Πληροφορική

Χρηματοοικονομικά

Διοίκηση Επιχειρήσεων

Άλλο

Κέντρο Εξυπηρέτησης / Call Center

Πωλήσεις / Marketing / Εμπόριο Λιανικής

Ανθρώπινο Δυναμικό / HR

Ναυτιλία

Τέχνες / Πολιτισμός

LastWeek

LastThreeDays

Today

Aoristou

FullTime

OnSite

Hybrid

Remote

We are looking for a passionate and self-motivated professional to join our Client Relations team in Athens.&nbsp;The main responsibilities of the position include:<ul><li>Develop and maintain excellent relationships with prospective and existing clients.</li><li>Responsible for activating new client leads and following up with potential clients.</li><li>Handle client inquiries and ensure that high level of service is provided.</li><li>Perform personal clientele analysis and take actions as required.</li><li>Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures.&nbsp;</li><li>Provide suggestions on system enhancements.</li><li>Act in the best interest of the company at all times and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>Contribute to the team effort by achieving targeted results.</li><li>Cooperate effectively with other departments as necessary.</li></ul>Main requirements:<ul><li>Degree in a business-related field.</li><li>Client handling experience in the financial services sector will be considered an advantage.</li><li>Fluent Italian speaker with excellent oral and written skills in English.</li><li>Reliable, with integrity of character.</li><li>Outstanding communication and interpersonal skills.</li><li>Dynamic, innovative and target oriented.</li><li>Strong computer literacy.</li><li>Valid work permit required.</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>All applications will be treated with strict confidentiality!

Italian-Speaking Client Relations Manager

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.The main responsibilities of the position include:<ul><li>Develop and maintain excellent relationships with prospective and existing clients</li><li>Responsible for activating new client leads and following up with potential clients</li><li>Handle client inquiries and ensure that high level service is provided</li><li>Perform personal clientele analysis and take actions as required</li><li>Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures&nbsp;</li><li>Provide suggestions on system enhancements</li><li>Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>Contribute to the team effort by achieving targeted results</li><li>Cooperate effectively with other departments as necessary&nbsp;</li></ul>Main requirements:<ul><li>Degree in a business-related field</li><li>Client handling experience in the financial services sector is a definite plus</li><li>Fluent Turkish speaker with excellent oral and written skills in English</li><li>Reliable, with integrity of character</li><li>Outstanding communication and interpersonal skills</li><li>Dynamic, innovative and target oriented</li><li>Ability to multitask and prioritize</li><li>Strong computer literacy</li><li>Valid work permit required</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>All applications will be treated with strict confidentiality!

Turkish -Speaking Client Relations Manager

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities&nbsp;<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved&nbsp;at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul>&nbsp;&nbsp;Candidate Profile&nbsp;<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li><li>No absenteeism and disciplinary actions in the past 6 months</li><li>Primary KPIs are on target on average in the past 6 months</li><li>Minimum 6 months tenure within the company</li><li>German language proficiency (C2 level) and English language intermediate (B2 level)</li></ul>

Team Leader with German and English

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Essential Functions/Core Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual training performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Candidate Profile&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strong communication skills, both written and verbal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Proficient in&nbsp;Microsoft Office&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Strong attention to detail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Sense of professionalism and ability to develop good relationships&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>No absenteeism and disciplinary actions in the past 6 months</li><li>Primary KPIs are on target on average in the past 6 months</li><li>Minimum 6 months tenure within the company</li><li>German language proficiency&nbsp;&nbsp;(C2 level) and English language intermediate (B2 level)</li></ul>

Trainer with German and English

Θέσεις Εργασίας Αττική, Κέντρο Εξυπηρέτησης / Call Center

italian-speaking client relations manager

XM

turkish -speaking client relations manager

XM

team leader with german and english

Concentrix Greece

trainer with german and english

Concentrix Greece