What you'll do
- Oversee the front office during the overnight shift
- Welcome and serve all guests warmly and professionally
- Maintain the main lobby and front desk in professional order
- Resolve guest requirements and requests promptly and successfully
- Intervene in guest complaints and take measures to resolve issues
- Answer guest calls and handle them appropriately
- Respond accurately and promptly to in-person and telephone guest requests
- Ascertain guest satisfaction, collect keys, post late charges, and present bills
- Settle bills accurately through cash or credit card transactions
- Follow Health & Safety regulations and guest service guidelines
- Perform end-of-day duties and prepare reports
Key requirements
- 2+ years' experience
- English and Greek fluency
- Night audit operations and daily report generation
- Guest service and complaint resolution
- Cash and credit card transactions
- Front office operations, check-in and check-out systems, and room assignment
- Hospitality PMS software, OPERA PMS, reservation systems, and multi-tasking
- Health and safety compliance
- Hospitality Management / Tourismpreferred
Benefits
- Competitive compensation based on qualifications and experience, accommodation in fully equipped apartments, daily meals, a pleasant working environment, supportive management, training and career development, and career progression opportunities.
About the job
Job Responsibilities: - Oversee the front office during the overnight shift, - Provide a friendly & warm welcome and service to all guests, - Maintain the main lobby and front desk in a professional order, - Demonstrate exceptional guest service, being proactive in all guests’ requirements &…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.