intern – guest experience req10394272
Oct 15, 2026 · Four Seasons Hotels and Resorts Greece
What you'll do
- Support VIP and Specialty Suite pre-arrival planning, guest communications, preferences, and special requests
- Assist with VIP room orientations and inspections
- Coordinate with departments to prepare personalized welcome amenities and experiences
- Support personalized guest recognition throughout the guest journey
- Assist with VIP departures, personalized farewells, gifts, and post-departure follow-up
- Track guest concerns, complaints, and service issues and support follow-up
- Assist with inventory and purchasing of welcome cards and guest amenities
Key requirements
- Guest service and VIP guest experience management
- Pre-arrival planning and guest complaint handling
- Interpersonal skills and communication
- Organizational skills and attention to detail
- Computer literacy and English language proficiency
- Cross-functional collaboration
- Hospitality Management / Tourism / Hotel Managementpreferred
Benefits
- This is a 6-month internship offering hands-on exposure to VIP guest journeys and personalized service.
- It includes coaching and guidance from experienced Guest Experience professionals through a buddy and mentor, plus cross-functional collaboration and development opportunities.
About the job
At Four Seasons Astir Palace Hotel Athens (ranked No. 27 in the World’s 50 Best Hotels), we believe that our people are at the heart of the exceptional experiences we create for our guests. We are committed to providing meaningful learning opportunities in a luxury hospitality environment where our…
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.