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As a Guest Relations Agent at&nbsp;Miraggio Thermal Spa Resort you are the first point of contact for our guests, dedicated to ensuring their comfort and satisfaction. Your role is to create memorable guest experiences by offering personalized assistance and addressing guest inquiries and concerns promptly and professionally.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Warmly welcome guests upon their arrival and assist with the check-in process. Provide information about the hotel's amenities, services, and local attractions.</li><li>Guest Engagement:&nbsp;Establish a positive and lasting relationship with guests, actively listening to their needs and preferences, and delivering personalized services and recommendations to enhance their stay.</li><li>Problem Resolution:&nbsp;Address guest inquiries, concerns, or complaints promptly, finding suitable solutions and escalating issues, when necessary, all while adhering to hotel policies.</li><li>Special Requests:&nbsp;Ensure that special guest requests, such as room preferences, amenities, and services, are met to create exceptional experiences.</li><li>Concierge Services:&nbsp;Offer guidance and information about local dining, entertainment, and transportation options. Make reservations and bookings for guests as required.</li><li>Loyalty Programs:&nbsp;Enroll guests in loyalty programs, explaining the benefits and actively promoting the hotel's services and amenities.</li><li>Communication:&nbsp;Maintain effective communication with other hotel departments, including the front office, housekeeping, maintenance, and dining, to coordinate guest requests and enhance guest experiences.</li><li>Safety and Security:&nbsp;Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Feedback Collection:&nbsp;Solicit and collect guest feedback through surveys and direct interactions, conveying comments and concerns to the Guest Relations Manager for analysis and improvement.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multi task position</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must</li><li>Availability to work in shifts, including evenings, weekends, and holidays</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Guest Relations Agent

Join our Operations &amp; Delivery team as a Port Delivery Agent - Turnaround in Piraeus Athens, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.</li><li>Coordinate bus transfers, ensuring smooth transportation logistics.</li><li>Lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.</li><li>Work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.</li><li>Generate relevant operational documentation and assist with ground operations during unforeseen circumstances.</li><li>Collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.</li><li>Complete and submit post-operation reports based on internal company procedures.</li></ul>

