Enorme Hotels
service manager
Oct 30, 2026 · Enorme Hotels
Κρήτη·Oct 30, 2026
ΚρήτηOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time
JOBILY AI SUMMARY
What you'll do
- Manage and oversee daily service department operations across group hotels
- Visit and inspect each hotel regularly to ensure adherence to service standards
- Lead, supervise, and motivate service staff to ensure high performance
- Train and develop staff in service procedures and customer interaction
- Ensure smooth functioning of service areas such as bars and dining areas
- Monitor service quality, identify issues, and implement corrective actions
- Handle customer complaints and ensure timely resolutions
- Ensure adherence to health and safety regulations
- Implement strategies to improve customer satisfaction and service quality
- Manage department budget including supplier relationships and expense control
- Coordinate with other departments to achieve business objectives
Key requirements
- 3+ years' experience
- Customer service management and team leadership skills
- Staff development and training abilities
- Knowledge of service quality standards and health and safety regulations
- Organizational skills and multitasking under pressure
- English proficiency and knowledge of restaurant management systems
- Conflict resolution and customer interaction skills
- Budget management and supplier relationship management
- Collaboration with multiple departments
Benefits
- Competitive salary package.
- Positive and dynamic work environment.
- Opportunities for training and professional development.
About the job
The Service Manager is responsible for managing and overseeing the daily operations of the customer service department across the group's hotels. The primary focus is ensuring the delivery of high-quality services and maintaining customer satisfaction. This role involves leading service staff at…
Workplace
On Site
Sector
Τουρισμός / Ξενοδοχεία
Employment Type
Seasonal
Work Time
Full Time
Enorme Hotels
Company Profile