guest relations supervisor - domes aulus zante
Sep 22, 2026 · Domes Resorts
What you'll do
- Develop strategies to boost guest satisfaction and loyalty
- Resolve guest inquiries and complaints promptly and effectively
- Ensure personalized service across all guest touchpoints
- Train, supervise, and mentor the Guest Relations team
- Conduct performance evaluations and provide constructive feedback
- Foster a positive, high-standard team culture
- Liaise with housekeeping, maintenance, and F&B departments to fulfill guest requests
- Communicate guest preferences to relevant teams
- Prepare reports on guest satisfaction and departmental performance
- Upsell room upgrades and hotel facilities such as restaurants, bar, and spa
- Maintain accurate guest records in the hotel management system
- Support development of guest service policies and procedures
Key requirements
- Leadership and team management
- Excellent communication skills
- Customer service and guest relations
- Knowledge of property management systems such as Opera
- Hospitality management
- Health and safety regulations knowledge
- Second language proficiency
- Hospitality Management / Business Administrationpreferred
Benefits
- Competitive Remuneration Package.
- Continuous Training & Development opportunities.
- Friendly Work environment.
About the job
The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions. This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a…
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.