Port Delivery Agent - Turnaround | Fixed Term

/Η Quality &amp; Food Safety Controller είναι υπεύθυνος/η για τη διασφάλιση της ποιότητας και της ασφάλειας τροφίμων σε ξενοδοχειακή μονάδα της Esperia Group, σύμφωνα με τις διεθνείς πιστοποιήσεις που εφαρμόζει. Η θέση διασφαλίζει τη συμμόρφωση με συστήματα διαχείρισης ποιότητας και ασφάλειας τροφίμων (ISO 9001, HACCP, ISO 22000/FSSC 22000, Green Key).Κύριες Αρμοδιότητες<ul><li>Παρακολούθηση και εφαρμογή όλων των διαδικασιών ποιότητας &amp; ασφάλειας τροφίμων σε κουζίνες, bars, αποθήκες και λοιπούς χώρους F&amp;B του ξενοδοχείου.</li><li>Διενέργεια τακτικών επιθεωρήσεων υγιεινής, σύνταξη αναλυτικών reports προς τη Διεύθυνση Ποιότητας και διορθωτικών και προληπτικών ενεργειών.</li><li>Παρακολούθηση των Κρίσιμων Σημείων Ελέγχου (CCPs) και διαχείριση τυχόν αποκλίσεων σύμφωνα με τις διαδικασίες HACCP.</li><li>Συμμετοχή στη συνεχή αναθεώρηση του Συστήματος Διαχείρισης Ποιότητας και Ασφάλειας Τροφίμων στον όμιλο.</li><li>Διαχείριση αρχείων, εντύπων και διαδικασιών ISO 9001, ISO 22000 και Green Key.</li><li>Συνεργασία με όλα τα τμήματα του ξενοδοχείου για θέματα ποιότητας και προτύπων.</li><li>Εκπαίδευση προσωπικού σε θέματα υγιεινής, ασφάλειας και σωστής εφαρμογής διαδικασιών.</li><li>Παρακολούθηση και ανάλυση παραπόνων πελατών</li><li>Υποστήριξη κατά τις επιθεωρήσεις από εξωτερικούς φορείς ή υγειονομικές αρχές.</li></ul>&nbsp;Απαιτούμενα Προσόντα<ul><li>Πτυχίο Τεχνολογίας Τροφίμων, Χημείας, Βιολογίας, Χημικού Μηχανικού ή συναφούς αντικειμένου.</li><li>Γνώση HACCP και ISO 22000/ISO 9001.</li><li>Kαλή γνώση Αγγλικών.</li><li>Kαλή γνώση MS Office.</li></ul>&nbsp;Επιθυμητά Προσόντα<ul><li>Προϋπηρεσία 1–3 χρόνια σε θέση ελέγχου ποιότητας ή ασφάλειας τροφίμων – ιδανικά σε ξενοδοχειακό όμιλο ή εταιρεία εστίασης.</li><li>Γνώση περιβαλλοντικών προτύπων (ISO 14001/Green Key).</li></ul>&nbsp;______________________________________&nbsp;Position Purpose The Quality &amp; Food Safety Controller is responsible for ensuring food quality and safety in an Esperia Group hotel unit, in accordance with the international certifications implemented. The role ensures compliance with quality and food safety management systems (ISO 9001, HACCP, ISO 22000/FSSC 22000, Green Key).Key Responsibilities<ul><li>Monitor and implement all quality and food safety procedures in hotel kitchens, bars, storage areas, and other F&amp;B facilities.</li><li>Conduct regular hygiene inspections, prepare detailed reports for the Quality Department, and propose corrective and preventive actions.</li><li>Monitor Critical Control Points (CCPs) and manage any deviations according to HACCP procedures.</li><li>Participate in the continuous review of the Group’s Quality and Food Safety Management System.</li><li>Manage ISO 9001, ISO 22000, and Green Key records, forms, and procedures.</li><li>Collaborate with all hotel departments on quality and standards-related matters.</li><li>Train staff on hygiene, safety, and correct procedure implementation.</li><li>Monitor and analyze customer complaints.</li><li>Support external inspections or audits by regulatory authorities.</li></ul>Required Qualifications<ul><li>Degree in Food Technology, Chemistry, Biology, Chemical Engineering, or a related field.</li><li>Knowledge of HACCP and ISO 22000/ISO 9001.</li><li>Good command of English.</li><li>Good knowledge of MS Office.</li></ul>Preferred Qualifications<ul><li>1–3 years of experience in a quality or food safety control role, ideally in a hotel group or catering company.</li><li>Knowledge of environmental standards (ISO 14001/Green Key).</li></ul>

Quality & Food Safety Controller

We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.Responsibilities<ul><li>Lead and manage the daily operations of the Front Office department.</li><li>Ensure a consistently high level of guest service in alignment with Aman standards.</li><li>Oversee guest check-in and check-out processes, special requests, billing, and concierge services.</li><li>Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.</li><li>Coordinate departmental planning based on occupancy forecasts and guest needs.</li><li>Supervise and mentor team members to promote performance, engagement, and development.</li><li>Handle guest feedback, complaints, and service recovery with discretion and professionalism.</li><li>Ensure smooth coordination between Front Office and other operational departments.</li><li>Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.</li><li>Assist with training, evaluations, scheduling, and departmental administration.</li><li>Uphold Aman values and ensure all interactions reflect our dedication to excellence.</li></ul>Requirements<ul><li>Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.</li><li>Strong knowledge of Opera or Fidelio Property Management Systems.</li><li>Excellent communication and guest relations skills.</li><li>High level of fluency in English (spoken and written); additional languages are an asset.</li><li>Strong leadership skills with a hands-on, service-driven approach.</li><li>Exceptional organizational, interpersonal, and multitasking abilities.</li><li>Right to live and work in Greece without the need for company-supported permits.</li><li>A collaborative and value-driven mindset aligned with Aman’s service philosophy.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water).</li><li>Discount on F&amp;B outlets.</li><li>Discount on Aman Retail.</li><li>Meal and coffee breaks while on duty.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes.</li><li>Amanzoe Elite Program with discounts at local restaurants and shops.</li><li>Access to our training platforms: Typsy and eCornell.</li><li>Private health insurance.</li><li>Staff transportation via bus.</li><li>Laundry allowance.</li><li>Participation in annual staff party and family day events.</li><li>Access to on-site gym facilities.</li></ul>

