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The successful candidate will:<ul><li>Monitor market trends of terminal devices such as mobile phones, tablets, PCs, Android STBs, and Smart TVs, as well as their technology roadmaps and operating system evolution, in order to assess the impact on the COSMOTE TV Streaming service.</li><li>Support the firmware update process of COSMOTE TV STBs, ensuring the smooth introduction of new features and flawless operation.</li><li>Cooperate with Deutsche Telekom Group NatCos and participate in working groups focused on the joint development of new products and services and the adoption of best practices.</li><li>Participate in the definition of the COSMOTE TV service roadmap and compile detailed marketing specifications for new services.</li><li>Manage the development process of projects and/or services in coordination with COSMOTE Technology and IT departments, as well as external vendors.</li><li>Plan and execute verification tests on various types of terminal devices prior to new version releases of the COSMOTE TV OTT application.</li><li>Prepare supporting material for Service Assurance and Customer Support teams and assist in troubleshooting issues that require in-depth investigation.</li><li>Track the deployment of competitive Pay TV services in the Greek and European markets.</li><li>Participate in the annual budgeting process for services and products under their responsibility.</li></ul>&nbsp;Candidate ProfileYou are the ideal candidate if:<ul><li>You have at least 3 years of experience in a Product Manager or Technical Product Manager role, preferably in the Pay TV or Telecommunications sector. (Required)</li><li>You hold a University or College degree in Engineering, Applied Sciences, or Information Technology. (Required)</li><li>You possess a postgraduate degree in Engineering, Applied Sciences, IT, or Project Management. (Desirable)</li><li>You are familiar with Agile methodologies in product and service development. (Desirable)</li><li>You have fulfilled your military obligations (for male candidates only). (Required)</li></ul>&nbsp;Additionally, you should:<ul><li>Have a deep understanding of the development, customization, upgrade, and certification processes for terminal devices using Android/Android TV OS, including functional and regression testing—ideally on TV-related devices (e.g., STBs, Smart TVs, remote controls)—and/or experience in defining application specifications and executing verification tests for streaming applications.</li><li>Have extensive experience in project management/coordination and in compiling technical and marketing specifications (in English).</li><li>Be familiar with broadcasting, streaming, encoding, compression, and encryption technologies used in audio/video transmission (considered a plus).</li><li>Demonstrate strong analytical thinking combined with solid business acumen.</li><li>Be an independent, self-motivated professional able to operate with minimal supervision.</li><li>Be result-driven and capable of working efficiently under demanding deadlines.</li><li>Show passion for developing innovative ideas aimed at meeting customer needs.</li><li>Communicate fluently, both verbally and in writing, in Greek and English.</li><li>Possess strong teamwork skills and the ability to collaborate effectively within diverse teams.</li></ul>&nbsp;And have:<ul><li>Excellent command of the English language (C2 level). (Required)</li><li>Proficient use of MS Office applications. (Required)</li><li>Experience with collaboration and ticketing tools. (Desirable)</li><li>Agile Scrum Master certification. (Desirable)</li><li>Agile Product Owner certification. (Desirable)</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Senior Product Manager_Cosmote TV

B2B Cosmote is looking for an Account Manager SME based in Rhodes.&nbsp;Duties &amp; Responsibilities&nbsp;The ideal candidate will:&nbsp;<ul><li>Promote OTE Group's products and services by identifying the needs of Small and Medium-Sized Business (SMB) customers to provide tailored telecommunication solutions.</li><li>Deliver high-level customer service and support, building long-term relationships of trust.</li><li>Expand our customer network by promoting our services and products.</li></ul>&nbsp;Required Skills&nbsp;<ul><li>High school Diploma</li><li>Professional experience in Sales</li><li>Completed military obligations (for male candidates)</li><li>Valid driving license</li><li>Good command of the English language (Lower)</li><li>Excellent communication and negotiation skills.</li><li>Passion for Technology</li></ul>

Account Manager (Ρόδος)

