guest services manager
Sep 21, 2026 · GRECOTEL HOTELS & RESORTS
What you'll do
- Oversee daily guest services operations, including staff schedules, 24/7 coverage, and exceptional guest service
- Collaborate with housekeeping, maintenance, and food and beverage teams to resolve guest requests, concerns, and complaints
- Train, coach, and guide guest services staff to maintain service excellence
- Handle complex and escalated guest issues and develop solutions that meet guest needs
- Monitor guest feedback and reviews, respond to comments, and proactively address potential issues
- Maintain department records and manage budgets, inventory, and performance reporting
- Ensure compliance with company policies, health and safety regulations, data protection, and security procedures
Key requirements
- 5+ years' experience
- Guest services management and guest experience management
- Staff scheduling and staff training and coaching
- Customer service and complaint resolution
- Interdepartmental collaboration
- Budget management, inventory management, and performance reporting
- Health and safety compliance, data protection, security procedures, hospitality industry best practices, and revenue management
- Hospitality Management / Business Administration / Any Field
Benefits
- Competitive salary package and additional benefits, career development and internal mobility opportunities, accommodation and full board if necessary, transportation support and/or travel expenses, training programs, employee discounts, and a dynamic supportive working environment.
About the job
Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for…
About the company
Grecotel is the leading Hospitality Group in Greece: identified with iconic Luxury Hotels & Resorts in spectacular locations, intertwined with the country’s landmarks and heritage – a collection unique in the world.
2025 is a milestone year for Grecotel, celebrating 50 years of excellence as an award-winning brand shaping the luxury hospitality industry. In 1975, its Founder, Nikos Daskalantonakis, started his emblematic journey in Crete with a pioneering vision rooted in his innate ethos and 'philoxenia' values, instilling heartwarming hospitality and an unwavering commitment to quality.
Today, Grecotel stands proud as an independent, family-owned company, welcoming its third generation: constantly enriching its portfolio, evolving its signature, inspiring genuine connections and aiming to an exciting future.
Grecotel knows Greece like no other, bringing you the best of its culture, nature, spirit, gastronomy and people. Each of its 40 properties across 15 coveted destinations around the country, emulates its distinctive place, inspiring deeper connections and offering a sense of belonging.
The Grecotel family of 7.000 people pioneers the art & craft of holidays be it Greek summers or year-round escapes, honoring their presence in the lives and memories of millions of guests. Here, talent thrives, bold ideas are embraced, and greatness is a shared pursuit.
HOTELS & RESORTS TO LIVE
About the company
Grecotel is the leading Hospitality Group in Greece: identified with iconic Luxury Hotels & Resorts in spectacular locations, intertwined with the country’s landmarks and heritage – a collection unique in the world.
2025 is a milestone year for Grecotel, celebrating 50 years of excellence as an award-winning brand shaping the luxury hospitality industry. In 1975, its Founder, Nikos Daskalantonakis, started his emblematic journey in Crete with a pioneering vision rooted in his innate ethos and 'philoxenia' values, instilling heartwarming hospitality and an unwavering commitment to quality.
Today, Grecotel stands proud as an independent, family-owned company, welcoming its third generation: constantly enriching its portfolio, evolving its signature, inspiring genuine connections and aiming to an exciting future.
Grecotel knows Greece like no other, bringing you the best of its culture, nature, spirit, gastronomy and people. Each of its 40 properties across 15 coveted destinations around the country, emulates its distinctive place, inspiring deeper connections and offering a sense of belonging.
The Grecotel family of 7.000 people pioneers the art & craft of holidays be it Greek summers or year-round escapes, honoring their presence in the lives and memories of millions of guests. Here, talent thrives, bold ideas are embraced, and greatness is a shared pursuit.
HOTELS & RESORTS TO LIVE