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Aoristou

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The right candidate will ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organisationCollaborates with the sales team, supply chain and the customers to understand/support their needs to continuously improve service.Position is based at Kryoneri AttikisPossibility to commute to Mandra Attikis should be considered.&nbsp;Hybrid work modelKey Accountabilities and Responsibilities<ul><li>Registers and confirms customer orders, until delivery</li><li>Collaborates daily with 3PL for on time order deliveries</li><li>Registers DNs and issues invoices &amp; relevant order documentation</li><li>Actively contributes to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements</li><li>Provides information and documentation to customers with a high degree of focus on quality and consistency.</li><li>Maintains and updates customer price list.</li><li>Update CRM / ERP with customer related data &amp; activities.</li><li>Participates in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.</li><li>Supports supply chain in stock optimization, proactively puts in place active selling actions, and solve logistics issues.</li><li>Supports the Sales teams in CRM sales pipeline management to achieve the target and give proper input to IBP cycle.</li><li>Acts as point of contact between internal teams and the customer.</li><li>Receives, reviews and responds to (or escalates) the various requirements coming from customers, and acts as first-line helpdesk actively contributing to solution creation.</li><li>Provides information to customers regarding general information about product availability, point of purchase, next port information, etc.</li><li>Collaborates with the Marketing and Technical teams to ensure that Customer and market needs are communicated internally.</li><li>Make proposals for improvements on work processes.</li><li>Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations</li></ul>Education/Experience/Skills &amp; CompetencesEducation, diplomas and professional permits<ul><li>Business Administration degree</li></ul>&nbsp;Experience<ul><li>Experience in customer service in B2B environment will be an asset</li></ul>&nbsp;Language Skills<ul><li>Very good English</li></ul>&nbsp;IT Skills<ul><li>MS Office, SAP, ERP</li></ul>&nbsp;Competences<ul><li>Teamwork</li><li>Strong client-facing and communication skills</li><li>Problem- solving</li><li>Proactivity</li><li>Self-driver</li><li>Able to build and maintain strong relationships from a remote position without direct physical interaction.</li><li>Continuous improvement mindset</li></ul>

