What you'll do
- Support the Restaurant Manager in efficient food and beverage operations and guest service
- Plan, schedule and assign staff to service sections
- Conduct menu presentations and organize food and beverage functions and special events
- Welcome Guests, check on their well-being and provide service throughout operations
- Manage Guest reservations, seating, allergies and special needs
- Coordinate communication with the Executive Chef, Galley Team and Bar Team
- Conduct monthly inventories, stock takes and purchase-order support
- Manage inventory tasks and work within restaurant cost budgets
- Maintain Restaurant Pest Management Logs according to Public Health Policies
- Monitor team performance and identify opportunities to improve service delivery
- Maintain cleanliness, sanitize equipment and apply safe working procedures
- Inspect mise-en-place readiness before service
- Monitor the Time & Attendance System in line with MLC 2006
- Lead and support a multi-cultural team to maximize satisfaction, productivity and retention
- Hold daily team meetings to provide feedback and operational updates
- Train, guide and motivate Restaurant Team members
- Conduct performance reviews, discipline and succession-planning activities
- Ensure onboard training, crew communication and recognition for direct reports
- Maintain grooming, uniform, PPE and equipment-protection standards
- Support Restaurant KPI goals and participate in required safety, security and emergency training
Key requirements
- 2+ years' experience
- Head waiter experience and Shipboard experience
- English communication and Guest service
- Team leadership, Coaching and training, and Performance management
- Food and beverage operations, Restaurant reservations and seating
- Inventory management and Restaurant cost control
- Public Health Policies, Maritime Labor Convention (MLC) 2006, STAR Service Standards, and Food safety and sanitation
About the job
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.