strategy & operations manager - b2b
Sep 9, 2026 · Wolt Greece
What you'll do
- Translate business goals into actionable workstreams and prioritize initiatives
- Develop and improve scalable processes for sales, onboarding, and account management
- Remove operational bottlenecks to enable long-term growth
- Lead performance monitoring by managing dashboards and reporting
- Analyze key trends and deliver insights to improve customer experience, sales, and retention
- Provide analytical support and recommendations on pricing, partnerships, and new business opportunities
- Support segmentation, campaign planning, and go-to-market execution
- Coordinate cross-functionally with Product, Legal, Finance, and local/global teams for strategic initiatives
Key requirements
- 7+ years' experience
- Analytical skills including data analysis and insight extraction
- Project management and cross-functional leadership
- Business strategy and go-to-market strategy
- BI tools, SQL, and operational platforms experience
- Commercial analysis and P&L understanding
- Strong communication skills
- Statistics / Data Analytics / Economics / Data Science / Any Fieldpreferred
About the job
At Wolt, you'll have the opportunity to help build one of our newest business areas at a fun, fast-scaling global company. As part of the DoorDash team, we're building a global logistics platform that can deliver almost anything in your city within minutes. Today, our products are used by 55+ million registered users who order from 200,000+ restaurants and retail stores across 30+ countries.
We are now looking for a Strategy & Operations Manager to join our team and play a critical role in launching and scaling a new business vertical in Greece. This is a unique opportunity to work directly with senior leadership, shaping and executing the strategy for one of Wolt Greece’s next major growth engines.
You’ll be responsible for building and managing key initiatives across multiple functions, driving data-informed decisions, and ensuring our strategy turns into successful execution on the ground.
What You’ll Be Doing
Strategic Planning & Execution: Partner with the vertical lead to translate business goals into actionable workstreams, prioritize initiatives, and ensure strategic alignment with Wolt’s objectives.
Operational Design & Optimization: Develop and improve scalable processes to support sales, onboarding, and account management. Remove operational bottlenecks and enable long-term growth.
Analytics & Insights: Lead performance monitoring by owning dashboards and reporting. Analyze key trends and deliver insights to improve customer experience, sales, and retention.
Commercial & Business Support: Provide analytical support and recommendations to guide decisions on pricing, partnerships, and new business opportunities.
Go-to-Market Enablement: Work closely with cross-functional teams to support segmentation, campaign planning, and go-to-market execution.
Cross-functional Leadership: Coordinate with Product, Legal, Finance, and other local and global teams to ensure smooth execution of strategic initiatives.
About You
7+ years of experience in strategy, operations, consulting, venture capital, or other analytical roles in the tech or high-growth space.
A bachelor’s degree in statistics, analytics, economics, data science or a related discipline is preferred.
Excellent analytical and problem-solving skills – able to independently dig into data, build dashboards, and extract insights.
Strong project management capabilities – organized, reliable, and experienced in leading cross-functional workstreams.
A business-first mindset – comfortable supporting negotiations, managing trade-offs, and contributing to P&L thinking.
Excellent communicator, confident working across teams, functions, and cultures.
Experience working with BI tools (e.g., Looker), SQL, and/or product or operational platforms is required.
Fluent in Greek and English.
Experience in shaping and executing go-to-market strategies is highly valued.
Experience in B2B facing products is an advantage
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.