What you'll do
- Motivate your team to meet company and client performance goals
- Answer associate questions and guide them in resolving issues
- Handle customer escalations while ensuring a quality customer experience
- Coach associates to achieve company and client goals
- Address employee-related issues and coordinate training on updated services, products, or processes
- Manage complex tasks and projects while monitoring team attendance and processing payroll
- Provide ongoing coaching, feedback, recognition, and performance conversations
- Use company and client tools to complete required tasks
- Troubleshoot technology issues and support outage processes
- Help retain employees and improve absenteeism and occupancy
Key requirements
- Team leadership, performance management, and employee coaching and mentoring
- Customer service and customer escalation handling
- Training coordination and employee issue resolution
- Task and project management, time management, and administrative management
- Attendance management and payroll processing
- Computer systems, technology troubleshooting, and performance-driven culture development
- Technical Studies / Other Equivalent Qualificationpreferred
Benefits
- Supportive career and professional development, an inclusive and community-minded culture, paid time off, wellness and healthcare benefits, competitive compensation, performance bonus opportunities, and tuition reimbursement.
About the job
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.