Customer Service Representative

Το HUB – LIGHTING &amp; INNOVATION είναι ένας νέος χώρος αφιερωμένος στον&nbsp; φωτισμό, την τεχνολογία, την&nbsp; εκπαίδευση και την διάδραση. Το άρτια&nbsp; καταρτισμένο προσωπικό του παρέχει&nbsp; ολοκληρωμένες λύσεις από την σύλληψη, το σχεδιασμό μέχρι την&nbsp; παράδοση και ολοκλήρωση του έργου.Ποια είναι η ομάδα μας:Η ομάδα μας αποτελείται από νέους&nbsp; ανθρώπους με κέφι, όρεξη και πάθος.&nbsp; Το ήθος, ο επαγγελματισμός και η&nbsp; αποτελεσματικότητα, είναι από τα&nbsp; βασικά μας χαρακτηριστικά, που&nbsp; αναδεικνύονται μέσα από ένα άριστο&nbsp; εργασιακό περιβάλλον που προωθεί το&nbsp;&nbsp;&nbsp;&nbsp; ομαδικό πνεύμα.Θέλεις να γίνεις μέρος ενός πρωτοποριακού HUB φωτισμού, όπου η καινοτομία και η τεχνολογία συναντούν τη δημιουργικότητα; Αναζητούμε έναν Lighting Presales Engineer που θα συμβάλει στην ανάπτυξη του HUB μας και θα ενισχύσει τις συνεργασίες μας στον κλάδο!Γιατί να επιλέξεις το HUB μας;<ul><li>Ένα σύγχρονο κέντρο καινοτομίας στον φωτισμό, όπου επαγγελματίες συναντούν λύσεις αιχμής</li><li>Χώρος δικτύωσης με αρχιτέκτονες, μελετητές και σχεδιαστές φωτισμού</li><li>Δυνατότητα συμμετοχής σε κορυφαία projects και εκδηλώσεις του κλάδου</li></ul>Κύριες Αρμοδιότητες:<ul><li>Εκπόνηση οικονομοτεχνικών προσφορών που προκύπτουν από μελέτες φωτισμού</li><li>Εκτέλεση / Διαχείριση παραγγελιών</li><li>Συνεχής ενημέρωση των πελατών σχετικά με την πορεία και την εξέλιξη των παραγγελιών τους</li><li>Στενή συνεργασία με τους lighting designers του HUB, τα τμήματα B2B Sales, Δίκτυο Καταστημάτων, Order Flow &amp; Supply Chain, Product Management, καθώς και με το Τμήμα Φωτισμού και το Τμήμα Αγορών για την ομαλή ολοκλήρωση των έργων</li><li>Επικοινωνία, συνεργασία και διαπραγμάτευση με προμηθευτές με στόχο τη διασφάλιση των βέλτιστων εμπορικών συμφωνιών και της ανταγωνιστικότερης τιμολόγησης</li><li>Παρακολούθηση τάσεων αγοράς και συμβολή στη βελτίωση διαδικασιών και προϊοντικού χαρτοφυλακίου</li></ul>Επιθυμητά &nbsp;Προσόντα:<ul><li>1-2 έτη εμπειρία σε πωλήσεις στον χώρο του φωτισμού ή σε συναφές αντικείμενο</li><li>Άριστη χρήση MS Office (ιδίως Excel)</li><li>Καλή γνώση Αγγλικών, προφορικά και γραπτά</li><li>Εξαιρετικές επικοινωνιακές και οργανωτικές δεξιότητες, με ικανότητα συντονισμού πολλών εργασιών παράλληλα</li><li>Ισχυρή εμπορική αντίληψη, αναλυτική σκέψη και στρατηγικός τρόπος προσέγγισης</li><li>Ομαδικό πνεύμα, επαγγελματισμός και προσήλωση στην παροχή υψηλού επιπέδου εξυπηρέτησης</li></ul>Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών παροχών</li><li>Συνεχής εκπαίδευση και ανάπτυξη δεξιοτήτων</li><li>Συμμετοχή σε δράσεις, σεμινάρια και workshops του HUB μας</li><li>Εργασία σε ένα σύγχρονο, δυναμικό και πολύ-βραβευμένο περιβάλλον (βράβευση για 11η φορά στο θεσμό Best Workplace)</li><li>Δυνατότητα εξέλιξης μέσα στο HUB και συμμετοχή σε μεγάλα projects</li></ul>&nbsp;📸 Δες περισσότερα για το HUB μας και γίνε μέρος της αλλαγής εδώ 👉 https://www.hubkafkas.com/&nbsp; για να δεις φωτογραφίες και να μάθεις περισσότερα.Έτοιμος/η να κάνεις τη διαφορά; Στείλε το βιογραφικό σου σήμερα και γίνε μέλος της ομάδας μας!

Lighting Presales Engineer

The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above). Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.&nbsp;CANDIDATE PROFILE&nbsp;&nbsp;Education and Experience&nbsp;Required:• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.OR• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.&nbsp;Preferred:• Catering sales experience.&nbsp;CORE WORK ACTIVITIES&nbsp;Managing Sales Activities• Handles social and local corporate catering opportunities that are above the parameters of the Group Sales teams within the Sales Office and come directly to the property (e.g., 150 covers and above).• Manages the sales efforts for the property including local corporate and social catering.• Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.• Understands the overall market (e.g.,competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.• Closes the best opportunities for the property based on market conditions and property needs.• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.• Designs, develops and sells creative catered events.• Maximizes revenue by up-selling packages and creative food and beverage.• Manages catering sales revenue and operation budgets, and provides forecasting reports.• Develops menus that drive sales.• Assists with selling, implementation and follow-through of catering promotions.• Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).• Participates in and practices daily service basics of the brand (e.g.,,Marriott Hotel and Resorts Spirit to Serve Daily Basics, Renaissance Hotels and Resorts Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.• Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.• Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.&nbsp;Building Successful Relationships• Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that sales efforts are coordinated, complementary and not duplicative.• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceeds their expectations, while building a relationship and loyalty to Marriott.• Gains understanding of the property’s primary target customer and service expectations. Develops a close working relationship with operations to execute strategies at the property level.&nbsp;