What You'll Do:<ul><li>Work closely with Product Owners, DevOps Engineers, SW Engineers and Software Architects as part of an agile team</li><li>Deliver high quality software with demanding non-functional requirements (throughput, availability, response time)</li><li>Explore new technologies and make suggestions for implementation and improvements</li></ul> Required Skills:<ul><li>Basic knowledge in Java 17+ and an eagerness to learn more about backend development using Spring Boot and Spring Cloud</li><li>Introductory experience with Docker and Kubernetes, or a strong willingness to learn containerization and orchestration tools</li><li>Familiarity with the principles of RESTful services and JSON</li><li>An understanding of message brokers, with a focus on Kafka, is beneficial</li><li>Some exposure to Python or a strong interest in developing Python programming skills</li><li>An enthusiasm for learning about Microservices architecture and its implementation</li><li>&nbsp;</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li><li>&nbsp;</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li><li>&nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul> Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li><li>&nbsp;</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us.</li></ul>

Backend Developer @Volos

We are looking for a highly motivated and creative individual to join our BID team.If you are methodical, business minded and have experience in the bid submission procedure we want to hear from you.As a Bidding Specialist, you will be responsible for the company’s timely and compliant participation in tendering procedures in both the public and private sectors, including those conducted by European Union bodies and clients of international organizations.&nbsp;Key&nbsp;ResponsibilitiesThe ideal candidate will become part of the BID team of OTE who will be responsible for:<ul><li>Analysis of requirements outlined in the call for tenders.</li><li>Cooperation with internal stakeholders in the preparation of technical and commercial part of the tender.</li><li>Cooperation with the legal department to ensure full compliance with relevant legal and regulatory requirements.</li><li>Cooperation with external parties in the case of submission of a joint tender.</li><li>Tender Submission using customer platforms.</li><li>Εnd-to-end management of the tendering process until contract award.</li></ul>&nbsp;Required Skills<ul><li>More than four (4) years of experience in the preparation and submission of tenders to large accounts of the public and private sector.</li><li>More than three (3) years of experience in the preparation and submission of bids in EU and International organizations.</li><li>In-depth knowledge of the relevant legislative framework for public and European tenders.</li><li>Excellent knowledge of ESIDIS, CosmoOne, and EU platforms.</li><li>Ability to work effectively under strict deadlines.</li><li>Excellent communications skills (verbal and written).</li><li>Ability to establish relationships of trust with partners.</li><li>Ability to lead and work effectively in a virtual team environment.</li><li>English Language Certification at least B2 (Lower) level.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cafeteria benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company Mobile &amp; Device Subsidies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fixed telephony, Internet &amp; COSMOTE TV Packages·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Modern working environment, working laptop only&nbsp;Your balance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible working arrangements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private insurance for employees and their family members·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers&nbsp;Your wellness·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness and sports activities, dietician appointments, medical check-ups, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OTE Group psychological service&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unlimited access to digital learning platforms Percipio &amp; Coursera·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Various f2f custom made learning academies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Talent &amp; rotation programs&nbsp;Your On-boarding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Virtual new hire pre-boarding &amp; onboarding program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A buddy to support you in the first months working with us

Bidding Specialist

We are looking for a B2B CRM Campaign Manager to join the Group’s B2B CRM &amp; Channel Management Hub&nbsp;Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop and implement CRM campaigns in order to maximize success &amp; conversion rates for B2B Customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform data analytics using internal &amp; external data in order to extract meaningful insights and capure customers’ maximum potentiality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and execute end2end campaigns for all channels serving B2B Customers (ex. Direct, Indirect, digital etc) supporting the go to market plan of our value propositions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Co-develop new campaign capabilities and functionalities to improve campaign effectiveness and efficiency·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct testing, review and analysis of CRM activities to ensure optimal results&nbsp;Requirements<ul><li>Bachelor Degree in Marketing, Business Administration, Mathematics,</li><li>&nbsp;Computer Science or Engineering</li><li>&nbsp;A Master’s degree in Analytics, Statistics or related fields will be considered a plus</li><li>&nbsp;2+ years experience in CRM Campaigns</li><li>&nbsp;Knowledge and proven experience in the use of analytics / data mining tools and methodologies</li><li>Experience in large-scale enterprise application, data management and CRM campaign management projects (e.g., CRM, Billing, ERP, Data Warehouse etc.) will be considered a plus</li><li>Thorough understanding of project management fundamentals (Agile Project Management, Scrum Master experience will be considered a plus)</li><li>&nbsp;Fluency in English (Proficiency)</li><li>&nbsp;</li></ul>To be successful as a CRM Campaign Manager you need the following:&nbsp;• Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude• Effective prioritization whilst managing multiple projects at the same period• Outstanding leadership, organizational, and time management skills• A flexible, multitasking, detail-oriented and positive professionalism• Strong work ethic and team spirit• High degree of professionalism and strong interpersonal (verbal and written) communication skills&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us &nbsp;</li></ul>

