front office manager the fiction athens
Oct 15, 2026 · SWOT Hospitality
What you'll do
- Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Night Audit
- Lead, motivate, develop, train, and coach the Front Office team
- Ensure a seamless guest journey and resolve requests and complaints efficiently
- Monitor guest satisfaction, online reviews, and feedback, implementing improvements
- Manage room allocations, arrivals, departures, VIP guests, and special requests
- Coordinate with Housekeeping, Reservations, Sales, and other departments
- Monitor occupancy, room availability, and Front Office performance to support revenue optimization
- Ensure accurate billing, cash handling, shift handovers, and policy compliance
- Prepare staff schedules, manage departmental costs, and maintain optimal staffing levels
- Ensure compliance with health and safety regulations and company standards
Key requirements
- Hotel operations management and Front Office operations
- Leadership, staff scheduling, and organizational skills
- Guest satisfaction management and guest relations
- Hotel PMS systems and Microsoft Office
- Revenue optimization and departmental cost management
- Cash handling and billing, health and safety compliance, English language, and problem-solving
Benefits
- Competitive remuneration package based on qualifications and experience.
- Opportunities for professional development and career progression, within a collaborative and established hotel operation.
About the job
SWOT Hospitality is seeking an experienced and guest-oriented Front Office Manager to lead our Front Office team and ensure the smooth and efficient operation of the department. The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and a genuine passion…
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.