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We are currently looking for a Senior eCommerce &amp; Omnichannel Manager to join our eCommerce team and take ownership of the eCommerce business from an end-to-end performance, customer journey and omnichannel execution perspective.&nbsp;About the roleThis is a senior business ownership role for a professional with strong retail eCommerce experience, solid omnichannel understanding and the ability to coordinate multiple functions in a complex retail environment. We are looking for someone who can own the eCommerce business performance, define and monitor the right KPIs, identify bottlenecks, coordinate cross-functional stakeholders and ensure that strategic eCommerce and omnichannel initiatives are successfully executed. The ideal candidate combines commercial thinking, operational understanding, customer experience focus, project execution skills and a good understanding of the systems and technologies that support modern retail eCommerce.&nbsp;Key ResponsibilitieseCommerce Business Ownership<ul><li>Own and monitor the overall performance of the eCommerce business across commercial, operational and customer experience KPIs.</li><li>Define, track and optimize key metrics such as sales, conversion rate, AOV, retention, customer satisfaction, fulfillment performance and overall customer journey performance.</li><li>Analyze business performance end-to-end, identify bottlenecks and growth opportunities, and drive corrective actions in collaboration with the relevant teams.</li><li>Translate business performance insights into clear priorities, actions and follow-up plans.</li></ul>Omnichannel Strategy &amp; Customer Experience<ul><li>Lead and support omnichannel initiatives that connect digital channels, stores, logistics, customer care and commercial operations.</li><li>Drive projects such as Click &amp; Collect, Store Pick-up, Express Delivery, Endless Aisle and other customer journey initiatives that enhance convenience, speed and service.</li><li>Ensure a seamless customer experience across online and offline touchpoints.</li><li>Contribute to the continuous evolution of Pet City’s omnichannel model, with a clear focus on customer value and business impact.</li></ul>&nbsp;Cross-Functional Leadership<ul><li>Act as a central coordinator across Commercial, Logistics, IT, Customer Care, Retail Operations and external partners.</li><li>Align stakeholders around business priorities, timelines, dependencies and execution plans.</li><li>Facilitate decision-making and ensure that complex topics move forward efficiently across different teams.</li><li>Build strong working relationships with internal and external stakeholders to enable effective execution.</li></ul>&nbsp;Projects &amp; Execution<ul><li>Lead strategic eCommerce and omnichannel projects from business planning to implementation and post-launch evaluation.</li><li>Manage project timelines, dependencies, risks and deliverables.</li><li>Ensure projects are delivered on time, within scope and aligned with business objectives.</li><li>Measure the impact of initiatives after launch and recommend next steps for optimization.</li></ul>&nbsp;Systems &amp; Technology Collaboration<ul><li>Translate business needs into functional requirements and collaborate closely with IT teams and external vendors.</li><li>Contribute to the optimization of eCommerce systems, integrations, operational flows and customer journey processes.</li><li>Maintain a strong understanding of the technologies supporting eCommerce and omnichannel operations.</li><li>Act as a business partner to technical teams, ensuring that business requirements are clear, prioritized and actionable.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of experience in roles such as eCommerce Manager, Senior eCommerce Manager or Omnichannel Manager, ideally within retail or a similarly complex business environment.</li><li>Proven experience in retail eCommerce, with strong understanding of both commercial performance and operational flows.</li><li>Hands-on experience leading or participating in omnichannel projects such as Click &amp; Collect, Store Pick-up, Express Delivery or similar customer journey initiatives.</li><li>Strong commercial and trading mindset, with ownership of KPIs such as sales, conversion rate, AOV, retention and customer experience.</li><li>Ability to analyze performance end-to-end and identify the key drivers behind business results.</li><li>Excellent stakeholder management and cross-functional collaboration skills.</li><li>Strong project management and execution capabilities in complex environments.</li><li>Good understanding of eCommerce systems, integrations and the technologies that support online and omnichannel operations.</li><li>Ability to translate business needs into functional and operational requirements.</li><li>Strong communication, presentation and problem-solving skills.</li><li>Love for pets and passion for improving the experience of pet parents will be considered a strong plus.</li></ul>&nbsp;This role is ideal for someone who<ul><li>Has worked in organized retail or another complex business environment.</li><li>Understands that eCommerce is not only a digital channel, but a business ecosystem that connects commercial strategy, customer experience, logistics, technology and retail operations.</li><li>Can move comfortably between business performance, customer journey, operational issues and project execution.</li><li>Can influence stakeholders without always having direct authority.</li><li>Wants to contribute to the next phase of Pet City’s omnichannel transformation.</li></ul>&nbsp;What we offer💶 Competitive compensation package 🎓 Opportunities to learn and grow within a dynamic and fast-growing company 💼 Friendly and collaborative working environment 💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners 🩺 Private health insurance coverage 🏷️ Employee discounts on our products and services 🚀 Your professional and personal success is our commitment