B2B_CRM Campaign Manager

The Senior Business Analyst / IT serves as the liaison between business stakeholders and technical teams, ensuring that IT solutions meet business objectives within the Telco environment. This role focuses on Order Management and Integration systems, driving compliance with architecture standards and delivering high-quality solutions.&nbsp;Main responsibilities<ul><li>Review and analyze the Business specifications delivered by the business</li><li>Translate business needs into functional and technical specifications.</li><li>Identify gaps, ambiguities, or risks in the deliverables that require clarification before implementation.</li><li>Monitor project execution, participate in project meetings, and regularly report to the Technical Project Manager on project status and any potential timeline deviations.</li><li>Facilitate collaboration between IT, commercial teams and external partners.</li><li>Manage risks and ensure timely delivery within budget.</li><li>Validate solutions against architectural guidelines and security standards.</li><li>Participate and/or lead the Integration Tests &nbsp;&amp; User Acceptance Test (UAT), support activities and act as a point of contact for the Business Users</li><li>Prepare technical specifications for vendor engagement especially in cases of technical / transformation projects.</li><li>Evaluate technical and financial proposals; support vendor selection.</li></ul>&nbsp;&nbsp;Required skills<ul><li>Bachelor’s degree in Computer Science, Telecommunications, or related field.</li><li>5+ years of experience as a Technical Business Analyst</li><li>Strong understanding of technical concepts (software, architecture, APIs, databases, etc.) to be able to discuss and break down technical tasks.</li><li>Strong analytical and problem-solving skills.</li></ul><ul><li>Collaborative and adaptable in fast-paced environments and cross-functional environment (with Project Managers, Team Leaders, Developers).</li></ul><ul><li>Excellent &nbsp;organizational and time-management skills.</li><li>Outstanding communication skills</li></ul>&nbsp;Preferred skills<ul><li>Experience in Telco IT projects and system integration.</li><li>Familiarity with the concept of microservices, RESTful web-services and asynchronous systems communication approaches (Apache Kafka, JMS Queues) will be considered as an asset.</li><li>Experience with Agile methodologies, Business Process Model and Notation (BPMN) and Business Rules Management is an asset.</li><li>Knowledge of RDBMS concepts (data modelling, Entity Relationship Diagrams) and experience in SQL for creating queries.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cafeteria benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company Mobile &amp; Device Subsidies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fixed telephony, Internet &amp; COSMOTE TV Packages·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Modern working environment, working laptop only&nbsp;Your balance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible working arrangements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private insurance for employees and their family members·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers&nbsp;Your wellness·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness and sports activities, dietician appointments, medical check-ups, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OTE Group psychological service&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unlimited access to digital learning platforms Percipio &amp; Coursera·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Various f2f custom made learning academies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Talent &amp; rotation programs&nbsp;Your On-boarding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Virtual new hire pre-boarding &amp; onboarding program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A buddy to support you in the first months working with us

