What you'll do
- Troubleshoot and resolve 2nd level production incidents within SLAs
- Perform root cause analysis (RCA) to identify and prevent recurring issues
- Enhance and optimize monitoring and alerting systems using Nagios, Grafana, NewRelic
- Collaborate with Development, DevOps, and QA teams to improve system stability
- Reproduce incidents in test environments and validate fixes before deployment
- Manage problem tracking and ensure continuous service improvement
- Provide guidance and technical support to junior team members
Key requirements
- 4+ years' experience
- Application Support and System Administration skills
- Proficiency in Linux system administration; Windows experience is a plus
- Experience with MySQL and familiarity with Oracle or MongoDB
- Knowledge of monitoring tools such as Nagios, Grafana, NewRelic
- Automation and scripting expertise with Bash and Python
- Strong root cause analysis (RCA) and problem tracking abilities
- Effective collaboration and communication in Greek and English
- Test environment incident reproduction and mentoring skills
- Computer Science / Software Engineering / Any Field
Benefits
- A competitive compensation package combined with additional benefits.
- Hybrid working model.
- Private Insurance for you and your family.
About the job
As a Senior Application Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:
Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.
Performing root cause analysis (RCA) to identify and mitigate recurring issues.
Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).
Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.
Reproducing incidents in test environments and validating fixes before deployment.
Owning problem tracking and resolution, ensuring continuous service improvement.
Providing guidance and technical support to junior team members.
Job requirements
To excel in this role, you should:
Hold a degree in Computer Science, Software Engineering, or a related field.
Have 4+ years of experience in Application Support, System Administration, SW-QA, or DevOps.
Possess strong system administration skills in Linux (Windows experience is a plus).
Be proficient in MySQL and familiar with Oracle or MongoDB.
Have experience with monitoring tools such as Nagios, Grafana, or NewRelic.
Be comfortable with automation and scripting (e.g., Bash, Python) for troubleshooting and optimization.
Communicate effectively in both Greek and English.
Be a team player who values collaboration and knowledge sharing
📌 This role may require shift work and occasional international travel due to our global clientele.
About Us: INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.
INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.
Why Join Us:
💸 A competitive compensation package combined with additional benefits.
💻 Hybrid working model.
🏥 Private Insurance for you and your family.
🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.
📚 An extensive training program upon induction and throughout employment.
🚀 Exceptional opportunities to learn and develop in a multinational environment.
🌎 Prospects for professional growth both locally and globally.
About the company
We’re always on the lookout for talented people who share our values.
Are you a dynamic person? Are you flexible and agile? Do you thrive in a fast-paced environment?
If you can identify yourself with the above, then, you have found the right place to work!
As far as your technical skills are concerned…in most of our openings, a university degree in a relevant area of study is an important asset, as well as the excellent command of the English language. For senior positions, do not forget to demonstrate your professional experience!
What we appreciate most, however, is the right mix of technical competencies, a positive attitude and a willingness to learn and make a difference!
About the company
We’re always on the lookout for talented people who share our values.
Are you a dynamic person? Are you flexible and agile? Do you thrive in a fast-paced environment?
If you can identify yourself with the above, then, you have found the right place to work!
As far as your technical skills are concerned…in most of our openings, a university degree in a relevant area of study is an important asset, as well as the excellent command of the English language. For senior positions, do not forget to demonstrate your professional experience!
What we appreciate most, however, is the right mix of technical competencies, a positive attitude and a willingness to learn and make a difference!