Senior e-Commerce & Omnichannel Manager

Job Description:• Support day-to-day marketing operations and assist with general tasks as needed.• Prepare, edit, and format correspondence, communications, presentations, and other documents.• Assist in updating the company’s Content Management Systems (CMS) by uploading and editing website content (text, images, etc.).• Conduct regular audits of website content to ensure accuracy and identify areas for improvement.• Provide administrative and organizational support for internal and external company events.• Conduct basic research and gather information to support reports, presentations, and other documentation.• Collaborate with various teams to collect content requirements and updates.• Participate in ad hoc projects and contribute to more complex tasks depending on business needs.&nbsp;Skills &amp; Experience:• Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.• Excellent command of English and Greek (written and oral).• Strong organizational and time-management skills, with the ability to handle multiple tasks and deadlines.• Advanced proficiency in MS Office applications.• Ability to work collaboratively in a team and communicate ideas clearly.• Strong attention to detail.• Ability to anticipate needs, propose solutions, and work proactively.• Adaptability and comfort interacting with a wide range of people and situations.• Knowledge of content management systems (CMS), such as WordPress or PrestaShop, is a plus.• Familiarity with SEO principles and best practices is a plus.• Prior experience in web content management, digital marketing, or related fields is a plus.

Marketing & Communications Assistant

As a Global Lifecycle Marketing Manager, you will help create strategic programs and communications to increase retention and engagement of our customers using email, SMS, push notifications, in-app messaging, and promotions. In this role, you will report to our Global Lifecycle Marketing Lead and focus on critical segments across the customer lifecycle that focus on driving our customers to newer verticals and bets, identifying ways to surface the right message to the right customer at the right time in the right channel. This will include personalized merchant selection, triggered customized comms based on user behavior, and strategies around our largest brand launches.Day-to-day in this role, you’ll:<ul><li>Manage the setup and monitoring of ad hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones</li><li>Test and schedule emails, push notifications, in-app messaging, and promotions</li><li>Manage communications reporting dashboards, monitor trends, and make recommendations based on results.</li><li>Create a framework for rapid testing in CRM channels</li><li>Establish a working relationship with partners in our Product, Operations, Analytics, and Strategy teams</li><li>Stay current on marketing best practices in email, push, and SMS, and share insights with the broader marketing team</li></ul>Our humble expectations<ul><li>Experience in lifecycle, CRM, email, or other customer engagement marketing roles</li><li>Hands-on experience with CRM tools, such as email service providers, marketing automation platforms, or customer engagement systems</li><li>Curiosity about using AI tools to work smarter, experiment faster, or improve day-to-day workflows</li><li>A basic understanding of analytics tools, HTML, and data visualisation platforms such as Looker, Tableau, Sigma, or similar</li><li>Familiarity with email and CRM best practices, including contact strategies, targeting, segmentation, A/B testing, and performance analysis</li><li>A degree or equivalent practical experience</li></ul>What we offerA high-impact role with the opportunity to shape how we scale key verticals and consumer cohorts at Wolt. You’ll help define the direction, build the roadmap, and leave a lasting mark on one of our most exciting growth areas.You’ll also get to drive planning, optimisation, and experimentation for a fast-evolving part of the business, turning ideas into measurable impact and helping us learn what works as we grow

Global Lifecycle Marketing Manager, New Verticals

The CRM &amp; Loyalty Manager, Malls is responsible for developing and implementing CRM &amp; Loyalty strategy across LAMDA Malls to enhance customer engagement, increase footfall, drive sales, and strengthen brand affinity across the mall portfolio. The role focuses on creating data-driven customer experiences, managing loyalty programs, and leveraging customer insights to support commercial and marketing objectives.&nbsp;The CRM &amp; Loyalty Manager, Malls will be reporting to the Malls Marketing Director.&nbsp;In detail, the&nbsp;CRM &amp; Loyalty Manager, Malls will be responsible for:&nbsp;CRM Strategy &amp; Customer Engagement<ul><li>Develop and execute the CRM strategy aligned with the malls’ marketing and business objectives</li><li>Manage customer lifecycle communications through acquisition, engagement, retention, and reactivation</li><li>Design and implement personalized customer journeys across digital and physical touchpoints</li></ul>&nbsp;Loyalty Program Management<ul><li>Lead the development, implementation, and optimization of the loyalty program</li><li>Define loyalty program mechanics, rewards, benefits, partnerships, and member engagement initiatives</li><li>Monitor program performance and continuously improve customer participation and retention</li></ul>&nbsp;Data Analytics &amp; Customer Insights<ul><li>Analyze customer data and shopping behaviors to generate actionable insights</li><li>Monitor KPIs such as customer acquisition, retention, engagement, frequency, spending, and campaign performance</li><li>Create dashboards and reports to evaluate CRM and loyalty effectiveness</li></ul>&nbsp;Digital Platforms &amp; Technology<ul><li>Manage CRM and loyalty platforms, mobile applications, and customer databases</li><li>Support digital transformation initiatives related to customer engagement and personalization</li><li>Work closely with IT and digital teams to improve automation and customer experience tools</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:<ul><li>Bachelor’s degree in Marketing, Business Administration, Communications, or a related field</li><li>Excellent command of the English language; any additional foreign language will be considered an asset</li><li>Proficiency in Microsoft Office and reporting tools</li></ul>&nbsp;Professional Experience:<ul><li>5+ years of experience in CRM, loyalty, digital marketing, or customer engagement roles</li><li>Experience in retail, shopping malls, hospitality, or lifestyle brands is highly desirable</li><li>Strong understanding of CRM systems, loyalty platforms, marketing automation, and analytics tools</li><li>Excellent analytical and project management skills</li></ul>&nbsp;On a personal side, the ideal candidate:&nbsp;<ul><li>Customer-centric mindset with a passion for enhancing customer experience.</li></ul><ul><li>Ability to collaborate effectively with cross-functional teams and a collaborative, team-oriented attitude</li><li>Strong written and verbal communication skills</li><li>Strong time-management and organizational skills</li><li>Creative mindset with the ability to think strategically</li></ul><ul><li>Solid capability to oversee multiple cross-functional initiatives simultaneously, delivering them on time and within scope</li><li>Strong ability to connect day-to-day tactical operations with long-term commercial goals</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; •&nbsp; &nbsp;Analytical and negotiation skills&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus, we do provide:&nbsp;<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>

