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A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Front Office Receptionist

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Night Auditor you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greeting guests courteously upon arrival·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle guest needs, inquiries and requests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check figures, postings, and documents for accuracy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Record, store, ace ss, and/or analyze computerized financial information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that all pertinent information is recorded on registration cards, reports daily activity on logbook·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct check-in and check-out procedures based on Andronis Arrival and Departure standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange and deliver luggage to guest roomsEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a 5-star boutique hotel environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language, both spoken and written·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Additional language knowledge would be considered an extra asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a team player and a great communicator with guests from all over the world, colleagues and managers in all departments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Front office software, like Opera, Fidelio &amp; ProtelWe offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

Night Auditor (Santorini & Paros)

To ξενοδοχειακό συγκρότημα Lango Design Hotel &amp; Spa αναζητά για τη σεζόν 2023 νέους, δυναμικούς και ταλαντούχους συνεργάτες.Μήπως είσαι ένας από αυτούς;Front Office Agent / Υπάλληλος Υποδοχής​Απαιτούμενα προσόντα – δεξιότητες:<ul><li>Προϋπηρεσία σε αντίστοιχη θέση σε ξενοδοχεία 4* ή 5* Ελλάδας ή εξωτερικού</li><li>Άριστη γνώση της αγγλικής γλώσσας και τουλάχιστον μίας από τις εξής γλώσσες θα εκτιμηθεί: γαλλική, ιταλική</li><li>Επαγγελματική εμφάνιση</li><li>Ομαδικότητα – προσαρμοστικότητα – οργάνωση</li><li>Ευχέρεια στην επικοινωνία και στις διαπροσωπικές σχέσεις, θετικός χαρακτήρας με θέληση για προσφορά και γνώση</li><li>Άριστη γνώση Η/Υ (Word, Excel, PowerPoint, Access, Outlook), καθώς και γνώση ξενοδοχειακού προγράμματος Protel</li><li>Απόφοιτος σχολής Τουριστικών Επιχειρήσεων</li></ul>Η εταιρεία μας προσφέρει:<ul><li>Aνταγωνιστικές μισθολογικές απολαβές αναλόγως προσόντων</li><li>Ποιοτικές συνθήκες διαμονής και διατροφή</li><li>Άριστο εργασιακό περιβάλλον</li></ul>

Front Office Agent / Receptionist

The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Responsibilities&nbsp;- Greet all guests and assist them with check-in&nbsp;&amp; Check -out- Maintain a positive attitude and friendly demeanor- Respond to all guest questions and requests- Handling travel arrangements- Handling queries and complaints via phone, email&nbsp;&amp; general correspondence- Answer and forward phone calls- Keep a tidy and orderly workspace- Assist with administrative tasks as needed- Receiving, sorting, distributing and dispatching&nbsp;daily mail- Handling transcription, printing, photocopying- Maintaining safety and hygiene standards of&nbsp;the reception area- Professional appearance- Handling walk-in guests &amp; last minute reservations Requirements- Education on Tourism Services- Two (2) years minimum experience in the same position- Solid written and verbal communication skills- Fluency in English &amp; Preferably German or French- Ability to maintain a positive, friendly attitude even under high pressure- Excellent knowledge of PMS (preferably Alexandros) &amp; Microsoft Office Benefits- Competitive remuneration package- Professional working environment- Continuous education and training- Accomodation in long dinstant hotels

RECEPTIONIST / Υπάλληλος Υποδοχής

ΕταιρείεςAtlantis Hotel (Ηράκλειο)Elounda Village (Ελούντα)Porto Rethymno (Ρέθυμνο)Rithymna Beach (Ρέθυμνο)ΘέσειςFront Office ManagerΑχθοφόροςΒοηθός ΥποδοχήςΥπάλληλος ΥποδοχήςΥποδοχή (πρακτική άσκηση)