Front Office Manager - Amanzoe

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας&nbsp;Sol by Meliá COSMOPOLITAN 4*&nbsp;στην Ιαλυσό Ρόδου:Υπάλληλο υποδοχής / Front office agentΑπαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Πολύ καλή γνώση αγγλικών - γερμανικών - γαλλικών</li><li>Πολύ καλή γνώση υπολογιστών (MS Office, email, internet)</li><li>Πτυχίο Σχολής Τουριστικών Επαγγελμάτων θα θεωρηθεί επιπλέον προσόν</li><li>Ευχάριστη προσωπικότητα και ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Άριστες δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας</li><li>Ικανότητα στη διαχείριση αιτημάτων και παραπόνων</li><li>Εστίαση στην ικανοποίηση των πελατών και στην παροχή υπηρεσιών υψηλής ποιότητας</li><li>Επαγγελματική συμπεριφορά και εμφάνιση</li></ul>&nbsp;Καθήκοντα και αρμοδιότητες:<ul><li>Καλωσορίζει τους πελάτες και τους ενημερώνει για τις παροχές και τις εγκαταστάσεις του ξενοδοχείου</li><li>Διεκπεραιώνει αποτελεσματικά τις αφίξεις και τις αναχωρήσεις των πελατών</li><li>Ενημερώνει τους πελάτες για τα σημεία ενδιαφέροντος της περιοχής</li><li>Απαντά σε αιτήματα πελατών</li><li>Επικοινωνεί με όλα τα τμήματα για την διεκπεραίωση απαιτούμενων εργασιών και αιτημάτων των πελατών</li><li>Συνεργάζεται στενά με το τμήμα οροφοκομίας και το τμήμα συντηρήσεων</li></ul>&nbsp;Προσφέρονται:<ul><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Συμμετοχή σε πρόγραμμα ιδιωτικής ασφάλειας υγείας</li><li>Γεύματα εντός του ξενοδοχείου</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li><li>Δυνατότητες επαγγελματικής εξέλιξης</li></ul>Οι ενδιαφερόμενοι/ες&nbsp;καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΥΠΑΛΛΗΛΟΣ ΥΠΟΔΟΧΗΣ / FRONT OFFICE AGENT - COSMOPOLITAN

