What you'll do
- Provide highest service standards and welcome guests warmly and professionally
- Anticipate and handle guest issues including booking tours, reservations, and special requests
- Initiate and respond to guest contacts to manage reservations and inquiries
- Provide personalized solutions and build knowledge of hotel facilities and local area
- Assist Front Office and communicate promotions to guests
- Ensure guest information is accurate and updated
- Maintain ethical standards and confidentiality of guest information
- Maintain high personal appearance and hygiene
- Respond promptly to guest requests and complaints
Key requirements
- 2+ years' experience
- English language proficiency and additional language skills considered an asset
- Computer literacy with experience in Opera and Fidelio software
- Strong interpersonal and organizational skills
- Problem solving and multitasking abilities
- Customer service skills and a pleasant personality
Benefits
- Competitive compensation based on qualifications and experience;
- accommodation in fully equipped apartments;
- daily meals;
- pleasant working environment;
- supportive management;
- training and career development;
- excellent opportunities for career progression.
About the job
Job Responsibilities:
Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.
Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.
Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.
Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.
Ensure guest information is updated and accurate at all times.
Uphold the highest ethical and professional standards.
Always maintain a high standard of personal appearance and hygiene.
Ensure excellent response to all guest requests / complaints.
Maintain confidentiality of guest’s information and follow proper protocol.
Job Requirements:
Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel
Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)
Computer literacy and experience in Opera / Fidelio programs.
Strong interpersonal and organizational abilities, problem solving and multitasking.
Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.
Katikies Offers:
Competitive compensation package based on qualifications and experience.
Accommodation at fully equipped apartments
Daily meals
Pleasant working environment
Supportive management
Training and career development
Excellent opportunities for career progression
Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.