CRM & Loyalty Manager, Malls (1786)

The&nbsp;Product Management Senior Associate&nbsp;will work within the Property and Facility Management unit, aiming to redefine urban living and enhance The Ellinikon experience with tech-enabled, seamless, personalized services. This involves offering everyday, a-la-carte home management services to The Ellinikon residents, such as housekeeping, laundry, maintenance and handyperson services, but also lifestyle services, including premium concierge, fitness &amp; wellness, event planning and pet care services. These services will be provided by third-party vendors through both physical and digital channels. The Product Management Senior Associate will be responsible for the development and monitoring of 5-6 selected services, including the market research, vendor selection, quality checks, and ensuring operational excellence overall.&nbsp;In detail, the&nbsp;Product Management Senior Associate,&nbsp;amongst others, will have the following responsibilities:&nbsp;<ul><li>Conduct primary research with residents (surveys, interviews) to confirm popular services, willingness to pay, price elasticity and expected level of service.</li><li>Determine user journey per service and verify range and level of services to be offered.</li><li>Conduct market research and set pricing levels.</li><li>Create criteria for vendors’ characteristics and develop a list of vendors that meet these criteria.</li><li>Engage with vendors to review compatibility and interest and participate in the formal procurement process for vendors selection.</li><li>Onboard vendors and establish processes at building level to enable physical delivery of services.</li><li>Coordinate with various departments (procurement, legal, marketing, sales, technology) to ensure timely delivery of services.</li><li>Monitor and review the quality of physical services provided and collaborate closely with other teams, and especially the customer-facing staff, to receive feedback.</li><li>Carry out responsive actions, such as training or sourcing new third-party providers, if service quality drops.</li><li>Keep up to date with sectoral developments and adjust the type and price of services according to market trends.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications<ul><li>Bachelor’s degree in Business Administration, Marketing, Hospitality Management or a relevant field.</li><li>Master’s degree (MBA or MSc) in Business Administration, Marketing, or a related field is preferred.</li><li>Mastery in MS Excel and PowerPoint.</li><li>Familiarity with CRM systems will be considered an asset.</li><li>Proficiency level in English.</li></ul>&nbsp;Professional Experience<ul><li>At least 3 years of experience in product management, preferably in one or more of the following industries:<ul><li>E-commerce platforms/ marketplaces</li><li>Luxury goods</li><li>Hospitality</li><li>Property Management</li><li>Personal Care / FMCG</li><li>Large Retail</li><li>Telecommunications</li></ul></li><li>Work experience or familiarity with countries where the sector is mature, such as the United States of America, United Arab Emirates, and the United Kingdom, is highly preferred but not required.</li></ul>&nbsp;On a personal side, the ideal candidate should demonstrate the following qualities:<ul><li>Proactive, meticulous, efficient, detail-oriented and accountable.</li><li>Excellent analytical and problem-solving skills.</li><li>Able to manage multiple projects simultaneously and prioritize tasks effectively.</li><li>Commitment to delivering high-quality work on time and exhibits strong organizational skills.</li><li>Team player, with good communication skills, maintaining key relationships with various stakeholders (clients, vendors, external advisors).</li><li>Focus on execution, getting things done.</li><li>Client oriented, with a care to deliver unique services and improve client satisfaction.</li></ul>Our Company offers:Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.Thus, we do provide:<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>

Θέσεις Εργασίας Χειριστής Συστημάτων Ασφαλείας Αττική, Marketing

senior e-commerce & omnichannel manager

PET CITY GROUP ΑΕΒΕ

marketing & communications assistant

LALIZAS

global lifecycle marketing manager, new verticals

Wolt Greece

crm & loyalty manager, malls (1786)

LAMDA Development S.A.

product management senior associate (1748)

LAMDA Development S.A.

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