Conrad Corfu, opening in 2026,&nbsp;is the latest addition to the Numo Hotels &amp; Resorts&nbsp;portfolio. More than a place to stay, it’s a destination where authentic Corfiot heritage meets stylish modern living, designed to connect people with culture, nature, and each other.Κύριες Αρμοδιότητες<ul><li>Παρακολουθεί καθημερινά τις ανάγκες του τμήματος και προχωρά σε αιτήματα αγοράς.</li><li>Ελέγχει παραλαβές και διασφαλίζει τη συμμόρφωση με τις προδιαγραφές.</li><li>Τηρεί αναλυτικό απόθεμα υλικών συντήρησης (ηλεκτρολογικά, υδραυλικά, οικοδομικά, εργαλεία).</li><li>Διασφαλίζει την ορθή αποθήκευση και επισήμανση των υλικών.</li><li>Πραγματοποιεί περιοδικές απογραφές και ενημερώνει τακτικά την τεχνική διεύθυνση.</li><li>Τηρεί αρχεία αγορών, δελτία παραγγελίας και τιμολόγια.</li><li>Συντάσσει μηνιαίες αναφορές κόστους και προμηθειών για εσωτερική αξιολόγηση.</li></ul>Key Responsibilities<ul><li>Monitors daily departmental needs and initiates purchase requests.</li><li>Communicates with approved suppliers, collects quotations, and proceeds with orders based on cost and quality policy.</li><li>Checks deliveries and ensures compliance with specifications.</li><li>Maintains detailed inventory of maintenance materials (electrical, plumbing, construction, tools).</li><li>Ensures proper storage and labeling of materials.</li><li>Conducts periodic stock counts and regularly updates the technical management.</li><li>Maintains records of purchases, order forms, and invoices.</li><li>Prepares monthly cost and procurement reports for internal evaluation.</li></ul>Requirements<ul><li>Τουλάχιστον 3 χρόνια εμπειρίας σε παρόμοια θέση στον ξενοδοχειακό κλάδο</li><li>Γνώση της αγγλικής γλώσσας</li><li>Κατανόηση και τήρηση κανονισμών του κλάδου, προτύπων ασφαλείας και απαιτήσεων συμμόρφωσης</li><li>Ικανότητα αποτελεσματικής διαχείρισης επειγόντων περιστατικών, επίλυσης προβλημάτων και άρτιων επικοινωνιακών δεξιοτήτων</li></ul><ul><li>At least 3 years of experience in a similar position within hospitality industry</li><li>Knowledge of English language</li><li>Understanding and following industry regulations, safety standards, and compliance requirements.</li><li>Ability to deal effectively with emergency situations, problem solving and effective communication skills</li></ul>BenefitsΣτο Conrad Corfu, η ένταξή σας στην ομάδα μας αποτελεί μια μοναδική ευκαιρία να εξελίξετε την καριέρα σας μέσα σε ένα κορυφαίο περιβάλλον πολυτελούς φιλοξενίας.Τα μέλη της ομάδας μας απολαμβάνουν:<ul><li>Ανταγωνιστικές αποδοχές που αναγνωρίζουν το ταλέντο και τη συνεισφορά σας</li><li>Συνεχή εκπαίδευση και workshops για την ενίσχυση των δεξιοτήτων σας</li><li>Ευκαιρίες επαγγελματικής ανάπτυξης σε κάθε στάδιο της πορείας σας</li><li>Παρέχεται διαμονή, για να απολαμβάνετε την εμπειρία του προορισμού και όχι μόνο την εργασία σας.</li><li>Καθημερινά γεύματα στο εστιατόριο προσωπικού</li><li>Εκπτώσεις outlets του ξενοδοχείου</li><li>Παρεχόμενη στολή</li><li>Πρόσβαση σε παγκόσμιες εκπαιδευτικές πλατφόρμες και βιβλιοθήκες για μάθηση, προσωπική ανάπτυξη και επαγγελματική εξέλιξη</li><li>Ειδικές τιμές και αποκλειστικές προσφορές για διαμονή σε ξενοδοχεία του διεθνούς brand</li><li>Δυνατότητα χειμερινής εργασίας στο εξωτερικό, με στόχο τη διεθνή επαγγελματική πορεία</li></ul>Οι αξίες που μας εκφράζουν και αναζητούμε στα μέλη της ομάδας μας:<ul><li>Ομαδικότητα –&nbsp;Μαζί είμαστε&nbsp;πάντα&nbsp;πιο δυνατοί!</li><li>Ακεραιότητα –&nbsp;Κάνε το σωστό, ακόμα κι όταν κανείς δεν σε βλέπει!</li><li>Σεβασμός –&nbsp;Τιμούμε κάθε φωνή και&nbsp;πιστεύουμε πως&nbsp;κάθε ιδέα μετράει!</li><li>Καλοσύνη –&nbsp;Ένα χαμόγελο μπορεί να αλλάξει την ημέρα!</li><li>Δημιουργικότητα –&nbsp;Προσεγγίζουμε τις προκλήσεις με φαντασία και καινοτόμο πνεύμα!</li></ul>Στο&nbsp;Conrad Corfu&nbsp;δεν πρόκειται απλώς για μια εργασία – είναι η ευκαιρία να γίνετε μέρος μιας παράδοσης αριστείας στην πολυτελή φιλοξενία.