τμήμα Υποδοχής

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας MAGMA Resort 5*&nbsp;by HYATT στη Σαντορίνη:Νυχτερινό Υπάλληλο ΥποδοχήςΑπαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Πτυχίο Σχολής Τουριστικών Επαγγελμάτων θα θεωρηθεί επιπλέον προσόν</li><li>Πολύ καλή γνώση αγγλικών και τουλάχιστον μιας δεύτερης ξένης γλώσσας (γερμανικά, γαλλικά)</li><li>Πολύ καλή γνώση υπολογιστών (MS Office, email, internet)</li><li>Ευχάριστη προσωπικότητα και ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Άριστες δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας</li><li>Ικανότητα στη διαχείριση αιτημάτων και παραπόνων</li><li>Εστίαση στην ικανοποίηση των πελατών και στην παροχή υπηρεσιών υψηλής ποιότητας</li><li>Επαγγελματική συμπεριφορά και εμφάνιση</li></ul>Καθήκοντα και αρμοδιότητες:<ul><li>Καλωσορίζει τους πελάτες και τους ενημερώνει για τις παροχές και τις εγκαταστάσεις του ξενοδοχείου</li><li>Διαχειρίζεται όλες τις λειτουργίες του τμήματος της ρεσεψιόν (αφίξεις / αναχωρήσεις, έκδοση λογαριασμών, πληρωμές, τηλεφωνικές κλήσεις)</li><li>Διενεργεί το κλείσιμο της ημέρας</li><li>Απαντά σε αιτήματα πελατών</li><li>Επικοινωνεί με όλα τα τμήματα για την διεκπεραίωση απαιτούμενων εργασιών και αιτημάτων των πελατών</li><li>Συνεργάζεται στενά με το τμήμα οροφοκομίας και το τμήμα συντηρήσεων</li></ul>Προσφέρονται:<ul><li>Ικανοποιητικές αποδοχές</li><li>Γεύματα</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li></ul>Οι ενδιαφερόμενοι καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΝΥΧΤΕΡΙΝΟΣ ΥΠΟΔΟΧΗΣ/NIGHT AUDITOR - MAGMA RESORT

