jw marriott crete resort & spa - housekeeping supervisor
Aug 7, 2026 · SWOT Hospitality
What you'll do
- Lead team supervision for assigned hotel areas to complete cleaning processes effectively
- Support departmental objectives and housekeeping operations
- Supervise rooms and public spaces for cleanliness, repair, standards adherence, guest request delivery, and inventory control
- Resolve tasks and challenges or escalate when necessary
- Coordinate with Housekeeping, Laundry, Maintenance, and Front Office teams
- Build strong relationships with guests and internal customers
- Handle guest complaints
Key requirements
- Luxury hospitality experience
- Team leadership and housekeeping supervision
- Guest satisfaction focus and complaint handling
- Inventory control and communication with internal teams
- English language proficiency
- Hospitality Managementpreferred
Benefits
- Career development opportunities.
- Excellent working environment.
- Employee Wellbeing Activities.
- Be part of Marriott family.
About the job
At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.
ROLE FUNCTIONS
· Act as a team leader whilst supervising all on goings on the hotel’s assigned areas to ensure cleaning process is completed following the priorities assigned at an appropriate rhythm, in order to achieve maximum Guest Satisfaction.
· Support of all departmental objectives and operations lead by Housekeeping Department
· Supervision of Rooms and Public Spaces to ensure maximum cleanliness and good repair, adhesion to Standards, timely delivery of Guest Requests and control of inventories.
· Follow up to ensure all tasks and challenges encountered are either resolved or have an acceptable timeframe. Escalate issues when necessary.
· Ensure full liaison with other members of the team in Housekeeping, Laundry, Maintenance and Front Office Team
· Strong relationship with guests and internal customers. Assists Guests with any inquiries, taking ownership and escalating when necessary.
· Responsible for handling complaints
Requirements
Relevant experience in luxury hospitality
Degree in Hospitality or similar
Good knowledge of the English language (additional languages will be considered a plus)
Benefits
Career development opportunities
Excellent working environment
Employee Wellbeing Activities
Be part of Marriott family
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.