Senior Business Analyst / ΙΤ

We are looking for a highly motivated and creative individual to join our ICT team for EU Institutions and International Organizations.If you are highly self-motivated, methodical, business minded and have a drive to increase business we want to hear from you.As a (Senior) Sales Specialist you will focus on improving and growing ICT business, by developing business, driving sales activities to achieve targets, and manage clientele.&nbsp;&nbsp;Main Responsibilities<ul><li>Develop business with existing and new customers focusing on ICT solutions and services that will fulfill their needs and lead their digital transformation.</li><li>Participate actively in value proposition, solution development, partner identification and risk management taking into consideration the commercial strategy.</li><li>Lead the preparation of the financial offers ensuring that cost elements, risks and profitability targets are met.</li><li>Drive the negotiations with the clients and the main partners and suppliers</li><li>Collaborate with internal working groups (presales, delivery, procurement, recruiting, legal) to analyse and design optimal ICT solutions to address clients’ requirements</li><li>Assess the risks and opportunities of future projects based on the stakeholders’ inputs, challenge and validate the way these risks will be mitigated</li></ul>&nbsp;Required Skills<ul><li>University degree in Information Technology, Computer Science, Engineering, Business Administration, Finance or relevant field;</li><li>More than two (2) years of experience in Sales and Business Development, or more than (4) years for Senior candidates</li><li>Experience with procurement procedures and processes of EU Institutions, International Organizations, or Public Institutions is a strong plus</li><li>Broad network of partners and knowledge of the EU market is a strong plus</li><li>Knowledge of the IT market and strong understanding of major IT Technology trends (Cloud, Cybersecurity, AI)</li><li>Excellent communications skills (verbal and written)</li><li>Ability to establish relationships of trust and to negotiate with clients and partners</li><li>Ability to lead and work effectively in a virtual team environment</li><li>Ability to prioritize and manage time productively</li><li>Fluency in English and the ability to address an international audience</li><li>Knowledge of French or Dutch is a plus</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

ICT Senior Sales Specialist - EU

We are seeking a skilled and motivated IT SRE Engineer to join our dynamic team in the Digital Channels domain.The successful candidate will play a pivotal role in ensuring stability, reliability and optimal performance of our critical applications, services and infrastructure. Responsibilities include providing support and resolution for arising issues, utilizing your expertise in K8s μServices area, Weblogic and Cloud technologies. The role also encompasses contributions to Release and Patch management processes, as well as the implementation of monitoring solutions and self-healing automation mechanisms.&nbsp;Duties &amp; responsibilities<ul><li>Provide comprehensive technical support and troubleshooting for Digital Channels applications within the scope of Incident and Events Management. Actively participate in root cause analysis and implement preventive actions to mitigate issues recurrence.</li><li>Leverage your experience in K8s μServices support and WebLogic technologies to effectively manage and maintain the organization’s application, services and infrastructure.</li><li>Design, develop and maintain monitoring and observability solutions (Business Service Monitoring, Application &amp; Infrastructure Performance Management).</li><li>Develop and implement self-healing mechanisms and automations to proactively detect and resolve potential incidents.</li><li>Automate Release and Patch management processes to facilitate seamless and efficient deployments of application updates and enhancements.</li><li>Collaborate with cross-functional teams to optimize application performance, enhance reliability and implement best practices</li><li>Participate in on-call rotations and provide standby support to address critical incidents promptly.</li></ul>&nbsp;Required skills<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related discipline (or equivalent professional experience).</li><li>Proven experience in IT SRE or OpsDev roles, preferably within the Digital Channels domain.</li><li>Strong scripting and automation skills (e.g. Python, PowerShell, Bash) to streamline processes and enhance operational efficiency</li><li>Hands-on experience with Kubernetes (k8s), WebLogic and Cloud technologies with understanding of applications infrastructure will be considered as an asset</li><li>Familiar with Linux/Unix operating systems and cloud environments (AWS, Azure etc).</li><li>Familiar with containerization technologies (Docker, Kubernetes) and CI/CD tools (Jenkins, GitLab etc.).</li><li>Hands-on experience with monitoring tools such as Dynatrace, OBM or similar platforms is advantageous</li><li>Familiarity with SQL and database operations</li><li>Understanding of Release Management and Patch Management methodologies and processes.</li><li>Knowledge of self-healing mechanisms and proactive monitoring strategies for improving system resilience.</li><li>Excellent analytical and problem-solving abilities with a strong aptitude for diagnosing and resolving complex technical issues.</li><li>Strong collaboration and communication skills with the ability to work effectively in cross-functional and distributed teams.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Site Reliability Engineer

