Donkey Hotels & Resorts

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Must oversee the day-to-day operations of the Housekeeping Department, with a primary focus on guest rooms. This role supports the daily operation of the department and acts as the Deputy in the absence of the Executive Housekeeper. The successful candidate will report directly to the Executive Housekeeper, always ensuring smooth departmental operations.&nbsp;Key Responsibilities:<ul><li>Ensure consistently high standards of cleanliness and guest service.</li><li>Maximize guest satisfaction by addressing all housekeeping-related needs.</li><li>Conduct regular inspections to ensure cleanliness and maintenance compliance.</li><li>Handle and resolve guest complaints related to housekeeping services.</li><li>Ensure timely and professional handling of guest requests.</li><li>Perform frequent room inspections to ensure standards apply.</li><li>Ensure compliance with Health &amp; Safety regulations and departmental standards.</li><li>Conduct staff performance evaluations and provide constructive feedback.</li><li>Create staff schedules based on hotel operations and departmental requirements.</li><li>Lead, motivate, train and manage the housekeeping team to achieve departmental goals.</li><li>Assist in carrying out the Linen inventories.</li><li>Perform any other task/project as assigned by the Exc-Housekeeper or Room Division Manager.</li></ul>&nbsp;Requirements:<ul><li>Degree in Hotel Management, Hospitality, or Tourism.</li><li>Fluency in English and Greek (spoken and written).</li><li>Previous experience in a similar position within a hotel environment.</li><li>Excellent organizational skills and attention to detail.</li><li>Team player with the ability to work under pressure.</li><li>Flexibility to work in shifts.</li><li>Knowledge of computer systems and hotel management software.</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Competitive salary based on experience.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Assistant Housekeeper- Luxury Resort, Santorini

The Executive Housekeeper is responsible for overseeing the cleanliness, orderliness, and overall presentation of the hotel. This role ensures that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and hygiene. The Executive Housekeeper will lead a team of housekeeping staff, manage schedules, and maintain inventory of cleaning supplies and equipment.&nbsp;Key Responsibilities:<ul><li>Supervise and manage housekeeping staff, ensuring efficient operations and quality service.</li><li>Inspect guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness standards are met.</li><li>Inspect employees’ rooms in the beginning and at the end of season.</li><li>Ensure proper inventory management of cleaning supplies, linens, and equipment.</li><li>Train and motivate housekeeping team members.</li><li>Manage and oversee room assignments, guest requests, and the overall guest experience.</li><li>Collaborate with other departments to ensure smooth operations.</li><li>Maintain health and safety standards in all housekeeping activities.</li><li>Handle guest complaints and requests related to housekeeping services in a professional manner.</li><li>Reports directly to the Rooms Division Manager and performs any additional tasks or duties assigned by him, in line with the department’s operational needs.&nbsp;</li></ul>&nbsp;Requirements:<ul><li>Tourism diploma or equivalent required. Additional certifications in hospitality or management are a plus.</li><li>Minimum of 3-5 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role, preferably in a luxury hotel or resort.</li><li>Strong leadership skills with the ability to motivate and manage a diverse team.</li><li>Exceptional attention to detail and a commitment to maintaining high cleanliness standards.</li><li>Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.</li><li>Knowledge of housekeeping management software and MS Office Suite.</li><li>Strong communication and interpersonal skills.</li><li>Awareness of health, safety, and sanitation regulations.</li><li>Ability to handle sensitive guest issues with discretion and professionalism.</li></ul>&nbsp;Compensation and Benefits:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Competitive salary based on experience.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Executive Housekeeper-Luxury Resort, Santorini

Key Responsibilities:&nbsp;<ul><li>Deliver superior service and maximize customer satisfaction.</li><li>Respond efficiently and accurately to guests’ complaints.</li><li>Organize and supervise shifts.</li><li>Prepare shift schedules.&nbsp;</li><li>Appraise staff performance and provide feedback to improve productivity.&nbsp;</li><li>Estimate future needs for goods, kitchen utensils and cleaning products.&nbsp;</li><li>Ensure compliance with sanitation and safety regulations.&nbsp;</li><li>Manage restaurant’s good image and suggest ways to improve it.</li><li>Control operational costs and identify measures to cut waste.&nbsp;</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses.</li><li>Train new and current employees in proper customer service practices.</li><li>Implement policies and protocols that will maintain future restaurant operations.</li><li>Performing any other related duties as required by the F&amp;B department.</li></ul>&nbsp;Requirements:<ul><li>Proven 4+ years of working experience in a similar position in 5* Luxury Resorts or High-End Restaurants.</li><li>Extensive food and beverage (F&amp;B) knowledge.</li><li>Familiarity with restaurant management software, like Micros, Exclusivi etc.&nbsp;</li><li>Excellent knowledge of food safety and hygiene (HACCP principles preferred)</li><li>Strong leadership, motivational and people skills.</li><li>Acute financial management skills.&nbsp;</li><li>A BSc degree in Business Administration or Hospitality Management will be considered as a plus.&nbsp;</li><li>Excellent knowledge of the Greek and the English language – knowledge of other language will be considered as a plus.</li><li>Maintain a positive attitude under pressure and motivate team</li></ul>&nbsp;Compensation and Benefits:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Competitive salary based on experience.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses</li></ul>

