it support associate
Oct 15, 2026 · Hellenic Cables
What you'll do
- Act as first point of contact for IT issues through service desk ticketing system
- Provide first-level technical support to end users remotely and on-site
- Install, configure, and maintain computer systems, hardware, and applications
- Monitor and manage support requests to ensure timely resolution
- Diagnose and troubleshoot software, hardware, and network issues with Network and Systems Engineering team
- Maintain high user satisfaction through effective communication and support
- Take ownership of incidents through resolution or escalate when necessary
- Support software design, development, and maintenance to meet business needs
Key requirements
- 2+ years' experience
- Familiarity with ITIL processes and IT service management
- Technical support skills in Microsoft client environments (Windows, Office)
- PC hardware support including peripherals and mobile devices
- Basic networking concepts knowledge (TCP/IP, DNS)
- Knowledge of Microsoft technologies such as Active Directory, Windows Server, SQL
- Experience with service desk ticketing systems and software/hardware troubleshooting
- Computer Sciencepreferred
Benefits
- A unique opportunity to thrive in one of the pioneering companies in cable and steel pipe manufacturing.
- Competitive remuneration package.
- Medical Care Plan.
About the job
In this role, you will be responsible for providing technical support, resolving IT issues, and maintaining hardware, software, and applications. You will contribute to system improvements, support software integration, and assist in the development and maintenance of internal applications…
About the company
Hellenic Cables is active in the manufacturing of cables, conductors as well as plastic and rubber compounds and over the past decade, has evolved into the largest cable manufacturer in South-Eastern Europe, exporting to more than 50 countries. Its production base consists of five plants in Greece, Romania and Bulgaria, which manufacture a wide range of products from high voltage submarine cables to extra high voltage power cables, plastic & rubber compounds.
Our production plants in Thiva & Oinofyta, Greece manufactures low, medium, high and extra high voltage land power cables, telecommunication cables, plastic as well as rubber compounds, individually tailored to customers’ specifications.
Sousaki’s Plant in Corinth, Greece manufactures medium, high and extra high voltage submarine cables, submarine fiber optic cables as well as composite cables, special purpose cables. Fully-equipped port facilities operate within the plant to ensure immediate cable loading onto cable ships.
Our industrial facilities in Bucharest, Romania produce a wide product portfolio which includes cables for indoor installations, power, control, industrial applications, low and medium voltage, are-retardant, are-resistant and halogen-free cables, mine cables, marine and special-requirement cables, telecommunication cables, signaling, remote control and data transmission cables, as well as plastic and rubber compounds.
About the company
Hellenic Cables is active in the manufacturing of cables, conductors as well as plastic and rubber compounds and over the past decade, has evolved into the largest cable manufacturer in South-Eastern Europe, exporting to more than 50 countries. Its production base consists of five plants in Greece, Romania and Bulgaria, which manufacture a wide range of products from high voltage submarine cables to extra high voltage power cables, plastic & rubber compounds.
Our production plants in Thiva & Oinofyta, Greece manufactures low, medium, high and extra high voltage land power cables, telecommunication cables, plastic as well as rubber compounds, individually tailored to customers’ specifications.
Sousaki’s Plant in Corinth, Greece manufactures medium, high and extra high voltage submarine cables, submarine fiber optic cables as well as composite cables, special purpose cables. Fully-equipped port facilities operate within the plant to ensure immediate cable loading onto cable ships.
Our industrial facilities in Bucharest, Romania produce a wide product portfolio which includes cables for indoor installations, power, control, industrial applications, low and medium voltage, are-retardant, are-resistant and halogen-free cables, mine cables, marine and special-requirement cables, telecommunication cables, signaling, remote control and data transmission cables, as well as plastic and rubber compounds.