Εάν θέλεις... Να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως&nbsp;Σύμβουλος Τηλεφωνικής Εξυπηρέτησης Εταιρικών και Επιχειρησιακών Πελατών.Πρόκειται για 8ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων με την Cosmote eValue εταιριών με αντικείμενο την τηλεφωνική εξυπηρέτηση και συμβουλευτική υποστήριξη εταιρικών και επιχειρησιακών πελατών σε θέματα εμπορικής&nbsp;φύσεως.Είσαι ο ιδανικός υποψήφιος εάν...<ul><li>Είσαι τελειόφοιτος ή απόφοιτος ΙΕΚ / ΤΕΙ / ΑΕΙ με επιθυμητή κατεύθυνση Τηλεπικοινωνίες ή Πληροφορική</li><li>Μιλάς Αγγλικά και σου αρέσει να απασχολείσαι σε βάρδιες</li><li>Έχεις εξοικείωση με τεχνολογίες όπως IP VPN, Cloud, ICT solutions</li><li>Έχεις εργασιακή εμπειρία σε παρεμφερές αντικείμενο</li><li>Μπορείς να τα βγάλεις πέρα με τον πιο απαιτητικό πελάτη και νιώθεις περήφανος για αυτό</li></ul>Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές for sure!</li><li>Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings!</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Προοπτικές απασχόλησης σε πιο σύνθετους ρόλους !</li><li>Κινητό &amp; προσφορά ειδικών πακέτων τηλεφωνίας for free!</li><li>Διατακτικές τροφίμων κάθε έτος για να το γιορτάζουμε!</li><li>Εξοπλισμό για την απασχόλησή σου!</li><li>Δυνατότητα να είσαι το επόμενο αστέρι στο Grand Cosmotel (μία σύντομη γεύση εδώ )!</li><li>Ευκαιρία να δείξεις το ταλέντο σου σε πανευρωπαϊκούς διαγωνισμούς!</li></ul>

Σύμβουλος Εξυπηρέτησης Εταιρικών και Επιχειρησιακών Πελατών - Θεσσαλονίκη

H COSMOTE e-Value, μέσω συνεργαζόμενων εταιρειών, αναζητά&nbsp;φιλόδοξους συνεργάτες&nbsp;για να στελεχώσουν την ομάδα&nbsp;της COSMOTE Payments&nbsp;στον ρόλο του&nbsp;Digital Payments Support Agent.Αν σου αρέσει ο κόσμος των ψηφιακών πληρωμών και θέλεις να κάνεις τα πρώτα σου βήματα σε ένα δυναμικό και τεχνολογικά εξελιγμένο περιβάλλον, αυτή η θέση είναι για σένα!🔍&nbsp;Τι θα κάνεις στην ομάδα μας:<ul><li>Θα προσφέρεις&nbsp;υψηλής ποιότητας εξυπηρέτηση&nbsp;στους πελάτες μας στον τομέα των ψηφιακών πληρωμών</li><li>Θα απαντάς σε&nbsp;γραπτά αιτήματα και τηλεφωνικές κλήσεις από εταιρικούς και οικιακούς πελάτες που χρειάζονται λειτουργική υποστήριξη</li><li>Θα&nbsp;υποστηρίζεις νέους χρήστες&nbsp;και θα τους καθοδηγείς στη χρήση του&nbsp;ψηφιακού πορτοφολιού</li><li>Θα συνεργάζεσαι αρμονικά με την υπόλοιπη ομάδα, χτίζοντας&nbsp;θετικές σχέσεις&nbsp;με πελάτες και συναδέλφους</li></ul>✅&nbsp;Τι χρειάζεται να έχεις:<ul><li>Βασική εξοικείωση με τον κόσμο των&nbsp;ψηφιακών πληρωμών&nbsp;και τις mobile εφαρμογές (Android/iOS)</li><li>Καλή γνώση Αγγλικών&nbsp;(επίπεδο Β2)</li><li>Άνεση με&nbsp;υπολογιστές και τεχνολογικά προϊόντα</li><li>Ικανότητες&nbsp;επικοινωνίας, οργάνωσης και διαχείρισης χρόνου</li><li>Ευελιξία σε βάρδιες</li><li>Ολοκληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)</li></ul>&nbsp;🎁&nbsp;Τι σου προσφέρουμε:<ul><li>Σταθερό μηνιαίο μισθό&nbsp;από την πρώτη μέρα</li><li>Συνεχή εκπαίδευση&nbsp;στον χώρο του Fintech και των νέων τεχνολογιών ψηφιακών πληρωμών</li><li>Προοπτικές εξέλιξης&nbsp;σε έναν σύγχρονο και αναπτυσσόμενο τομέα</li><li>Όλο τον απαραίτητο&nbsp;εξοπλισμό εργασίας</li><li>Πρόγραμμα κινητής τηλεφωνίας&nbsp;&amp; ειδικές τιμές σε άλλα προϊόντα του ΟΤΕ</li><li>Σύγχρονο εργασιακό περιβάλλον&nbsp;με εστιατόριο και δυνατότητα συμμετοχής σε διάφορες αθλητικές και wellbeing δραστηριότητες εντός κι εκτός χώρου εργασίας</li></ul>&nbsp;&nbsp;📩&nbsp;Έτοιμος/η να ξεκινήσεις την καριέρα σου στον κόσμο των ψηφιακών πληρωμών; Στείλε μας το βιογραφικό σου και γίνε μέλος της ομάδας μας!

