floor supervisor 26072282
Aug 8, 2026 · Marriott Bonvoy
What you'll do
- Run sold room reports and verify room status
- Determine discrepant rooms and prioritize room cleaning
- Update status of departing guest rooms
- Assist Housekeeping management with daily activities
- Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with Front Desk
- Prepare and distribute room assignments to Housekeeping
- Record and update list of ‘Do Not Disturb’ rooms
- Ensure vacant dirty rooms are cleaned on time and assign rush rooms
- Complete required Housekeeping paperwork
- Follow company safety and security policies and report issues
- Maintain uniform and personal appearance standards
- Maintain confidentiality of proprietary information
- Welcome and acknowledge guests adhering to company standards
- Anticipate and address guest service needs
- Ensure adherence to quality expectations and standards
- Develop and maintain positive working relationships and support team goals
- Communicate clearly and professionally in speech and writing
- Enter and locate work-related information on computers
- Stand, sit, or walk for extended periods
Key requirements
- 1+ years' experience
- Room management and housekeeping operations
- Report generation and paperwork completion
- Coordination and communication skills
- Issue documentation and quality control
- Guest service and appearance standards
- Safety compliance and confidentiality
- Computer skills and physical stamina
- Team support
- Any Field
About the job
Room Management & Operations
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Safety, Compliance & Professional Standards
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Guest Service & Communication
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Technical & Physical Requirements
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
