concierge

As a Concierge at Conrad Athens The Ilisian, you will be the ultimate source of local knowledge and assistance for our guests, providing them with a personalized and memorable experience. Your role is to engage with guests, anticipate their needs, and ensure their requests are executed with the utmost professionalism and care. Whether it’s securing hard-to-get reservations, arranging transportation, or providing detailed information about local attractions, you will be integral in enhancing the overall guest experience.

Responsibilities

• Deliver exceptional concierge services by providing personalized recommendations and responding promptly to guest inquiries.

• Efficiently manage guest check-ins and check-outs, consistently conveying warmth, professionalism, and hospitality.

• Coordinate and manage reservations for dining, local attractions, transportation, and exclusive experiences to enhance guest satisfaction.

• Maintain comprehensive and up-to-date knowledge of hotel amenities, local events, and prominent attractions in Athens.

• Attend to special guest requests with urgency and courtesy, ensuring a seamless and memorable experience.

• Establish rapport with guests during arrival and departure, actively soliciting feedback to continuously improve service quality.

• Collaborate closely with the Head Concierge and team members to streamline concierge operations and maximize guest satisfaction.

• Stay well-informed of local events, festivals, and cultural happenings to offer timely and relevant information to guests.

• Oversee inventory management of brochures, tickets, and other guest resources to ensure availability and accuracy.

• Uphold Hilton and hotel operational standards, fostering a culture of teamwork, professionalism, and service excellence.

Requirements

• Minimum of 2 years’ experience in a concierge or customer service role within a luxury hotel environment.

• Strong knowledge of Athens and its offerings, including restaurants, attractions, and transportation options.

• Exceptional customer service skills with a friendly and approachable demeanor.

• Excellent communication skills, fluent in Greek and English; proficiency in additional languages is a plus.

• A proactive and problem-solving mindset with the ability to manage guest requests efficiently.

• Strong interpersonal skills to connect with guests and foster positive relationships.

• Ability to work various shifts, including weekends and holidays, as required.

• Basic technology skills, familiar with hotel reservation systems and concierge platforms.

Benefits

• At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).

• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.