Procurement

We are seeking a warm, highly organised and guest-focused Guest Experience Agent who embodies Aman’s dedication to personalised, intuitive and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Guest Experience Supervisor, Assistant Front Office Manager and Front Office Manager, the Guest Experience Agent plays a crucial role in curating bespoke experiences, supporting guests throughout their stay and ensuring seamless coordination between departments. This position requires strong communication skills, attention to detail and a genuine passion for crafting memorable journeys for our guests.Responsibilities<ul><li>Prepare and execute personalised guest journeys that reflect guest expectations and Aman standards.</li><li>Liaise with the Guest Experience Supervisor and Assistant Front Office Manager to update seasonal Experience Guides, including activity descriptions, pricing and internal communication details.</li><li>Assist guests in person, via email and by telephone with booking experiences, restaurant reservations, transportation arrangements, celebrations and any special requests.</li><li>Support the Front Office with check-ins, lobby hosting and other tasks when required.</li><li>Ensure accurate handling of experience confirmations, including special requests such as floral arrangements, cakes and celebratory amenities, and coordinate with relevant departments.</li><li>Represent the Front Office as the expert on local experiences, restaurants and activities within the wider Argolida region.</li><li>Respond promptly and courteously to guest inquiries, providing warm, genuine and informed assistance.</li><li>Address guest and leadership feedback related to guest satisfaction.</li></ul><ul><li>Ensure the highest quality of guest data within the Guest Profile, including birthdays, accompanying names, dietary needs, allergies and special occasions.</li><li>Work closely with the Guest Experience Supervisor and Front Office Supervisor to ensure that all activity bookings and special requests follow Standard Operating Procedures.</li><li>Develop and maintain vendor relationships, seeking new seasonal partners and presenting proposals to management.</li><li>Contribute to the ongoing development of the concierge function, staying current with new technologies and tools that enhance guest service.</li></ul>Requirements<ul><li>Strong communication skills and excellent spoken and written English.</li><li>Organisational skills, attention to detail and the ability to manage multiple tasks effectively.</li><li>Ability to work in a fast-paced environment while maintaining calm and professionalism.</li><li>Good knowledge of the Argolida region is an advantage.</li><li>Strong interpersonal skills and a warm, naturally service-driven personality.</li><li>A reliable and proactive approach aligned with Aman values.</li><li>You must have the legal right to work in Greece.</li></ul>Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water)</li><li>Access to our Training Platforms: Open Sesame and eCornell</li><li>Discount on F&amp;B Outlets</li><li>Discount on Aman Retail</li><li>Meal and coffee breaks while on duty</li><li>Uniform and colleague transportation</li><li>Access to the Amanzoe Elite Program (local discounts)</li><li>Participation in annual Staff Party and Family Day</li><li>Complimentary wellness activities including yoga, tennis, and gym classes</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.

