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As a Concierge, you will create meaningful and memorable experiences for our guests by providing expert advice, personalised recommendations, and seamless assistance during their stay. You will embody the guest-focused culture of Marriott and elevate the luxury standards of AMOH Hotel.Key Responsibilities -Provide information and recommendations about local attractions, dining, and activities -Arrange transportation, reservations, and special requests -Assist with VIP arrivals and ensure personalised experiences -Build relationships with guests and maintain updated guest preference profiles -Coordinate with Front Office and Bell staff -Maintain a polished, professional appearance in line with brand standards -Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.Benefits -Accommodation and board. -Social insurance and other benefits according to Greek legislation. -Opportunities to participate in professional training and development programs. -Work in a multicultural and dynamic environment. -Excellent career advancement opportunities within the organization.-Previous concierge experience with Marriott brands or other luxury chains (preferred). -Excellent communication and interpersonal skills -Strong knowledge of the local area, events, and restaurants -Ability to handle confidential information discreetly -Fluency in English; other languages are an advantage&nbsp;Monthly payment, accommodation, meals provided, hotel uniform, arrival pick up, 1.200 euro net monthly

Concierge

•Welcome and escort VIP guests, Marriott Bonvoy Elite members, and special-category guests according to brand standards. •Ensure all guest preferences, profiles, and special requests are anticipated and fulfilled proactively. •Maintain strong guest engagement and personalized service delivery throughout the guest journey (pre-arrival, arrival, in-house, and departure). •Resolve guest concerns and service recovery cases promptly, diplomatically, and in alignment with Marriott’s “Brilliant Service” philosophy. •Conduct daily lobby presence to ensure smooth operations and enhanced guest interaction. •Ensure consistent delivery of The Luxury Collection’s signature rituals, personalized touches, and guest recognition programs. Operational &amp; Administrative Responsibilities •Coordinate with all operational departments (Housekeeping, F&amp;B, Spa, Engineering, Concierge, Sales) to ensure seamless service delivery. •Oversee daily VIP reports, arrival preparation, room inspections, and amenities placement. •Manage guest feedback through internal platforms: GXP, Medallia, GuestVoice, and TripAdvisor/Online Reputation Management tools. •Ensure proper documentation of guest preferences in the PMS and CRM systems for future stay personalization. •Support front office operations during peak periods when required. Brand Standards &amp; Compliance •Guarantee full adherence to Marriott Luxury Collection brand standards, operational guidelines, and guest service protocols. •Train team members on guest interaction standards, upselling techniques, and service recovery procedures. •Participate in quality audits (LRA, Brand Standard Audits) and implement improvement action plans where needed. Leadership &amp; Team Collaboration •Support the Front Office Manager in supervising and coaching Guest Relations Agents, Lobby Ambassadors, and Concierge teams. •Provide ongoing feedback, skill development, and performance support to ensure luxury-level service delivery. •Foster a culture of teamwork, empathy, and excellence in guest service. Guest Loyalty &amp; Recognition •Ensure correct implementation of Marriott Bonvoy Elite recognition benefits. •Promote loyalty program enrolments and educate guests about member benefits. •Review loyalty reports to ensure personalized engagement and targeted service enhancements.Education &amp; Experience •Bachelor’s degree in Hospitality Management or related field preferred. •Minimum 2–3 years of experience in guest relations, front office, or luxury hospitality roles. •Previous experience with Marriott brands or other luxury chains (preferred). Skills &amp; Competencies •Strong leadership, communication, and interpersonal skills. •Exceptional attention to detail and passion for personalized service. •Ability to manage guest situations with tact and diplomacy. •Strong knowledge of PMS systems (Opera Cloud/Opera PMS preferred). •Fluent in English; additional languages highly desirable (Greek, Russian, French, Arabic, etc.). •Professional grooming and presentation in line with luxury standards.Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.montly payment, accommodation, meals provided, hotel uniform, arrival pick up1.600 euro net monthly

