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Are you passionate about building impactful communication strategies and using data to drive partner engagement and growth?We’re looking for a CRM Senior Specialist to join our Commercial team at efood and take ownership of our vendor-facing CRM strategy.In this role, you will design and execute CRM campaigns that engage, educate, and grow our vendor base, supporting key commercial objectives across the platform.&nbsp;What you’ll do:<ul><li>Own end-to-end CRM campaign management for vendor communications, from planning to execution and optimization.</li><li>Design and implement B2B lifecycle strategies, including onboarding, activation, engagement, retention, and reactivation of vendors.</li><li>Build and manage automated CRM journeys tailored to vendor behavior, lifecycle stage, and commercial needs.</li><li>Leverage multiple communication channels (e.g., email, push notifications, in-app messages, SMS) to deliver timely and relevant messaging to vendors.</li><li>Collaborate closely with Commercial, Sales, and Account Management teams to align CRM campaigns with business priorities and vendor needs.</li><li>Monitor and optimize campaign performance, including engagement rates, conversion, feature adoption, and revenue impact.</li><li>Design and execute A/B tests and segmentation strategies to improve communication effectiveness and personalization.</li><li>Ensure consistency, clarity, and relevance of messaging across all vendor touchpoints.</li><li>Stay up to date with CRM best practices, automation tools, and emerging technologies (including AI) to continuously improve workflows.</li></ul> What you need to be successful &nbsp;<ul><li>3–5 years of experience in CRM, lifecycle marketing, or campaign management, ideally in a B2B or marketplace environment.</li><li>Strong understanding of customer/vendor lifecycle management and engagement strategies.</li><li>Hands-on experience with CRM platforms and multichannel campaign execution.</li><li>Proven ability to build and optimize automated CRM journeys.</li><li>Strong analytical mindset with the ability to translate data into actionable insights.</li><li>Experience with segmentation, personalization, and A/B testing.</li><li>Advanced Excel skills and comfort working with large datasets.</li><li>Strong organizational skills and ability to manage multiple projects simultaneously.</li><li>Excellent communication and stakeholder management skills across cross-functional teams.</li></ul>&nbsp;Nice to have:<ul><li>Experience working in a two-sided marketplace (vendors &amp; users).</li><li>Basic knowledge of SQL, HTML/CSS, or CRM templating languages (e.g., Liquid).</li><li>Experience with vendor/product adoption campaigns or B2B engagement strategies.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li><li>Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔&nbsp;</li><li>We support your growing family and we offer a childcare allowance for each individual child 🍼</li></ul>&nbsp;

Senior CRM Specialist

At&nbsp;Kotsovolos, we believe in your uniqueness and everything you have to offer!&nbsp;Here, you create your own current!&nbsp;&nbsp;&nbsp;📈&nbsp;Our achievements in numbers&nbsp;3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers |&nbsp;Kapaskill&nbsp;– our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+&nbsp;different roles&nbsp;&amp; 49 Business Units&nbsp;&nbsp;&nbsp;🎯&nbsp;Our purpose&nbsp;Better Living. Everywhere. for Everyone!&nbsp;&nbsp; 💼&nbsp;Your everyday work-life&nbsp;<ul><li>Processing of bank statements. Daily detailed recording of bank transactions in clearing/intermediate accounts to ensure proper control of the required postings in SAP.</li><li>Uploading files via CAMT053 and Excel files.</li><li>Management of daily payment files through banking platforms, including customer refunds, payments to public authorities, employee expense reimbursements, and partner/vendor payments.</li><li>Posting of deposits from Franchise &amp; B2B partners and reconciliation of clearing/intermediate accounts.</li><li>Daily preparation of the Cash Position Report for effective monitoring of cash balances across bank accounts.</li><li>Daily recording of cash inflows and outflows in the Cash Flow Report to support the completion of the monthly actual results.</li><li>Communication with banks regarding Time Deposits. Collection and posting of bank interest statements.</li><li>Monitoring and posting of post-dated checks from partners.</li></ul>&nbsp;🚀&nbsp;As an ideal fit, you should have&nbsp;<ul><li>Accuracy and attention to detail to ensure correct posting and reconciliation of transactions</li><li>Organizational and time management skills to meet deadlines and ensure smooth workflow</li><li>Communication and collaboration skills with banks, stores, and internal departments</li><li>At least 2 years of experience in a similar position</li><li>Good command of the English language</li></ul>&nbsp;💎&nbsp;What we offer&nbsp;<ul><li>Career development and growth opportunities&nbsp;</li><li>Competitive bonus scheme, performance-based&nbsp;</li><li>Group health/medical insurance package&nbsp;</li><li>Internal wellbeing actions&nbsp;</li><li>Hybrid working model</li></ul>&nbsp; ⭐&nbsp;Join&nbsp;#teamKotsovolos&nbsp;and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

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