cs performance monitoring and business development specialist | strategic initiatives
Oct 16, 2026 · Alpha Bank
What you'll do
- Support the planning, coordination and execution of strategic Contact Center initiatives
- Redesign processes and expand Contact Center services across channels and platforms
- Optimize system flows and customer journeys using AI/GenAI capabilities
- Define new Contact Center services, use cases and customer segments
- Assess support for new services through Genesys platforms, IVR and Transaction Systems
- Coordinate alignment between Contact Center, IT, providers and Business Units
- Gather and document business requirements for project implementation
Key requirements
- 3+ years' experience
- Contact Center operations
- Strategic initiative coordination and Project coordination
- Process redesign, Customer journey optimization and Digital transformation
- AI/GenAI capabilities
- Business requirements analysis and Analytical skills
- Stakeholder management and Cross-functional collaboration
- Genesys platforms, IVR systems and Transaction systems
- Greek and English language proficiency
- Business Administration / Economics / Engineering / Project Management / Business Analytics
Benefits
- A friendly and collaborative working environment that supports taking initiative and action.
- Flexible working options.
- A competitive salary and benefits.
About the job
As a Contact Center Performance Monitoring & Business Development Specialist, with a focus on Strategic Initiatives & Transformation, you will be responsible for supporting and coordinating strategic initiatives within the Contact Center Business Area. The role sits at the intersection of business…
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.
About the company
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.