backoffice agent- dutch or flemish
Aug 20, 2026 · Atlean World
What you'll do
- Analyze the performance of BPO vendors to ensure high-quality customer experience
- Support stable and efficient operations through performance analysis
- Collaborate with internal and external stakeholders for excellent customer support
- Provide specialized support for complex issues beyond frontline capabilities
- Identify and recommend process improvements
- Participate in daily alignment meetings
- Communicate directly with customers when necessary
Key requirements
- 2+ years' experience
- Fluency in Dutch or Flemish and English
- Experience in online customer service and back-office roles
- Analytical, prioritization, and active listening skills
- Proficiency in MS Office and G-Suite
- Advanced communication and collaboration skills
- Flexibility to work rotating shifts including weekends and holidays
Benefits
- Hybrid working model (3 days at the office, 2 days from home 6 flexible scheduling).
- Dedicated onboarding buddy.
- Competitive salary: 8001650 gross/month (based on experience) x14 salaries/year, 80/month net meal allowance, annual performance bonus scheme, private life and health insurance for you and your family, unlimited access to Udemy and ongoing training opportunities.
About the job
In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams and frontline escalations.
Key Responsibilities:
Collaborate with internal and external stakeholders to ensure excellent customer support
Provide specialized support for complex issues beyond frontline capabilities
Identify and recommend process improvements
Participate in daily alignment
Communicate with customers when necessary
Requirements
2+ years of experience in online customer service or back-office roles
Strong analytical, prioritization, and active listening skills
Proficiency in MS Office and G-Suite
Advanced communication skills
Availability to work rotating shifts (including weekends and holiday),– with at least 1 weekend off per month)
Fluency in Dutch or Flemish and English
Benefits
Hybrid working model (3 days at the office, 2 days from home – flexible scheduling)
Dedicated onboarding buddy
Competitive salary: €1500–€1650 gross/month (based on experience) x14 salaries/year
€90/month net meal allowance
Annual performance bonus scheme
Private life and health insurance for you and your family
Unlimited access to Udemy and ongoing training opportunities
Start Date: July
Make it your Next Job Without Boundaries!
About the company
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
About the company
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!