Guest Experience Agent

At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care.&nbsp;As a Rooms Division Manager at KOIA, you’ll lead a dynamic team dedicated to delivering seamless service across multiple departments. With a focus on guest satisfaction, operational efficiency, and team collaboration, you’ll play a vital role in shaping the KOIA experience.&nbsp;What you will bring to the teamYour skills and spirit&nbsp;We are seeking a passionate and results-driven professional with strong organizational skills and a dedication to exceptional service. The ideal candidate will have:<ul><li>Degree in Hospitality or Tourism Management is preferred.</li><li>Minimum of 2 years of experience in a similar role, ideally in a 5-star hotel.</li><li>Excellent command of Greek and English; knowledge of German is highly desirable, with additional languages as a plus.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and internet applications.</li><li>Familiarity with hotel management systems (PMS) as an advantage.</li><li>Strong leadership, communication, and organizational skills.</li><li>Exceptional customer service abilities and a proactive problem-solving approach.</li><li>Experience managing multiple departments (e.g., Front Office, Housekeeping, Reservations, Spa) is highly desirable.</li></ul>&nbsp;What you will love about working herePerks that reflect our values&nbsp;At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and professional development through premium training programs.</li><li>A supportive and inclusive work environment that values your well-being.</li><li>The chance to contribute to our sustainability initiatives and make a meaningful impact.</li><li>An inspiring workplace surrounded by the serene beauty of Kos.</li></ul>&nbsp;Ready to Apply?Take the first step toward a rewarding career&nbsp;If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to hr@koiaresort.com.&nbsp;&nbsp;Together, let’s redefine luxury and craft unforgettable memories.

Reservations Manager

The Rooms Division Manager oversees the overall operations of Front of House, Housekeeping, and Laundry departments, ensuring the highest standards of personalized guest service and operational efficiency. This role ensures every aspect of the guest journey, from arrival to departure is handled with warmth, precision, and professionalism that reflects the One&amp;Only brand.By leading, training, and motivating a diverse team, the Rooms Division Manager is responsible for maximizing guest satisfaction, departmental performance, and profitability, while maintaining a refined and welcoming atmosphere across all guest touchpoints.&nbsp;Key Duties and Responsibilities<ul><li>Define and implement a seamless and personalized service standard across Front Office, Housekeeping, and Laundry.</li><li>Ensure all guest arrivals and departures are executed flawlessly, unique to the One&amp;Only Kea Island experience.</li><li>Oversee the handling of guest requests, preferences, and special occasions, ensuring timely and thoughtful responses.</li><li>Actively engage with guests throughout their stay, building relationships and ensuring personalized attention.</li><li>Promote, plan, and coordinate special experiences such as private dinners, weddings, and vow renewals.</li><li>Review guest feedback and implement continuous improvement initiatives to enhance service quality.</li><li>Manage all aspects of Front Office functions including Reception, Concierge, Bell/Door, and Guest Relations.</li></ul><ul><li>Ensure professional handling of all guest communications, both internal and external.</li><li>Supervise room assignments, upgrades, and allocation to optimize occupancy and guest satisfaction.</li><li>Maintain accurate guest profiles and histories in Opera PMS.</li></ul><ul><li>Oversee billing, check-in/check-out processes, and ensure accuracy in financial transactions.</li><li>Coordinate with Transportation and Buggy Service Teams for guest arrivals, departures, and transfers.</li></ul>Housekeeping Operations<ul><li>Oversee the cleanliness and maintenance of all guest rooms, villas, and public areas, ensuring they meet One&amp;Only standards.</li><li>Implement effective room inspection and quality control systems.</li><li>Manage daily room allocations, turndown services, and special cleaning requests.</li><li>Ensure the Housekeeping team adheres to safety, hygiene, and uniform standards.</li><li>Collaborate with Engineering to report and follow up on maintenance issues.</li><li>Maintain adequate inventory of linens, amenities, and supplies with efficient cost control.</li></ul>Laundry Operations<ul><li>Supervise all laundry processes including guest laundry, staff uniforms, and linen operations.</li><li>Ensure quality control standards for cleanliness, stain treatment, and fabric care.</li><li>Oversee proper maintenance and operation of laundry machinery and equipment.</li><li>Implement sustainable and efficient laundry practices to reduce waste and operational costs.</li><li>Coordinate uniform issuance and ensure all staff uniforms are maintained to brand standard.</li></ul>Leadership &amp; Team Development<ul><li>Lead and motivate a diverse team across multiple departments to achieve high levels of engagement and performance.</li><li>Conduct regular training programs on service excellence, grooming, safety, and brand standards.</li><li>Foster teamwork, communication, and professional growth within and between departments.</li><li>Conduct regular meetings to review departmental performance, challenges, and action plans.</li><li>Maintain a visible management presence throughout the resort.</li></ul>Administration<ul><li>Develop departmental SOPs and ensure full compliance across Front Office, Housekeeping, and Laundry.</li><li>Manage departmental budgets, cost controls, and inventories to achieve financial goals.</li><li>Ensure all operations comply with health, safety, and environmental standards.</li><li>Handle emergency situations effectively and participate in crisis management and fire safety procedures.</li><li>Support the Resort Management Team by performing Duty Manager shifts as required.</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Degree or Diploma in Hospitality Management or a related field.</li><li>Minimum 3 years’ experience in a similar Rooms Division leadership role within luxury hospitality.</li><li>Strong knowledge of Front of House, Housekeeping, and Laundry operations.</li><li>Proficient in Opera PMS and Microsoft Office Suite.</li><li>Strong leadership, organizational, and communication skills.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Proven ability to manage and motivate large teams with diverse skill sets.</li><li>Strong understanding of budgeting, inventory control, and cost management.</li><li>Passionate about delivering exceptional guest experiences with attention to detail and personalization.</li></ul>

