concierge - seasonal job id:req10387240
Aug 7, 2026 · Four Seasons Athens Astir Palace
What you'll do
- Handle all guest interactions with hospitality and professionalism
- Accommodate special guest requests and resolve complaints
- Assist customers with inquiries about hotel services, events, and directions
- Respond to guest requests accurately and timely
- Make recommendations based on local knowledge and hotel practices
- Process incoming and outgoing packages, messages, and mail
- Comply with company work rules and standards of conduct
- Work harmoniously with co-workers and supervisors
- Update desk collateral and information on local attractions and services
- Provide information, ticketing, and reservations for local activities and vendors
Key requirements
- Guest Service and Customer Complaint Handling
- Communication Skills and Fluency in English
- Organization Skills and Attention to Detail
- Problem-Solving Skills
- Knowledge of Local Area
- Greek Language and Ticketing and Reservations
Benefits
- Accommodation and Transportation.
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
About the job
Our Concierge team is dedicated to respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.
What you will do
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guests complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Assure that desk collateral and information for restaurants, attractions, maps, and other local attractions are updated and current.
Knows what activities are available in the island and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
What you bring
Previous experience in a luxury environment and concierge/ front desk position.
Organization skills, operation knowledge and effective communication
Creative and resourceful problem-solving skills.
Strong interpersonal skills and attention to detail.
Fluency in English; Greek is an advantage.
What we offer:
Accommodation and Transportation
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Ticket Restaurant allowance.
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.