What you'll do
- Check in guests efficiently and politely, using guest names when possible
- Assign guests requested room types at correct rates
- Arrange luggage delivery to guest rooms
- Issue correct keys to guests
- Handle guest interactions with hospitality and professionalism, including special requests and complaint resolution
- Assist guests with inquiries about hotel services, hours, and events
- Respond to guest requests accurately and promptly in person and by phone
- Use computer systems to check guests in and out, run reports, and manage room assignments
- Accept reservations, changes, and cancellations as needed
- Answer guest calls and handle them properly
- Check out guests, ascertain satisfaction, collect keys, post charges, and present bills
- Settle bills accurately via credit card or cash
- Maintain and reconcile assigned bank, handle cash, checks, and currency exchange
- Reconcile all transactions at shift end
Key requirements
- Guest check-in/check-out and managing room assignments and rates
- Handling guest inquiries, complaints, and guest communication by phone and in person
- Use of hotel computer systems and reservation management
- Cash handling and bank balancing skills
- Fluency in English and Greek
- Multi-tasking in a high-volume environment and interpersonal and communication skills
- Hospitality and professionalism and personal presentation
Benefits
- Competitive compensation, accommodation, daily meals, supportive management, training and career development, opportunities for progression.
About the job
Job Responsibilities:
Check in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest room
Issues correct keys to the guest.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accept reservations, changes, and cancellations on behalf of Reservations when required.
Ability to answer guest calls and handle them appropriately.
Check out guest at end of stay.
Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.
Settle bill accurately through credit card or cash transaction.
Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.
Reconcile all transactions at the close of each shift.
Job Requirements:
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Fluency in English & Greek is required.
The knowledge of a second language will be considered as an asset (Especially if Mandarin).
Strong communication and interpersonal skills.
Excellent personal presentation.
Works harmoniously and professionally with co-workers and supervisors.
Katikies Offers:
Competitive compensation package based on qualifications and experience.
Accommodation at fully equipped apartments
Daily meals
Pleasant working environment
Supportive management
Training and career development
Excellent opportunities for career progression
Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.