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What you'll be doing<ul><li>Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks</li><li>Training our partner venues on how to use the Wolt tools and equipment</li><li>Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times</li><li>Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand</li><li>Liaising with restaurant partners on a daily basis to resolve any issues that may come up</li><li>Other ad-hoc administrative and organisational tasks as they come up!</li></ul>Qualifications<ul><li>Super human organisational skills</li><li>Experience in data entry or other administrative work would be an advantage</li><li>Structured, detailed and service-oriented</li><li>Self-starter and a passion for food</li><li>Fluent in Greek &amp; able to work in English</li><li>You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues&nbsp;</li><li>High interest towards analytics is a plus&nbsp;</li></ul>Additional informationIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

Sales Support Associate

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.Please note that this is an on-site position for candidates based in Thessaloniki. :)&nbsp; If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate

We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Greece. As a Wolt Market Operations Manager, you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout, improving picking and packing costs, ensuring a great user experience, and providing leadership to our operational team consisting of Operations Team Leads, Store Managers and Grocery Associates. Four key areas you’ll always focus on are your operation's safety, quality, customer experience, and productivity.What you’ll be doing<ul><li>Responsible for the end-to-end grocery operation, from fulfillment to delivery.</li><li>Focus on the continuous improvement of your operation. Key focus areas include: safety, quality, customer experience, and productivity.</li><li>Hiring and leading are one of your main responsibilities, while you maintain a motivated team.&nbsp;</li><li>Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.</li><li>Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.</li><li>Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.</li><li>Define the optimal online grocery store operations organization in local teams.</li><li>You’ll work closely with other teams, such as category and supply chain. In addition, there is a close relationship with global operations.</li></ul>Our humble expectations<ul><li>Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.</li><li>Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.</li><li>Experience in leading teams.</li><li>Fluency in Greek and English.</li><li>Ability to think both strategically and operationally with an eye for detail.</li><li>A hands-on, proactive, practical, pragmatic attitude.</li><li>Readiness to travel to other cities in Greece on a regular basis.</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: caroline.sorenson@wolt.comPlease note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.&nbsp;

Operations Manager (WM)

We are looking for a Senior Category Manager to join our category team in Greece. You will continue to grow our assortment, our trading plan (pricing, promotions), build relationships and business plans with our retail partners and manage category performance in collaboration with the team.&nbsp;As a Wolt Market Senior Category Manager you have ownership of category performance across ambient, fresh and frozen food as well as non-food categories. You own the assortment, trading plan and all supplier relationships for selected categories. You will have to work closely with our stores to ensure that we have the right assortment at every location, and with our supply chain specialists to ensure that we are always in stock, as well as with our retail partners to ensure we are constantly optimising our trading performance. You will also work closely with data teams to define and develop all necessary reporting, data models, tools and products to drive category performance in local stores.&nbsp;What you’ll be doing<ul><li>Have full ownership of category performance including forecasting, monitoring, reporting on the business, along with contributing to driving projects and trading strategy to achieve business goals.</li><li>Define Wolt Market’s assortment and constantly update it at a store level to meet customer needs and optimise order economics.</li><li>Lead effective negotiations with suppliers to establish joint goals, improve cost structure, and sustainably grow the P&amp;L.</li><li>Influence the design of the categories, as well as contribute to new product groups and improve the customer experience to deliver growth.</li><li>Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies.</li><li>Work cross-functionally with counterparts across in-stock management, marketing, finance, and retail systems to operate and grow the business.</li><li>Continually improve and automate manual processes to enable you and your team to scale better as the business grows.</li></ul>&nbsp;Our Humble Expectations<ul><li>Experience in a grocery retail, key account management/consulting environment with a proven track record of delivering results.</li><li>Experience in category management is a strong plus.</li><li>Strong communication skills and experience negotiating with internal and external stakeholders.</li><li>Team leadership experience is a plus.</li><li>The successful candidate must be highly analytical, self-starting and thrive in a high energy environment.</li><li>Ability to think both strategically and operationally with an eye for detail.</li><li>Fluency in Greek and English.</li></ul>Next StepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; You will fit into a truly diverse team across 32 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.&nbsp;

Senior Category Manager (WM)

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Denmark can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece.&nbsp;We are now searching for a full time Store Manager to lead on of our markets in Athens. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doing<ul><li>Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management.</li><li>Developing and improving the way our stores operate.</li><li>Lead and motivate the team. Create an environment where your colleagues can do their best work.&nbsp;</li><li>Managing shift scheduling.</li><li>Handling orders and order of the store.</li></ul>Our humble expectations<ul><li>You have previous leadership experience.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you use data to help improve and develop.</li><li>Experience from working in a grocery store is a plus.</li><li>Fluency in Greek and proficiency in English.</li></ul>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: joanna.bober@external.wolt.com Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece. We are now searching for a full time Store Manager to lead one of our stores in Greece. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doingYou will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.Your day-to-day in this role:<ul><li>Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.</li><li>Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.</li><li>Continuous participating in internal and external meeting&nbsp;</li><li>The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection &amp; right products on sale.</li><li>Monitoring shrink levels and control the amount of food that goes to waste.</li><li>Managing shift scheduling.</li><li>Handling incoming goods and order of the store.</li><li>Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.</li></ul>Our humble expectations<ul><li>Leadership experience and demonstrate the ability to motivate others.</li><li>Experience from working in a grocery store is a plus.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you understand data to help improve and develop.</li><li>A fluent level of English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager (Wolt Market)

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for a&nbsp;Full-time and&nbsp;Part-time&nbsp;Store Operations Associate&nbsp;(40 hours weekly and 20 hours weekly) to join our Wolt Market team in Glyfada! 🤩 What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the&nbsp;mornings, evenings and nights, including weekends and holidays&nbsp;- our Wolt Market is open&nbsp;from 07:00 to 00:00, 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you will get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the storeNext stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Store Operations Associate - Glyfada

Calling all team-players - are you looking for a role that could shape the future of retail? If so, then let’s talk! We are looking for&nbsp;Store Operations Associates&nbsp;to join our Wolt Market team in Piraeus (20 hours weekly with 5 rotating shifts)! 🤩 What you’ll be doing<ul><li>Taking in orders through our Merchant app</li><li>Picking and packing groceries, and handing them to customers and courier partners</li><li>Unloading food and supplies that we receive from vendors</li><li>Managing our internal systems which include precise information about nutrients and allergens</li><li>Maintaining order and cleanliness of the store</li></ul>Our humble expectations<ul><li>You are proactive and a fast learner with the ability to multitask</li><li>Flexibility with working in shifts in the&nbsp;mornings, evenings and nights, including weekends and holidays&nbsp;- our Wolt Market is open 7 days a week</li><li>Experience from working in a grocery store is an advantage!</li><li>Fluency in Greek</li><li>You have the right to work in Greece</li></ul>What you 'll get by joining us👏🏻Wolt credits cashback benefit💙Employee assistance program👩🏽‍💻Wolt-wide training programs🥳Team budgets per year🍊Snacks at the storeNext stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

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