Digital Payments Support Agent

Εάν θέλεις... Να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως&nbsp;Σύμβουλος Τηλεφωνικής Εξυπηρέτησης &amp; Τεχνικής Υποστήριξης Εταιρικών και Επιχειρησιακών Πελατών.Πρόκειται για 8ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων με την Cosmote eValue εταιριών με αντικείμενο την τηλεφωνική εξυπηρέτηση και συμβουλευτική υποστήριξη εταιρικών και επιχειρησιακών πελατών σε θέματα εμπορικής και τεχνικής φύσεως.Είσαι ο ιδανικός υποψήφιος εάν...<ul><li>Είσαι τελειόφοιτος ή απόφοιτος ΙΕΚ / ΤΕΙ / ΑΕΙ με επιθυμητή κατεύθυνση Τηλεπικοινωνίες ή Πληροφορική</li><li>Μιλάς Αγγλικά και σου αρέσει να απασχολείσαι σε βάρδιες</li><li>Έχεις εξοικείωση με τεχνολογίες όπως IP VPN, Cloud, ICT solutions</li><li>Έχεις εργασιακή εμπειρία σε παρεμφερές αντικείμενο</li><li>Μπορείς να τα βγάλεις πέρα με τον πιο απαιτητικό πελάτη και νιώθεις περήφανος για αυτό</li></ul>Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές for sure!</li><li>Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings!</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Προοπτικές απασχόλησης σε πιο σύνθετους ρόλους !</li><li>Κινητό &amp; προσφορά ειδικών πακέτων τηλεφωνίας for free!</li><li>Διατακτικές τροφίμων κάθε έτος για να το γιορτάζουμε!</li><li>Εξοπλισμό για την απασχόλησή σου!</li><li>Δυνατότητα να είσαι το επόμενο αστέρι στο Grand Cosmotel (μία σύντομη γεύση εδώ )!</li><li>Ευκαιρία να δείξεις το ταλέντο σου σε πανευρωπαϊκούς διαγωνισμούς!</li></ul>

Σύμβουλος Εξυπηρέτησης & Τεχνικής Υποστήριξης Εταιρικών & Επιχειρησιακών Πελατών - Αθήνα