Guest Relations Manager

As the Assistant Food and Beverage Manager, you will play a pivotal role in supporting the seamless execution of our culinary and service operations. Working closely with the Food and Beverage Manager, you will contribute to the overall success of our establishment by assuming a range of responsibilities that span both managerial and operational domains.Responsibilities: -Assist in the day-to-day management of food and beverage operations, ensuring smooth and efficient service delivery. -Oversee the implementation of operational procedures, including inventory management, order processing, and quality control. -Contribute to maintaining high standards of customer service, addressing customer inquiries and concerns in a professional and timely manner. -Contribute to the maintenance of a high level of cleanliness and hygiene in both the kitchen and dining areas. -Collaborate with the Food and Beverage Manager on financial analysis and reporting related to F&amp;B operations. -Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting. -Lead by example, setting the standard for impeccable service. Work closely with the front-of-house team to create a seamless and memorable dining experience for our guests.Benefits: -Competitive salary and other benefits (as per local legislation) -Advanced opportunities for professional growth -Accommodation and board -Participation in educational programs -Diverse and multicultural environments -Professional skills development&nbsp;Requirements: -Bachelor's degree in hospitality management or related field -3 years of experience as an F&amp;B Assistant or similar role. Previous experience with Marriott brands or other luxury chains (preferred). -Extensive knowledge of food and beverage service, including industry trends and best practices -Strong leadership, communication, and interpersonal skills -Ability to work under pressure and handle multiple tasks simultaneously -Excellent organizational and time management skills, with the ability to prioritize tasks effectively -Proficient in English with an excellent command of the language -Proficient knowledge of MS Office -Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.Monthly payment, accommodation, meals provided, hotel uniform, arrival pick up, 2.100 euro net monthly&nbsp;

Assistant F&B Manager

The Accommodation Supervisor (Employee Accommodation Depertment) is responsible for ensuring high standards of living conditions for seasonal employees by securing suitable accommodations, improving existing housing facilities, and managing accommodation-related operations efficiently. This role plays a crucial part in enhancing the overall employee experience by ensuring their living conditions are safe, comfortable, and well-maintained. The Accommodation Supervisor acts as a key liaison between the organization, accommodation providers, and employees, ensuring smooth operations and excellent service.Employee Support &amp; Welfare:&nbsp;Act as the primary point of contact for employees regarding accommodation-related concerns and issues.&nbsp;Provide timely assistance to employees in resolving accommodation problems, ensuring their well-being.&nbsp;Establish clear communication channels for reporting maintenance requests and follow up to ensure swift resolution.&nbsp;Organize and oversee the allocation of accommodation before employees’ arrival, ensuring a smooth transition.&nbsp;Actively participate in the onboarding and offboarding process, ensuring efficient check-in and check-out procedures for seasonal employees.&nbsp;Policy &amp; Compliance:&nbsp;Develop and implement employee accommodation policies and procedures to standardize and improve housing conditions.&nbsp;Ensure compliance with company policies, legal regulations, and health &amp; safety standards in all employee accommodations.&nbsp;Conduct regular audits and generate reports on accommodation conditions, issues, and improvement plans.Accommodation Management &amp; Improvement:&nbsp;Identify, evaluate, and secure new accommodation options to enhance the overall standard of employee housing.&nbsp;Negotiate rental contracts with property owners, ensuring cost-effectiveness and quality improvements in room facilities.&nbsp;Develop and implement maintenance and improvement plans for existing accommodations to enhance comfort and safety.&nbsp;Conduct regular inspections to ensure compliance with health, safety, and hygiene standards.&nbsp;Collaborate with internal stakeholders to ensure that accommodation aligns with company policies and employee needs.&nbsp;Maintain and update an accurate database of all accommodations, including availability, contracts, and facilities.Transport Coordination:&nbsp;Plan and coordinate seasonal bus routes between employee accommodations and the resort, optimizing efficiency and accessibility.&nbsp;Ensure adequate transportation is provided to meet the needs of employees, adjusting routes as necessary.&nbsp;Liaise with transport providers to negotiate contracts, maintain service standards, and manage schedules.Budgeting &amp; Administration:&nbsp;Draft and manage the accommodation and transportation budget based on signed and agreed contracts.&nbsp;Prepare and process purchase orders (POs) in the ERP system for accommodation and transportation expenses.&nbsp;Monitor accommodation-related expenses, ensuring cost efficiency and alignment with budgetary constraints.&nbsp;Complete inventory checks for cleaning supplies, maintenance equipment, and linens to ensure adequate stock levels.What will you bring?No specific academic background is required; experience in hospitality, HR, facility management, accommodation management, real estate, HR operations, or a related field is preferred, with a strong background in negotiation and contract management considered an advantage.Excellent organization and time management skills, with the ability to prioritize tasks and handle pressure in a fast-paced environment.Strong negotiation skills to secure cost-effective and high-standard accommodations, combined with strong problem-solving skills to address issues effectively and efficiently.Excellent communication skills to interact with employees, property owners, suppliers, and internal stakeholders, supported by a proactive approach and innovative thinking for continuous improvement.Keen with Microsoft Office, particularly Excel, for data management and reporting.The role is based in Kissamos, Greece, involving regular fieldwork, interaction with property owners, suppliers, and internal teams, and occasional work outside standard business hours to address urgent accommodation-related issues.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

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Marriott Bonvoy

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assistant f&b manager

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