hostess | ora by ettore botrini | one&only aesthesis, athens (18938)
Jul 31, 2026 · One&Only Resorts
What you'll do
- Greet guests as they enter and manage waiting lists
- Provide menus and answer initial guest questions
- Seat guests at tables or waiting areas
- Assign guests to tables considering server rotation
- Engage with guests to ensure satisfaction with food and service
- Respond to complaints and assist in problem resolution
- Answer phone calls and manage reservations
- Assist other restaurant staff as needed
- Provide excellent customer service
- Perform additional duties as required by management
Key requirements
- 2+ years' experience
- Communication skills and knowledge of English
- Knowledge of catering operations and beverage practices
- Workplace training in hotel environment
- Customer service and handling phone calls
- Reservation management and seating guests
- Problem resolution
Benefits
- A dynamic and collaborative work environment in a world-class luxury resort.
- Career growth opportunities within One&Only Resorts.
- Continuous training and professional development.
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.
About the job
A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and escort them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He/she will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the experience of the guest.
Key Duties and Responsibilities
Greeting guests as they enter and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations and answering questions.
A knowledge of the menu.
Helping with other positions in the restaurant as needed.
Providing great customer service.
To assist with any other duties that are required by the members of the management team.
Skills, Experience & Educational Requirements
At least 2 years’ experience
Excellent Communication skills
Excellent knowledge of English
Workplace training from within a high standard hotel environment.
Knowledge of catering operations and beverage practices within the catering industry.
Experience in a luxury resort would be an advantage but not a requirement.
What We Offer
A dynamic and collaborative work environment in a world-class luxury resort.
Career growth opportunities within One&Only Resorts.
Continuous training and professional development.
Competitive salary and benefits package.
Private health insurance.
Exclusive discounts at partner businesses.
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.