We are looking for a highly motivated and creative individual to join our team in Brussels, to address the market of EU Institutions and International Organizations, and NATO.If you have strong communication skills, you are business minded and have a drive to increase business, then we want to hear from you.As an Account Manager you'll be concerned with improving and growing ICT business, by fostering and developing relationships with key customers, consultants and other partners.&nbsp;Main Responsibilities<ul><li>Drive ICT business with existing and new customers.</li><li>Build strong relationships with our clients to address their needs and challenges.</li><li>Lead origination of new opportunities at our clients, actively working together with our Presales, Solution Architecture and Service Delivery teams.</li><li>Drive and closing new business opportunities.</li><li>Manage the end-to-end sales and business development process.</li><li>Coordinate with internal working groups (recruiting, procurement, legal).</li><li>Build strong relationship with partners, suppliers and key stakeholders.</li><li>Prepare sales plan to deliver growth, revenue and margin targets.</li><li>Take responsibility/ownership of pipeline development, accurate monthly forecasting and revenue delivery.</li></ul>&nbsp;Required SkillsYou are the right candidate if you have:<ul><li>More than two (2) years of experience in Sales, Business Development, Account Management, Service Delivery Management or Project Management in EU Institutions, or four (4) years for Senior candidates.</li><li>Knowledge of processes and procurement procedures of EU Institutions and Agencies, and International Organizations.</li><li>Understanding of IT Technology trends (Cloud, Cybersecurity, AI).</li><li>Broad network and excellent communications skills (verbal and written).</li><li>Ability to establish relationships of trust with clients and partners.</li><li>Ability to lead and work effectively in a virtual team environment.</li><li>Ability to prioritize and manage time productively.</li><li>Fluency in English and the ability to address an international audience.</li><li>Knowledge of French or Dutch is a plus.</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Sales - Account Manager (Brussels)

Η εταιρία&nbsp;CTS&nbsp;, μέλος του&nbsp;Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση&nbsp;Customer&nbsp;Experience&nbsp;Technician&nbsp;(Τεχνικός Πεδίου) στην ΑττικήΠροφίλ Θέσης&nbsp;<ul><li>Νέες συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)</li><li>Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου δικτύου της σταθερής</li><li>Εκσυγχρονισμός των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς</li><li>Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ ή Επαγγελματικό Λύκειο&nbsp;με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες –&nbsp;Απαραίτητο</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)&nbsp;–&nbsp;Απαραίτητο</li><li>Άδεια οδήγησης αυτοκινήτου –&nbsp;Απαραίτητο</li><li>Καλές γνώσεις εφαρμογών MS Office –&nbsp;Απαραίτητο</li><li>Καλή γνώση αγγλικών Επιπέδου Β2</li></ul>&nbsp;Αναζητούμε ανθρώπους με:<ul><li>Πελατοκεντρική προσέγγιση</li><li>Ομαδικό πνεύμα</li><li>Ευελιξία &amp; προσαρμοστικότητα</li><li>Ικανότητα εστίασης στο αποτέλεσμα</li><li>Πάθος για την τεχνολογία</li></ul>

Customer Experience Technician ΤΤΛΠ Αττικής

Η εταιρία&nbsp;CTS&nbsp;, μέλος του&nbsp;Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση&nbsp;Customer&nbsp;Experience&nbsp;Technician&nbsp;(Τεχνικός Πεδίου) στη ΚωΠροφίλ Θέσης&nbsp;<ul><li>Νέες συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)</li><li>Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου δικτύου της σταθερής</li><li>Εκσυγχρονισμός των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς</li><li>Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ ή Επαγγελματικό Λύκειο&nbsp;με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες –&nbsp;Απαραίτητο</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)&nbsp;–&nbsp;Απαραίτητο</li><li>Άδεια οδήγησης αυτοκινήτου –&nbsp;Απαραίτητο</li><li>Καλές γνώσεις εφαρμογών MS Office –&nbsp;Απαραίτητο</li><li>Καλή γνώση αγγλικών Επιπέδου Β2</li></ul>&nbsp;Αναζητούμε ανθρώπους με:<ul><li>Πελατοκεντρική προσέγγιση</li><li>Ομαδικό πνεύμα</li><li>Ευελιξία &amp; προσαρμοστικότητα</li><li>Ικανότητα εστίασης στο αποτέλεσμα</li><li>Πάθος για την τεχνολογία</li></ul>

