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Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuring all needs, requests, and complaints are handled promptly and effectively.VIP &amp; Special Requests: Assist in managing VIP arrivals, special occasions, and personalized services to create memorable guest experiences.Team Support: Supervise, guide, and motivate Guest Relations Officers and Agents to maintain excellent service standards.Operations: Ensure smooth daily operations of the Guest Relations desk in compliance with company standards and procedures.Coordination: Work closely with Reception, Housekeeping, F&amp;B, and other departments to ensure seamless communication and guest satisfaction.Feedback &amp; Improvement: Monitor guest feedback, compile reports, and support initiatives to improve service quality.Qualifications &amp; ExperiencePrevious experience as a Guest Relations Supervisor or similar role in luxury hospitality.Excellent communication and interpersonal skills with a guest-centric mindset.Strong problem-solving skills and the ability to remain calm under pressure.Fluent in English (spoken &amp; written); knowledge of other languages is a plus.Familiarity with guest management systems and hotel software.Leadership abilities with a focus on training, motivation, and team development.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Assistant Manager Crete 

Guest Relations Assistant Manager Kos 

Guest Experience Management: Oversee and enhance all guest interactions, ensuring personalized, professional, and seamless service.Complaint Resolution: Handle guest complaints and feedback effectively, taking proactive measures to maintain high satisfaction levels.Team Leadership: Train, mentor, and supervise guest relations employees, fostering a guest-centric culture.VIP &amp; Loyalty Programs: Manage VIP guests, loyalty programs, and special requests to ensure exceptional experiences.Collaboration: Work closely with other departments to ensure coordinated service and smooth operations.Reporting &amp; Analysis: Monitor guest feedback, prepare reports, and implement strategies to improve service quality and ratings.Qualifications &amp; ExperienceProven&nbsp;experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Knowledge of VIP service standards, loyalty programs, and guest engagement strategies.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training

Guest Relations Manager Halkidiki

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.&nbsp;VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.&nbsp;Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.&nbsp;Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.&nbsp;Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.&nbsp;Qualifications &amp; ExperiencePrevious experience in a relevant position preferably in a 5* resort or hotel environment.&nbsp;Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent Halkidiki

Guest Relations Agent Corfu 

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.Guest Support:&nbsp;Handle guest inquiries, special requests, and complaints promptly and professionally.&nbsp;VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.&nbsp;Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.&nbsp;Feedback:&nbsp;Collect guest feedback and follow up to ensure satisfaction and resolve any issues.&nbsp;Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.&nbsp;Qualifications &amp; ExperiencePrevious experience in a relevant position preferably in a 5* resort or hotel environment.&nbsp;Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent 

Mission:&nbsp;As a Guest Relations agent, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.Arrival:&nbsp;Greet all arriving in-house guests to emphasize personalized service.&nbsp;Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and several gifts.Tailored service: Liaise closely with Reception, Housekeeping, and F&amp;B department regarding&nbsp;VIP amenities and special requests. Monitor guest satisfaction and report all guests' feedback. Distribute Internal Questionnaires to the guests upon departures.What will you bring?Previous experience in a relevant position preferably in a 5* resort or hotel environment.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Friendly and passionate personality, capable of seeing value in everyone and everything.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent

Wine Strategy &amp; Operations: Drive the vision for wine sales and service across all outlets, overseeing inventory, cost control, and supplier negotiations. Analyze market trends and competitor pricing to keep our offerings fresh, competitive, and seasonally relevant.Team Leadership &amp; Service Culture: Recruit, train, and inspire sommeliers and service employees. Build a culture of exceptional service through ongoing education, SOP development, and hands-on leadership during service periods.Guest Experience &amp; Brand Building: Curate unique wine selections, organize tastings and pairing events, and create memorable experiences that delight guests and enhance our brand reputation.Sales &amp; Revenue Growth: Lead wine-forward initiatives, collaborate on sales strategies, and drive revenue through creative events and partnerships. Participate in menu development and ensure consistent pricing and standards across all outlets.Continuous Improvement: Develop and update manuals and training materials, conduct regular team meetings, and support professional certifications and immersive training experiences.Qualifications &amp; ExperienceA visionary leader with a deep passion for wine and hospitality.Experienced in managing teams, optimizing operations, and driving sales in a luxury environment.Skilled in guest engagement, employee training, and building a culture of excellence.Ready to innovate, inspire, and make a lasting impact on our guests and our brand.What we offerThe opportunity to shape the wine culture at one of the Mediterranean’s premier resorts.Support for professional certifications (WSET, Genius in Gastronomy) and immersive training experiences, including winery visits.A dynamic, international team environment.The chance to lead tastings, vineyard visits, and exclusive pairing dinners for our discerning guests.Direct involvement in menu development, supplier negotiations, and brand-building initiatives.

Head of Wines Halkidiki

Guest Greeting:&nbsp;Welcome guests warmly, escort them to their tables, and ensure they feel comfortable.Reservations:&nbsp;Manage reservations, waitlists, and table allocations to optimize seating and flow.Guest Relations:&nbsp;Handle guest inquiries, special requests, or complaints politely and professionally.Communication:&nbsp;Coordinate with service employees and managers to ensure smooth service and timely seating.Presentation:&nbsp;Maintain a tidy, welcoming reception and entrance.Qualifications &amp; ExperiencePrevious experience as a Hostess or in a guest-facing role, ideally in a restaurant or hotel.Fluency in English.Excellent communication and interpersonal skills.Friendly, professional, and well-groomed appearance.Good organizational and multitasking abilities.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Hostess

Cleaning &amp; Maintenance:&nbsp;Clean and maintain guest rooms and public areas to create havens of comfort and tranquility.Room Preparation: Ensure all spaces are immaculately prepared and meet high standards of presentation.Inspection &amp; Reporting:&nbsp;Report any maintenance issues, damages, or lost items to supervisors promptly.Guest Satisfaction: Handle guest requests or complaints related to housekeeping promptly and professionally.Compliance &amp; Safety: Follow all hygiene, safety, and hotel policies during cleaning and handling of equipment or chemicals.Qualifications &amp; ExperiencePrevious experience in housekeeping, ideally in a supervisory or assistant manager role in a hotel.Strong leadership, training, and communication skillsAttention to detail and commitment to high cleanliness standards.Ability to multitask and handle guest interactions professionally.Good knowledge of housekeeping procedures and safety standards.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Housekeeping Careers

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