What you'll do
- Investigate and resolve escalated support tickets for in-house and third-party applications
- Maintain a deep understanding of application functionality, workflows, and dependencies
- Reproduce reported issues through functional tests and controlled simulations
- Use SQL queries to debug database-level issues and verify data integrity
- Collaborate with Development, QA, and DevOps teams on bug tracking, resolution, and deployment
- Document troubleshooting steps, findings, and fixes for knowledge sharing
- Support application upgrades and patching by validating post-deployment stability and tracking versions
- Improve monitoring, logging, and diagnostic tooling through actionable feedback
Key requirements
- 3+ years' experience
- Technical support and software troubleshooting
- SQL, database debugging, and data validation
- Application testing and functional testing
- Ticketing systems: Jira, Zendesk, and ServiceNow
- Bug tracking and version tracking
- Application upgrades and patching; monitoring and logging
Benefits
- The indicated gross salary is €2,300–€2,500 per month.
- Further details are to be discussed with the client.
About the job
Our client is a premier software development firm specializing in the delivery of large-scale ICT projects tailored for the public sector. The company was founded with a mission to transform public services through the strategic implementation of cutting-edge technology. With deep expertise in government environments, they deliver solutions that drive efficiency, transparency, and enhanced citizen engagement. Their core services include custom software development, ICT project management, system integration, cybersecurity, cloud solutions, and data analytics, all designed to meet the complex needs of public sector organizations.
Language Requirement: English, Greek
Minimum Years of Experience: 3
Key Responsibilities
Investigate and resolve escalated support tickets related to multiple in-house and third-party applications.
Gain and maintain a deep understanding of application functionality, workflows, and dependencies.
Reproduce reported issues in controlled environments by executing functional tests and simulations.
Analyze data using SQL queries to debug issues at the database level and verify data integrity.
Collaborate with Development, QA, and DevOps teams for bug tracking, resolution, and deployment.
Document troubleshooting steps, findings, and fixes for knowledge sharing and future reference.
Support application upgrades, patching, and version tracking by validating stability post-deployment.
Provide feedback to improve monitoring, logging, and diagnostic tooling.
Required Qualifications
Proven experience in technical support, QA, or software troubleshooting roles (2+ years preferred).
Strong SQL skills (read/write complex queries, joins, data validation).
Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Experience testing web-based or desktop applications in a structured environment.
Analytical mindset with excellent problem-solving abilities.
Strong written and verbal communication skills in English.
Nice-to-Have Skills
Exposure to scripting (e.g., PowerShell, Python, or Bash) is a plus.
Experience with log analysis tools (e.g., Kibana, Splunk) and monitoring systems.
Understanding of REST APIs and basic debugging of integration issues.
Familiarity with Agile/Scrum environments.
Salary (Ind.): 2300-2500 € / Per month Gross
Upon further discussion with our client.
About the company
Code.Hub is a Recruitment Agency, a Learning & Development partner, an Extended Team and Project Delivery expert in the Tech Industry.
We source and train the best candidates in Tech Industry.
With a team of 150+
- Tech-specific Recruiters
- Certified Trainers
- Software Development specialists
we are prepared for every challenge.
Using exclusively Agile methodologies, we help companies of all levels and technologies to extend their vision many step forward.
About the company
Code.Hub is a Recruitment Agency, a Learning & Development partner, an Extended Team and Project Delivery expert in the Tech Industry.
We source and train the best candidates in Tech Industry.
With a team of 150+
- Tech-specific Recruiters
- Certified Trainers
- Software Development specialists
we are prepared for every challenge.
Using exclusively Agile methodologies, we help companies of all levels and technologies to extend their vision many step forward.