What you'll do
- Oversee the front office during the overnight shift
- Welcome and serve all guests warmly and professionally
- Maintain the main lobby and front desk in professional order
- Anticipate guest requirements and requests, resolving them promptly and successfully
- Assist with guest complaints and take measures to resolve issues
- Answer guest calls and handle them appropriately
- Respond accurately and promptly to guest requests in person and by phone
- Ascertain guest satisfaction, collect keys, post late charges, and present bills
- Settle bills accurately through cash and credit card transactions
- Follow Health & Safety regulations and guest service guidelines
- Perform end-of-day duties and prepare reports
- Check guests in and out, run daily reports, assign rooms, and manage reservations
Key requirements
- 2+ years' experience
- English and Greek fluency; second-language proficiency is an asset
- Front office operations, guest service, and complaint resolution
- Cash and credit card transactions and end-of-day reporting
- OPERA PMS, reservation systems, room assignment, and computer literacy
- Multitasking and telephone communication
- Health and safety compliance
- Hospitality Management / Tourismpreferred
Benefits
- Competitive compensation package based on qualifications and experience.
- Accommodation at fully equipped apartments and daily meals.
- Pleasant working environment, supportive management, training and career development, and excellent opportunities for career progression.
About the job
Katikies is a stunning collection of seven authentic Greek properties located on the islands of Mykonos and Santorini. Their unique, magical spirit was inspired by the rush of feelings that the islands awaken in the heart of every traveler. Enduring, quintessential getaway destinations, these…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.