application support specialist ( hrm software)
Aug 13, 2026 · ENTERSOFTONE
What you'll do
- Provide Level 2 technical support resolving complex software issues
- Manage and monitor CRM and ticketing systems ensuring SLA adherence
- Create and maintain technical documentation such as user manuals and configuration guides
- Perform software testing and analyze bugs to improve system performance
- Collaborate with Product and R&D teams to support product evolution and translate business needs
- Contribute to continuous improvement of internal processes and support workflows
Key requirements
- Experience with Level 2 technical support, CRM systems, and ticketing systems
- Ability to create and maintain technical documentation
- Skills in software testing (QA), analytical and problem-solving skills
- Strong communication and teamwork skills
- Customer-focused mindset
- Computer Science / Business Administration / related fieldpreferred
Benefits
- Competitive remuneration package, private health insurance plan, hybrid working model, mentorship opportunities, transportation with company’s bus, funded training & development, and catering food services.
About the job
We are looking for a motivated Application Support Specialist ( HRM Software) to join our dynamic and high-caliber team.
Your contribution to the success of the team
Provide Level 2 technical support, resolving complex software issues for internal teams and clients
Manage and monitor CRM & ticketing systems, ensuring timely responses and high-quality resolutions (SLA adherence)
Create and maintain technical documentation, including user manuals, configuration guides, and how-to articles
Perform testing (QA) based on specifications and analyze bugs to improve system performance
Collaborate with Product & R&D teams to support product evolution and translate business needs into technical requirements
Contribute to continuous improvement of internal processes and support workflows
Your Qualifications & Competencies
Bachelor’s degree in Computer Science, Business Administration, or a related field
Experience in software consulting, implementation, or support in HRMS or similar systems.
Hands-on experience with CRM systems and ticketing processes
Ability to write clear and well-structured technical documentation
Strong analytical and problem-solving skills
Good communication and teamwork skills, with a customer-focused mindset
Nice to have
Knowledge of SQL
Experience with Business Intelligence tools
Familiarity with HR/Payroll processes
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.