customer assistance associate
Sep 24, 2026 · OPTIMAL - Human Reinforced
What you'll do
- Communicate with residential and business customers
- Handle inbound calls for mobile telecommunications customer service
- Identify customer needs and recommend suitable solutions
- Provide accurate information and support to promote a positive customer experience
Key requirements
- Customer service, customer support and mobile telecommunications services
- Inbound call handling and accurate information delivery
- Customer needs identification and problem solving
- Communication and negotiation skills
- MS Office and Internet browsers
- Working under pressure and goal orientation
Benefits
- Competitive compensation package and performance bonus.
- Opportunities for professional development, a comprehensive training program for new employees, and a dynamic, supportive work environment.
About the job
Η Optimal, για λογαριασμό πελάτη της, ηγέτιδας εταιρείας στον κλάδο των τηλεπικοινωνιών, αναζητά Customer Assistance Associate για τη Θεσσαλονίκη. Η θέση αφορά πλήρη απασχόληση με κυλιόμενες βάρδιες. Ως Customer Assistance Associate, κύριος στόχος σου θα είναι η άμεση και ποιοτική εξυπηρέτηση…
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement