What you'll do
- Respond promptly and professionally to incoming calls and emails
- Support the International Key Accounts Executive holistically
- Manage and follow up on client requests ensuring timely resolution
- Build and maintain strong professional relationships with key clients
- Handle and resolve client complaints ensuring positive customer experience
- Promote and train clients on corporate digital tools
- Coordinate with internal departments to handle client needs smoothly
- Assist in preparation and coordination of client meetings and events
- Log client interactions in CRM system ensuring data accuracy
- Identify and escalate critical matters appropriately
- Prepare and send client proposals/RFPs within deadlines
- Ensure accurate and timely order entry in internal systems
- Support preparation and submission of annual client credit lines
- Maintain up-to-date sales and customer data in information systems
- File and organize client documentation according to standards
- Adhere to company policies, communication guidelines, and brand standards
- Meet all agreed Service Level Agreements and Key Performance Indicators
- Support generation and delivery of client reports accurately and on time
Key requirements
- Customer Service and Communication Skills across phone and email
- CRM Tools proficiency and data management skills
- Strong Numerical Ability and basic financial literacy
- MS Office and Digital Platforms literacy
- Typing Skills and organizational skills including document handling
- Emotional Intelligence with empathy, active listening, influencing and negotiation skills
- Client Relationship Management and Problem Resolution abilities
About the job
The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests…
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.