What you'll do
- Provide accurate, efficient and respectful customer service across voice, chat and email channels
- Participate in team and department initiatives by sharing feedback, updates and collaborative solutions
- Support colleagues and contribute to team and department development
- Identify and troubleshoot customer issues, prioritizing customer satisfaction
- Navigate documentation and resources to resolve customer issues
- Communicate clearly and empathetically so customers leave interactions without confusion
- Adapt to process and information changes while working independently and as part of a remote team
- Work rotating shifts, including weekends and holidays when needed
Key requirements
- 1+ years' experience
- Italian and English language proficiency (C1/C2), spoken and written
- Customer support, technical support and customer communication
- Chat support, email support and voice support
- Problem-solving, critical thinking and documentation navigation
- Written communication and verbal communication
- Microsoft Office and social media
Benefits
- Private health and life insurance with Generali;
- €65 gross monthly transportation allowance and €85 net monthly meal allowance.
- Birthday leave provides one additional paid day off after the first year, with a salary of €1,150 gross monthly paid over 14 salaries.
About the job
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.