Catering Sales Executive (NE)

At&nbsp;Four Seasons Astir Palace Hotel Athens&nbsp;(ranked No. 17 in the World’s 50 Best Hotels), we are seeking a Sales Coordinator &amp; Golden Key Operator (this is a full-time, year-round position). This role will support the Sales team and the Director of Sales by coordinating and managing various administrative and operational tasks. Additionally in this role the Coordinator focuses on utilizing the Golden Sales &amp; Catering (Salesforce) software to ensure compliance with Four Seasons Group standards across all departments, including Sales &amp; Events, Accommodation, Reservations, Accounting, and Banquets. The Coordinator will play a key role in ensuring smooth operations within the Sales Department, contributing to revenue growth and high levels of customer satisfaction through excellent organizational skills, attention to detail, and effective communication.What you will doAdministrative Support:<ul><li>Assist the Sales Manager with daily administrative tasks such as preparing proposals, contracts, and correspondence.</li><li>Handle sales-related requests in the absence of a Sales team member.</li><li>Provide administrative assistance to the Director of Sales (DOS) and backup support to the sales team.</li><li>Order and maintain inventory levels of sales collateral, stationery, and administrative supplies for the Sales Department.</li><li>Take minutes during sales meetings and other necessary meetings.</li><li>Assist in the preparation and distribution of promotional materials and marketing campaigns.</li><li>Take responsibility for and/or support departmental projects.</li><li>Continuously enhance and improve the efficiency and organization of the department by implementing required administrative systems.</li></ul>System Knowledge and Utilization:<ul><li>Enter and update group requests in Golden Sales &amp; Catering (Salesforce) while coordinating with reservations to ensure accurate information in Opera PMS. Forward requests to appropriate managers as per Four Seasons standards and execute necessary daily, weekly, and monthly reports.</li><li>Ensure compliance and accuracy of information in Golden Sales &amp; Catering (Salesforce), edit and audit related reports, and maintain up-to-date tools.</li><li>Compile and execute month-end reports for the Director of Sales and provide team members with necessary Salesforce reports for daily/weekly functions.</li><li>Develop a good knowledge of additional systems such as Opera, Birchstreet, and all other systems used by the Sales Team.</li></ul>What you bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.&nbsp;</li><li>College degree.</li><li>Previous experience in Sales is required.</li><li>Proficiency in Microsoft Office; knowledge of Golden S&amp;M is advantageous.</li><li>Excellent analytical, writing, and organizational skills.</li><li>High attention to detail, proactive approach, and customer service orientation.</li><li>Ability to multitask in a fast-paced environment.</li><li>Proficiency in writing and speaking Greek and English.</li></ul>&nbsp;&nbsp; What we offer<ul><li>Competitive Salary and comprehensive Benefits Package.&nbsp;</li><li>Complimentary Employee Meals &amp; Bus Transportation.</li><li>Ticket Restaurant monthly allowance.&nbsp;</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally to experience our world-class hospitality firsthand.&nbsp;</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers.&nbsp;</li><li>Access to Four Seasons global Training &amp; Development programs.&nbsp;</li></ul>Schedule &amp; Hours<ul><li>Full Time Job.</li></ul>If you are ready to take the role in the dynamic team of Sales &amp; Marketing, we want to hear from you!

Sales Coordinator & Golden Key Operator REQ10368467

Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful <ul><li>1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Fluent in Greek and English, both written and spoken.</li><li>A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

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sales coordinator & golden key operator req10368467

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