team leader - edi support
Oct 16, 2026 · ENTERSOFTONE
What you'll do
- Lead, coach and support the EDI Support team
- Allocate and prioritize workload based on business and customer needs
- Monitor SLAs, KPIs, backlog and overall team performance
- Coordinate resolution of incidents, customer requests and escalations
- Collaborate with internal teams to resolve issues effectively and on time
- Identify recurring issues and contribute to root cause analysis and continuous improvement
- Improve support processes, documentation and team practices
- Ensure smooth operation of existing EDI integrations and business flows
Key requirements
- EDI flows and integrations; Technical concepts
- Team leadership; People management
- Workload prioritization; Organizational skills
- Incident management; SLA monitoring; KPI monitoring
- Problem-solving; Root cause analysis; Continuous improvement
- Communication; Customer service; English language
Benefits
- Competitive remuneration package, private health insurance, hybrid working model, mentoring opportunities, company bus transportation from central stations, funded training and development opportunities, and catering food services.
About the job
Lead and coordinate the EDI Support team, overseeing day-to-day operations, team development, and the effective management of customer requests and incidents. The role focuses on supporting existing live integrations and business flows, ensuring their smooth operation, adherence to SLAs, and…
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.