What you'll do
- Motivate your team to meet company and client performance goals
- Answer associates’ questions and guide them in resolving issues
- Handle customer escalations while ensuring a quality customer experience
- Coach associates and address employee-related issues
- Coordinate training on new or revised services, products, or processes
- Manage complex tasks and projects while monitoring team attendance
- Process payroll and complete administrative tasks
- Provide ongoing coaching, feedback, recognition, and performance conversations
- Use company and client tools to complete required tasks
- Troubleshoot technology issues and support outage processes
- Help retain employees and influence absenteeism and occupancy
Key requirements
- Team leadership, coaching and mentoring, and performance management
- Customer escalation management and issue resolution
- Training coordination and attendance management
- Payroll processing and administrative task management
- Time management and computer systems
- Technology troubleshooting and customer service
- Technical Education / Equivalent Work Experiencepreferred
Benefits
- Supportive leaders, career and professional development, an inclusive and community-minded culture, paid time off, wellness and healthcare benefits, competitive compensation, performance bonuses, and tuition reimbursement.
About the job
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.