Customer Experience Technician ΤΤΛΠ Κως

Η εταιρία CTS , μέλος του Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση Customer Experience Technician (Τεχνικός Πεδίου) στην Αττική&nbsp;Προφίλ Θέσης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Νέες&nbsp; συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου&nbsp; δικτύου της σταθερής·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εκσυγχρονισμός&nbsp; των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πτυχίο ΤΕΙ ή ΙΕΚ με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες – Απαραίτητο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους) – Απαραίτητο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άδεια οδήγησης αυτοκινήτου – Απαραίτητο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καλές γνώσεις εφαρμογών MS Office – Απαραίτητο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καλή γνώση αγγλικών Επιπέδου Β2Αναζητούμε ανθρώπους με:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πελατοκεντρική προσέγγιση·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ομαδικό πνεύμα·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ευελιξία &amp; προσαρμοστικότητα·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ικανότητα εστίασης στο αποτέλεσμα·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πάθος για την τεχνολογία

Bring A Friend (Κως)

Ο/Η κάτοχος της θέσης θα είναι υπεύθυνος/η για την αποτελεσματική επίλυση τεχνικών ζητημάτων που θα προκύπτουν κατά την πρόσβαση ή χρήση εσωτερικών συστημάτων /εφαρμογών από εσωτερικούς χρήστες. Η διαχείριση και διεκπεραίωση των αιτημάτων θα πραγματοποιείται μέσω τηλεφωνικής επικοινωνίας, ηλεκτρονικής αλληλογραφίας και web εφαρμογών, διασφαλίζοντας την ομαλή λειτουργία και την άμεση υποστήριξη των χρηστών.&nbsp;Κύριες Αρμοδιότητες:<ul><li>End-to-end επίλυση τεχνικών ζητημάτων που σχετίζονται με hardware, software &amp; network πλατφόρμες</li><li>Παροχή υποστήριξης&nbsp;και επίλυσης αιτημάτων χρηστών μέσω καναλιών επικοινωνίας (τηλεφώνου, πλατφόρμας ticketing ή e-mail)</li><li>Αξιολόγηση περιστατικών βάσει διαδικασιών και σωστή κλιμάκωση στις σχετικές ομάδες υποστήριξης</li><li>Άμεση και ταχεία καταγραφή αναφορών σχετικά με τα τον εντοπισμό των προβλημάτων και τον τρόπο επίλυσης, με σκοπό την αποφυγή επανεμφάνισης αυτών.</li><li>Αλληλεπίδραση με άλλες ομάδες για την επίλυση σύνθετων ζητημάτων και την εφαρμογή αλλαγών ή ενημερώσεων στα συστήματα.</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ στον τομέα της Πληροφορικής / Δικτύων / ή άλλο συναφές</li><li>Επιθυμητή εμπειρία&nbsp;σε ρόλο IT Helpdesk/Service Desk.</li><li>Εμπειρία χρήσης – υποστήριξης σε λογισμικά Microsoft</li><li>Ικανότητα αναγνώρισης και αντιμετώπισης κρίσιμων θεμάτων</li><li>Αποτελεσματική επικοινωνία, εστίαση στις ανάγκες των χρηστών και άμεση ανταπόκριση στα αιτήματα τους.</li><li>Πολύ καλή γνώση αγγλικών</li></ul>&nbsp;Παροχές:<ul><li>Ανταγωνιστικός μισθός</li><li>Παροχές και εκπτώσεις (προγράμματα κινητής τηλεφωνίας, γεύματα κ.ά.)</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Συνεχής εκπαίδευση</li><li>Σύμβαση αορίστου χρόνου μέσω των συνεργατών μας</li><li>Η ευκαιρία να γίνεις το επόμενο αστέρι του Grand Cosmotel</li></ul>

IT Help Desk Technician

Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as a German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide accurate information about products, services, and company policies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve customer issues and complaints effectively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with other departments to escalate complex issues when necessary.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.Requirements:<ul><li>Fluency in German &amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

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bring a friend (κως)

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