Restaurant Manager- Luxury Resort, Santorini

The Groom is a vital member of the Front Office team, responsible for welcoming guests, assisting with luggage, and ensuring smooth arrivals and departures. The role supports guests with transportation needs, handles deliveries, and maintains the lobby area, always upholding excellent service standards. With a focus on professionalism, attentiveness, and guest care, the Groom contributes to creating a seamless and memorable stay experience.&nbsp;Key responsibilities:<ul><li>To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.</li><li>Maintain club cars in a clean and well-presented condition.</li><li>Greets all guests in a pleasant courteous and polite manner.</li><li>Performing other related tasks based on the hotel's needs.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>At least 1-year previous experience as a Bell Boy /Groom in 4* or 5* hotel.</li><li>Excellent command of both English and Greek language.</li><li>Excellent communication skills.</li><li>Enthusiastic, friendly &amp; self-motivated personality.</li><li>Flexibility to work various shifts.</li><li>Driving licence category B</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Groom-Luxury Resort, Santorini

Key Responsibilities:<ul><li>Welcome and greet guests in a warm and friendly manner.</li><li>Answering guest questions and resolving problems in a timely manner ensuring guest satisfaction.</li><li>Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.</li><li>Perform all check-in and check-out tasks.</li><li>Provide information about the hotel’s facilities, services, and local attractions.</li><li>Performing other related front desk agent duties as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Degree in Hotel Management or Tourism.</li><li>Fluency in English and Greek conversation, reading and writing. Knowledge of an additional language will be appreciated.</li><li>Previous hotel experience in similar position.</li><li>Computer Literacy – Knowledge of OPERA or Fidelio.</li><li>Friendly and have a polite personality.</li><li>Able to multi-task and use initiative, focusing on guest needs.</li><li>With excellent communication skills.</li><li>Detail oriented.</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Front Desk Agent– Luxury Resort, Santorini

The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.&nbsp;Key Responsibilities:<ul><li>Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.</li><li>Participates actively in training programs to enhance personal and team growth.</li><li>Maintains high standards of behavior, appearance, and professionalism at all times.</li><li>Greets all guests in a friendly, courteous, and respectful manner.</li><li>Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.</li><li>Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.</li><li>Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.</li><li>Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.</li><li>Ensures a high level of customer service is maintained, upholding the hotel's values and standards</li><li>Performing other related duties as required by the hotel.</li></ul>&nbsp;Requirements<ul><li>BA in Hospitality and Tourism Management or relevant studies.</li><li>Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.</li><li>Excellent knowledge of Opera PMS.</li><li>2 years minimum experience as a Front Desk Shift Leader&nbsp;in a 4 or 5* Luxury Hotel</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Front Desk Shift Leader– Luxury Resort, Santorini

Floor Supervisor (Housekeeping)&nbsp;Key Responsibilities:<ul><li>Oversee room cleaning and maintenance procedures, ensuring adherence to hotel hygiene and cleanliness standards across all guest and public areas.</li><li>Manage housekeeping inventory and supplies, ensuring stock levels are maintained and shortages are avoided.</li><li>Effective scheduling and coordination of housekeeping staff to ensure smooth daily operations and optimal coverage.</li><li>Training and development of new team members, fostering their skills to maintain high performance standards and service quality.</li><li>Undertaking additional related duties as required to support the overall needs and smooth functioning of the hotel.</li><li>Perform any other related duties, as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Previous experience in a similar supervisory role within a 5-star or luxury hotel.</li><li>Proven leadership and team coordination skills.</li><li>Strong understanding of health, hygiene, and safety protocols.</li><li>Excellent knowledge of cleaning practices and standards.</li><li>Proficiency in Greek and English.</li><li>Outstanding communication and interpersonal skills.</li><li>Professionalism, discretion, and the ability to interact courteously with guests when needed.</li></ul>

Floor Supervisor - Intercontinental

Key Responsibilities:<ul><li>Assist the Front Office Manager in daily operations of the front desk.</li><li>Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.</li><li>Handle guest complaints and feedback promptly.</li><li>Collaborate closely with housekeeping, maintenance, and food &amp; beverage teams to coordinate guest requests and room readiness.</li><li>Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.</li><li>Prepare daily, weekly, and monthly reports on front office activities and performance metrics.</li><li>Assist in budgeting, forecasting, and controlling front office expenses.</li><li>Ensure compliance with health, safety, and security standards at the front desk.</li><li>Implement and monitor hotel policies, standards, and quality control procedures.</li><li>Participate in recruitment, interviewing, and onboarding of front office staff.</li><li>Perform any other related front desk duties as requested by the hotel.</li></ul>Requirements:<ul><li>Bachelor’s degree in Hospitality Management or related field.</li><li>Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Familiarity with hotel management software (Opera or similar systems preferred).</li><li>Professional appearance and demeanor</li><li>Fluency in Greek and English; additional languages are a plus.</li><li>Ability to work flexible shifts including weekends and holidays.</li></ul>

Donkey Hotels & Resorts

assistant housekeeper- luxury resort, santorini