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Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

As a Product Management Sr. Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Suggesting yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Proposing performance targets, KPIs, and supports daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>5+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Business acumen with customer centric mentality and creativity</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Strong analytical and problem-solving skills</li><li>Strong sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Results an achievement-oriented mindset</li><li>Teamwork attitude with excellent interpersonal skills</li><li>Adaptability and flexibility to dynamically changing requirements and demands</li><li>Excellent communication skills both in English and Greek languages (written and oral)</li></ul>&nbsp;&nbsp; &nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Senior Specialist-Gaming (3395)

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

In this role, you will have the opportunity to contribute to improving Health, Safety, and Environment (HSE) performance in electrification business area. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also demonstrate your skills by ensuring effective risk management through HSE excellence throughout the ABB value chain. Working model for the role is: hybrid according to Department needs and requirements You will be mainly accountable for: •Conducting comprehensive risk assessments and audits to identify potential hazards and implement corrective actions.•Developing and delivering training programs on health, safety, and environmental policies to employees at all levels.•Cross-functional collaboration to integrate HSE into operational procedures and strategies.•Monitoring and analyzing safety performance metrics, preparing reports and presentations for management review.•Ensuring compliance with local, state, and federal regulations, updating policies and procedures as necessary.•Acting as a key point of contact for HSE-related inquiries, fostering a culture of safety within the organization.•Developing, implementing, and maintaining HSE policies and procedures aligning with regulatory requirements and industry best practices.Qualifications for the role<ul><li>You have 2- 3 years of experience in Health and Safety</li><li>Degree in Occupational Health and Safety, Environmental Engineering or other relevant</li><li>Familiarity with environmental management systems (ISO 14001) and Occupational Health and Safety Management (ISO 45001) will be an asset</li><li>Driving license (role may require small amount of travel across Greece)</li><li>You are at ease communicating in Greek &amp; English language.</li><li>A collaborative, solution-focused approach and proficient written and spoken communication skills.</li><li>A commitment for promoting a safety-first culture and continuous improvement.</li></ul>

HSE Specialist

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

Indirect Spend Procurement Specialist

Store Demand Planning Specialist is a member of the Store Forecasting &amp; Replenishment team, who is at the origin of the store planning process and the cornerstone of the logistic optimization.We are looking for talented person with both relationship and data analysis skills, who is willing to take challenges in the fast-moving food retail business sector.&nbsp;What you will focus on<ul><li>Evaluates, reviews and releases/changes order proposals produced by the system (SAP F&amp;R) for the allocated stores, considering available stock, discrepancies, events, trends and daily logistical information in order to secure optimal inventory levels, to increase availability/sales</li><li>Coordinates with Operations and Buying departments to create manual orders for the allocated stores</li><li>Interprets system exceptions, proposes, and implements a fit solution depending on the situation</li><li>Configures Demand Influencing Factors (DIFs) related to calendar events and promotions in the system for the allocated stores</li><li>Communicates and coordinates with the allocated stores on daily basis to provide store support for replenishment</li><li>Produces and shares relevant reports in order to ensure transparency of all relevant to F&amp;R KPIs and SAP F&amp;R functioning (for the allocated stores)</li></ul>&nbsp;Who we are looking for<ul><li>BSc in Mathematics/Statistics, Logistics, Finance, Business Administration or any relevant field.&nbsp; MSc would be considered an asset</li><li>Working experience up to 2 years in retail store operations, supply chain, logistics and/or demand planning</li><li>Excellent command of MS Office applications. Experience in working with SAP or other ERP would be considered an asset</li><li>Fluency in English language</li></ul>&nbsp;Your Value<ul><li>Analytical and numerical skills with attention to detail</li><li>Ability to organize and plan tasks</li><li>Communication and adaptive skills</li><li>Customer service orientation</li><li>Teamwork and cooperation</li></ul>&nbsp;&nbsp;

STORE DEMAND PLANNING SPECIALIST (1 year contract)

Currently we are searching to hire an&nbsp;Energy Assessment Specialist who will be responsible for assessing wind resources, designing layouts for utility-scale projects, analyzing wind production data, and ensuring compliance with IEC standards.<h2>During your day you will:</h2><ul><li>Assess wind resources and designs layouts for wind (onshore, offshore), and PV projects.</li><li>Use specialized software (MeteoDyn, WindPro, WAsP) for wind flow modeling and layout optimization.</li><li>Analyze wind production data, including project losses and uncertainties.</li><li>Prepare site assessment reports for prospective wind farms and ensures compliance with IEC standards.</li><li>Participate in evaluating new onshore and offshore projects under development.</li><li>Assist in long-term energy estimates and projections for budgeting.</li><li>Provide system and administrative support related to energy assessments.</li><li>Provide recommendation for the optimized efficiency of a project (Wind turbine model, optimized layout)</li><li>Provide recommendations regarding systems utilization and processes improvement</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor Degree in Engineering, Physics or Mathematics</li><li>Master Degree in related fields will be considered an asset</li><li>More than 4 years of experience in related field (preferably in energy assessment).</li><li>Proficiency with wind flow modelling software such as Meteodyn/WindPro/WAsP/WindFarm</li><li>Knowledge of PVSyst</li><li>Knowledge of data analysis programs Windographer/WindRose</li><li>Experience with offshore wind and PV systems</li><li>Familiarity in working with reanalysis datasets</li><li>Knowledge of AutoCAD or SAP (optional)</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel, Power Point</li><li>Well-developed critical thinking and problem-solving skills&nbsp;</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Θέσεις Εργασίας It Support Specialist Αττική, Άλλο

wfm specialist

Wolt Greece

customer experience senior specialist-gaming (3395)

ΟΠΑΠ

operations specialist - courier supply

Wolt Greece

hse specialist

ABB

indirect spend procurement specialist

Ayvens

store demand planning specialist (1 year contract)

ΑΒ Βασιλόπουλος

energy assessment specialist

Motor Oil

Jobily.gr

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