What you'll do
- Manage guest services and serve as an information point for guests
- Manage onboard sales
- Operate the telephone switchboard, cashless system, and safety system
- Provide 24-hour concierge services and organize embarkation and disembarkation
- Handle guest complaints and prepare guest lists and invitations
- Assist with guest medical disembarkations
- Coordinate departure arrangements and dispatch shore excursions
- Serve customers effectively and resolve conflicts with patience, tact, and diplomacy
Key requirements
- 2+ years' experience
- Guest service management and hospitality operations
- Customer service, complaint handling, and conflict resolution
- Cashless systems, telephone switchboard operation, and safety systems
- Concierge services, embarkation and disembarkation coordination, and shore excursion dispatching
- Onboard sales, guest list and invitation preparation, and medical disembarkation assistance
- English language proficiency
- Hospitality Management
Benefits
- Paid training, on-the-job coaching, internal transfer opportunities, lodging, meals, unlimited Wi-Fi, uniforms, laundry, and travel to and from the ship are provided.
- Additional benefits include paid vacation, a referral program, loyalty bonuses, and potential tax-free salary depending on nationality.
About the job
Part of our Front Office team on our River vessels, the Guest Service Manager manage the Guest Services Department and provide excellent guest service to ensure guest satisfaction and repeat business, while also increasing revenue and profitability of the company.The Guest Service Manager reports…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.