Rooms Division Manager (17790)

At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care.&nbsp;As a Rooms Division Manager at KOIA, you’ll lead a dynamic team dedicated to delivering seamless service across multiple departments. With a focus on guest satisfaction, operational efficiency, and team collaboration, you’ll play a vital role in shaping the KOIA experience.&nbsp;What you will be doing&nbsp;Your role in shaping the KOIA experience&nbsp;As the Rooms Division Manager, you’ll oversee the daily operations of the Rooms Division, ensuring every guest enjoys a flawless experience from check-in to check-out. You’ll lead and inspire your team to achieve exceptional service standards, drive sales, and maintain KOIA’s reputation for excellence.&nbsp;Key responsibilities:<ul><li>Supervise operations across Front Office, Housekeeping, Reservations, and Spa.</li><li>Develop strategies with management to improve operations and guest experiences.</li><li>Prepare performance reports on occupancy and satisfaction metrics.</li><li>Review guest accounts and invoices for accuracy.</li><li>Manage billing and room allocations to optimize occupancy.</li><li>Address guest inquiries and complaints professionally, enhancing overall satisfaction.</li><li>Lead and motivate the front office team to meet sales targets.</li><li>Conduct training sessions to improve team skills and service delivery.</li><li>Monitor team performance and implement strategies to boost results.</li></ul>&nbsp;What you will bring to the teamYour skills and spirit&nbsp;We are seeking a passionate and results-driven professional with strong organizational skills and a dedication to exceptional service. The ideal candidate will have:<ul><li>Degree in Hospitality or Tourism Management is preferred.</li><li>Minimum of 2 years of experience in a similar role, ideally in a 5-star hotel.</li><li>Excellent command of Greek and English; knowledge of German is highly desirable, with additional languages as a plus.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and internet applications.</li><li>Familiarity with hotel management systems (PMS) as an advantage.</li><li>Strong leadership, communication, and organizational skills.</li><li>Exceptional customer service abilities and a proactive problem-solving approach.</li><li>Experience managing multiple departments (e.g., Front Office, Housekeeping, Reservations, Spa) is highly desirable.</li></ul>&nbsp;What you will love about working herePerks that reflect our values&nbsp;At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and professional development through premium training programs.</li><li>A supportive and inclusive work environment that values your well-being.</li><li>The chance to contribute to our sustainability initiatives and make a meaningful impact.</li><li>An inspiring workplace surrounded by the serene beauty of Kos.</li></ul>&nbsp;Ready to Apply?Take the first step toward a rewarding career&nbsp;If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to manager@koiaresort.com.&nbsp;&nbsp;Together, let’s redefine luxury and craft unforgettable memories.

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