+ ετών σε θέση σχετική με compliance, νομικά θέματα ή εξυπηρέτηση πελατών</li><li>Ικανότητα διαχείρισης συγκρούσεων και επίλυσης διαφορών</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και διαχείριση κρίσεων</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Γνώση βασικών νομικών πλαισίων που σχετίζονται με καταναλωτές και εργαζομένους</li><li>Άριστη γνώση ελληνικών και αγγλικών</li><li>Δυνατότητα εργασίας εξ αποστάσεως με υπευθυνότητα και αυτονομία</li></ul>Προσφέρουμε:<ul><li>Μισθός από 900 έως 1.200 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li><li>Ευέλικτο ωράριο εργασίας</li><li>Δυνατότητα εξέλιξης σε μια ταχέως αναπτυσσόμενη εταιρεία</li><li>Φιλικό και επαγγελματικό περιβάλλον</li><li>Ευκαιρίες εκπαίδευσης και ανάπτυξης δεξιοτήτων</li></ul>

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