technical software support specialist (β. προάστια)
Sep 17, 2026 · Epsilon Net
What you'll do
- Provide technical support to customers via email, phone, ticketing system, and on-site when required
- Analyze, diagnose and resolve complex hardware and software issues
- Record, monitor and manage support requests
- Support and train users on proper application usage
- Participate in software installations and configurations
- Participate in system upgrades, testing, validation, and technical documentation
Key requirements
- Software troubleshooting and hardware troubleshooting
- TCP/IP, LAN, VPN networking knowledge
- SQL skills
- Incident management and SLA environment experience
- Technical support via ticketing system and on-site technical support
- Technical communication in English and customer communication
- Embedded systems knowledge
- Computer Science / Automation Engineering
Benefits
- Award-winning work environment, competitive salary package, continuous training and significant career advancement opportunities, private health insurance, psychological support line, free participation in Epsilon Training and Epsilon College educational programs.
About the job
Η SCAN, μέλος της Epsilon Net Α.Ε., του μεγαλύτερου ομίλου Business Software στην Ελλάδα, αναζητά Technical Software Support Specialist για να ενταχθεί στην ομάδα της και να υποστηρίζει τους πελάτες της στη χρήση των λογισμικών της λύσεων. Η SCAN αποτελεί ηγέτιδα εταιρία παροχής εξειδικευμένων…
About the company
𝟔𝐭𝐡 𝐄𝐔𝐑𝐎𝐏𝐄’𝐒 𝐁𝐄𝐒𝐓 𝐖𝐎𝐑𝐊𝐏𝐋𝐀𝐂𝐄 & 𝐈𝐂𝐓 𝐂𝐎𝐌𝐏𝐀𝐍𝐘 𝐎𝐅 𝐓𝐇𝐄 𝐘𝐄𝐀𝐑 𝟐𝟎𝟐𝟑 🏆
EPSILON NET is a continuously growing Group of Companies dedicated to information technology, digital content development, and vocational training.
It employs more than 1500 employees and has a certified network of 500 partners throughout Greece.
As the catalyst in the Digital Transformation of Greek Enterprises, the Group invests continuously in state-of-the-art technologies offering a range of holistic solutions covering the most demanding and contemporary needs. EPSILON NET Group of companies is a one-stop-shop destination for the modern professional, as it provides combined comprehensive information 24/7 and vocational training services.
Today, 29 specialized companies are the subsidiaries of the EPSILON NET Group, ensuring Group’s leading position in the Greek business market.
About the company
𝟔𝐭𝐡 𝐄𝐔𝐑𝐎𝐏𝐄’𝐒 𝐁𝐄𝐒𝐓 𝐖𝐎𝐑𝐊𝐏𝐋𝐀𝐂𝐄 & 𝐈𝐂𝐓 𝐂𝐎𝐌𝐏𝐀𝐍𝐘 𝐎𝐅 𝐓𝐇𝐄 𝐘𝐄𝐀𝐑 𝟐𝟎𝟐𝟑 🏆
EPSILON NET is a continuously growing Group of Companies dedicated to information technology, digital content development, and vocational training.
It employs more than 1500 employees and has a certified network of 500 partners throughout Greece.
As the catalyst in the Digital Transformation of Greek Enterprises, the Group invests continuously in state-of-the-art technologies offering a range of holistic solutions covering the most demanding and contemporary needs. EPSILON NET Group of companies is a one-stop-shop destination for the modern professional, as it provides combined comprehensive information 24/7 and vocational training services.
Today, 29 specialized companies are the subsidiaries of the EPSILON NET Group, ensuring Group’s leading position in the Greek business market.