sales support associate
Sep 9, 2026 · Wolt Greece
What you'll do
- Manage the onboarding process for new merchants joining the platform
- Support merchants during their first days of operation to ensure a smooth launch experience
- Guide menu setup, operational readiness, and platform best practices
- Advise merchants on ways to improve quality, customer experience, and order volume
- Monitor merchant performance and support achievement of operational and business goals
- Support the launch of new areas and contribute to market expansion projects
- Act as the main point of contact for onboarding-related questions and operational support
- Collaborate cross-functionally with Commercial, Merchant Services, Operations, and Support teams
- Identify opportunities to improve onboarding processes and merchant experience
- Ensure merchants are fully equipped to succeed and grow on the platform
Key requirements
- Merchant onboarding and operational readiness
- Communication skills and stakeholder management
- Organisational skills and multitasking
- Problem-solving and customer experience improvement
- Cross-functional collaboration
- Fluent Greek and English
Benefits
- A Fun & Dynamic Work Environment – Work with a supportive, international team;
- Career Growth – Opportunities to learn and develop within Wolt;
- Wolt Perks – Discounts on Wolt orders & modern work equipment;
- Work-Life Balance – Enjoy flexibility in your work routine.
About the job
At Wolt, we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform.
In this role, you will be responsible for guiding merchants through their onboarding journey, ensuring operational readiness, and supporting them during their first days of live operations. You will work closely with merchants to help improve quality, increase order performance, and ensure they are set up for long-term success on the platform.
What you’ll be doing
Managing the onboarding process for new merchants joining the platform
Supporting merchants during their first days of operation to ensure a smooth launch experience
Guiding menu setup, operational readiness, and platform best practices
Advising merchants on ways to improve quality, customer experience, and order volume
Monitoring merchant performance and supporting them in achieving operational and business goals
Supporting the launch of new areas and contributing to market expansion projects
Acting as the main point of contact for onboarding-related questions and operational support
Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams
Identifying opportunities to improve onboarding processes and merchant experience
Ensuring merchants are fully equipped to succeed and grow on the platform
Our humble expectations
Strong communication and stakeholder management skills
Excellent organisational and multitasking abilities
Solution-oriented mindset with strong attention to detail
Ability to work independently and manage multiple priorities simultaneously
Comfortable working in a fast-paced operational environment
Experience in onboarding, account management, operations, customer success, or merchant support is
considered a plus
Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
Fluent in Greek and English
What you’ll get by joining us
The opportunity to directly impact merchant success and customer experience
A dynamic and collaborative working environment
Exposure to cross-functional projects and market launches
Career growth opportunities within a global tech company
The chance to contribute to the growth of one of the fastest-growing technology companies in the region
What we offer
✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;
Career Growth – Opportunities to learn and develop within Wolt;
Wolt Perks – Discounts on Wolt orders & modern work equipment;
⚖️ Work-Life Balance – Enjoy flexibility in your work routine.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.