What you'll do
- Check guests in and out efficiently, warmly and professionally
- Assign requested room types and apply correct rates
- Arrange luggage delivery and issue room keys
- Handle guest requests, special arrangements, inquiries and complaints
- Provide information about hotel services, operating hours, personnel, events and directions
- Respond accurately and promptly to in-person and telephone guest requests
- Use computer systems to process check-ins and check-outs, run reports, and select or block rooms
- Process reservations, changes and cancellations when required
- Verify guest satisfaction, collect keys, post late charges and present bills
- Settle bills accurately using cash and credit cards
- Maintain the assigned bank, provide change, cash checks and exchange foreign currency
- Reconcile all transactions at the end of each shift
Key requirements
- English fluency and Greek fluency
- Front office operations and guest relations
- Multitasking and computer systems
- Reservations management and room assignment
- Cash and credit card transactions, foreign currency exchange and transaction reconciliation
- Complaint resolution, telephone communication, hotel services knowledge and billing accuracy
Benefits
- Competitive compensation based on qualifications and experience, accommodation in fully equipped apartments, daily meals, a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Job Responsibilities: - Check in guest in an efficient and friendly manner, using guest name whenever possible. - Assures that guest is assigned type of room requested and the correct rate is charged. - Arrange for luggage to be delivered to guest room - Issues correct keys to the guest. - Handle…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.