digital servicing officer

Oct 26, 2026 · Eurobank

Αττική·Oct 26, 2026

ΑττικήHybridΠληροφορικήPermanentFull Time

JOBILY AI SUMMARY

What you'll do

Monitor and analyze digital servicing adoption, usage, penetration, and performance across e-Banking and the Eurobank App.
Compare digital and physical-channel servicing, identify migration opportunities and gaps, and prepare management reports with actionable insights.
Analyze business needs and processes, define requirements, assess impacts, and prepare business requirements documentation.
Support end-to-end delivery and rollout, including requirements clarification, acceptance criteria, acceptance testing, launch readiness, and support materials.
Analyze customer behavior, feedback, operational data, channel performance, and service usage to propose improvements to digital servicing and customer experience.

Key requirements

3+ years' experience
Business analysis, requirements management, business requirements documentation, impact analysis, and process analysis.
Data analysis, digital channel performance analysis, customer experience analysis, and management reporting.
Online banking and mobile banking.
Project coordination and Agile ways of working.
Acceptance testing and presentation skills.
Economics / Finance / Mathematics and Physics / Engineering / Computer Science / Analytical Studies

Benefits

Competitive remuneration;
hybrid work;
Udemy learning access, training, professional development and career guidance;
health and life insurance, mental health support, 25 days off, pension plan, volunteering, team-building activities, partner discounts, staff banking-product pricing, and nursery and summer camp allowance.

About the job

We are seeking a Digital Servicing Officer to join our Digital Channels team, part of the Digital Channels & Servicing Unit within the Group Digital Banking division. In this role, you will monitor, analyze, and report the penetration and usage of digital servicing capabilities offered through…

Eurobank

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