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As a IT Support Specialist you will be joining of IT Governance Division of Alpha Bank S.A. and you will be responsible for effectively managing customer expectations, serving as a communication channel between customers and IT organization, and whenever is possible, providing a first-contact resolution. To ensure success as a Service Desk agent, you should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. What you will be doing&nbsp;• Provide First level support to users, over the phone or email, on Hardware, Software and Network connectivity issues.• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.• Monitor issues from start to resolution.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Determine the best solution based on the issue and details provided by customers.• Escalate if needed unresolved problems to next level&nbsp;support.• Willingness and ability to learn new technologies.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science or in a related discipline or diploma from an Institute of Vocational Training – IVT with a 3-5 years relevant experience as Service Desk agent.&nbsp;• Base OS knowledge (Windows).• High Level communication skills along with the ability to communicate technical information clearly and concisely to senior level technical staff, engineers or vendors during troubleshooting or escalations.• Relevant Microsoft, Hardware related, ECDEL or Azure certifications will be appreciated.&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>&nbsp;A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

IT Support Specialist

The Functional Analysis Specialist will be joining the Deposits Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague. Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp;What you will be doing&nbsp;<ul><li>Translates business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperates effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements. &nbsp;</li><li>Adjusts and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Creates detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Executes functional testing and analyzes data to assess performance to specifications.</li><li>Supervises functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stays up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Performs basic troubleshooting activities using available tools.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of 4 years professional experience in positions linked with Deposits&nbsp;and services and/or analysis and design of digital systems or validation process, validation frameworks or testing methodologies.&nbsp;</li><li>Ability to deliver under tight and demanding deadlines.&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen, understanding of the existing technology environment, with solid analytical thinking and problem-solving skills, organizational and proactive skills along with attention to detail.&nbsp;</li><li>Ability to deliver high-quality results on-time, in scope and within budget and always strive for excellence.&nbsp;</li><li>Strong multi-tasking and time-management skills.&nbsp;</li><li>Self-motivated, flexibility and adaptability, with a results-oriented spirit and a “hands-on” mentality, accountability, and resourcefulness&nbsp;</li><li>Continuous improvement mindset and good change management skills.</li><li>Teamwork spirit &amp; ability to communicate and collaborate efficiently with internal and external stakeholders from all the hierarchical levels and functions.</li></ul> &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp; All applications will be acknowledged and treated in utmost confidence.

Functional Analysis Specialist

As a Functional Analysis Specialist you will be joining the Special Lending Instruments Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translate business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperate effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjust and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Create detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Execute functional testing and analyzes data to assess performance to specifications.</li><li>Supervise functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stay up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Perform basic troubleshooting activities using available tools.</li></ul> What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of four (4) years professional experience in positions familiar (i.e. Special Lending Instruments, validation frameworks or testing methodologies).&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen</li><li>Proactiveness along with attention to detail.&nbsp;</li><li>Always strive for excellence.&nbsp;</li><li>Growth mindset.</li><li>Teamwork spirit.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

As a DevOps Engineer, you will be placed in the IT Digital Services and Data Analytics Division and you will be part of a vibrant team responsible for designing and implementing solutions to automate the application’ development lifecycle. You will be closely collaborating with stakeholders such as Software, System and Test engineers. What you will be doing&nbsp;&nbsp;• Design and implement scripting and automation solutions to improve Continuous Integration/Continuous Delivery (CI/CD) pipelines and streamline processes to make them faster, more efficient, human error-free and consistent.• Design and implement containerization solutions (Docker and Kubernetes tools, etc.) to enable consistent and portable software deployment.• Monitor system performance, ensuring that systems are safe and secure against cybersecurity threats.• Carry out monitoring and logging processes to ensure high availability and performance of software applications.• Identify technical problems and develop software updates, “fixes” and tools to ensure high availability and reliability of software.• Design procedures for system troubleshooting and maintenance.• Perform root-cause analyses of production errors and resolve technical issues.• Collaborate with software developers and engineers to ensure that the development follows the established processes and performs as anticipated.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Systems, Computer Science, Electronic Engineering or any other related field.• At least two (2) to four (4) years of experience as a DevOps Engineer or in a similar role.• Experience in common scripting or object-oriented or functional or procedural programming languages.• Experience with Microsoft Azure DevOps.• Experience in DevOps CI/CD Pipeline design and setup.• Experience in version control systems.• Knowledge of APIs (JSON, REST, SOAP).• Knowledge of containerized technologies, such as Docker and Kubernetes.• Experience with OpenShift Container Platform and Istio service mesh.• Experience in Microsoft Windows OS, Linux OS flavors and domain information utilities such as Active Directory, LDAP and DNS) administration.What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Θέσεις Εργασίας Ελλάδα, Alpha-bank, Πληροφορική - Σελίδα 2

it support specialist

Alpha Bank

functional analysis specialist

Alpha Bank

functional analysis specialist

Alpha Bank

devops engineer

Alpha Bank