Ως Υπάλληλος Υποδοχής, θα είστε το πρώτο σημείο επαφής των επισκεπτών μας και ο άνθρωπος που διαμορφώνει την πρώτη — και συχνά πιο καθοριστική — εντύπωση. Ο ρόλος σας είναι κομβικός στη δημιουργία μιας ζεστής, επαγγελματικής και αξέχαστης εμπειρίας φιλοξενίας.Με άριστες επικοινωνιακές δεξιότητες, οργανωτικότητα και πάθος για την εξυπηρέτηση, θα διασφαλίζετε ότι κάθε επισκέπτης νιώθει ευπρόσδεκτος και υποστηριζόμενος καθ’ όλη τη διάρκεια της διαμονής του.&nbsp;Ζωή στο ΞενοδοχείοΗ υποδοχή είναι η καρδιά του ξενοδοχείου. Κάθε ημέρα είναι διαφορετική — αφίξεις, αναχωρήσεις, αιτήματα, λύσεις και συνεργασία με όλα τα τμήματα. Σε αυτό το δυναμικό περιβάλλον, η ψυχραιμία, η ευελιξία και η προσοχή στη λεπτομέρεια κάνουν τη διαφορά.Ως μέλος της ομάδας μας, θα εργάζεστε σε ένα φιλικό και υποστηρικτικό περιβάλλον, όπου η ομαδικότητα και η άριστη εξυπηρέτηση επισκεπτών αποτελούν κοινό στόχο.&nbsp;Τι θα κάνετε<ul><li>Διαχειρίζεστε τις αφίξεις και αναχωρήσεις επισκεπτών, εξασφαλίζοντας ομαλή και ευχάριστη εμπειρία</li><li>Διαχειρίζεστε κρατήσεις, τροποποιήσεις και ακυρώσεις μέσω του συστήματος κρατήσεων</li><li>Παρέχετε άριστη εξυπηρέτηση πελατών, απαντώντας σε ερωτήματα και επιλύοντας παράπονα</li><li>Συντονίζεστε με τα υπόλοιπα τμήματα για την κάλυψη αναγκών και αιτημάτων επισκεπτών</li><li>Διαχειρίζεστε χρεώσεις, πληρωμές και συναλλαγές με μετρητά ή κάρτες</li><li>Παρέχετε πληροφορίες σχετικά με τις παροχές του ξενοδοχείου, τοπικά αξιοθέατα και μετακινήσεις</li><li>Τηρείτε ακριβή αρχεία επισκεπτών, συναλλαγών και ειδικών αιτημάτων</li><li>Διασφαλίζετε ότι ο χώρος της υποδοχής παραμένει καθαρός, οργανωμένος και φιλόξενος</li></ul>&nbsp;Αυτό που σας κάνει ξεχωριστούςΠιστεύουμε ότι ένας εξαιρετικός receptionist συνδυάζει επαγγελματισμό με αυθεντική φιλοξενία. Είναι οργανωτικός, επικοινωνιακός και πάντα έτοιμος να προσφέρει λύσεις με χαμόγελο.&nbsp;Αναζητούμε άτομα που:<ul><li>Διαθέτουν προηγούμενη εμπειρία σε θέση υποδοχής ή front office (επιθυμητή, ιδανικά στον ξενοδοχειακό κλάδο)</li><li>Έχουν άριστη προφορική και γραπτή επικοινωνία στα Ελληνικά και Αγγλικά</li><li>Διαθέτουν ισχυρές οργανωτικές δεξιότητες και προσοχή στη λεπτομέρεια</li><li>Έχουν γνώση ξενοδοχειακών συστημάτων όπως Protel ή αντίστοιχα (επιθυμητή)</li><li>Μπορούν να εργάζονται αποτελεσματικά σε περιβάλλον με γρήγορους ρυθμούς</li><li>Διακρίνονται για τη φιλική, επαγγελματική στάση και τον προσανατολισμό στην ικανοποίηση επισκεπτών</li><li>Έχουν ευελιξία ωραρίου (βάρδιες, Σαββατοκύριακα, αργίες)</li></ul>&nbsp;Τι προσφέρουμε<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες επαγγελματικής εξέλιξης και εκπαίδευσης</li><li>Υποστηρικτικό, συμπεριληπτικό και συνεργατικό εργασιακό περιβάλλον</li><li>Διαμονή (μόνο για θέσεις σε resorts) και διατροφή</li></ul>&nbsp;

Receptionist

We are looking for a dedicated and service-oriented Guest Assistant (Receptionist) to join our Front Office team at Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management Team, the Guest Assistant will play a vital role in delivering the exceptional, personalized service that Amanzoe is known for. This position is ideal for someone who is energetic, proactive, and passionate about hospitality.Responsibilities<ul><li>Deliver a warm and seamless welcome and departure experience to all guests.</li><li>Support daily Front Office operations including check-in/out, guest communication, and concierge services.</li><li>Handle guest inquiries and requests with efficiency, discretion, and care.</li><li>Maintain guest profiles and history to ensure a tailored experience.</li><li>Collaborate with other departments to ensure smooth service and guest satisfaction.</li><li>Anticipate guest needs and proactively offer thoughtful solutions or assistance.</li><li>Promote in-house services and activities to enhance guest experiences.</li><li>Ensure workspaces and guest-facing areas are kept clean, organized, and professional.</li><li>Uphold Amanzoe’s service standards and brand values in all guest interactions.</li></ul>Requirements<ul><li>A minimum of 2 years’ experience in Front Office or in a Guest Assistant role, ideally in a 5-star luxury resort or hotel.</li><li>Degree or diploma in Hospitality Management from a certified institution.</li><li>Proficiency in Opera PMS or Fidelio is essential, as well as MS Office.</li><li>Excellent verbal and written communication in Greek and English.</li><li>Knowledge of an additional language (e.g. French, Italian, Spanish, or others) is highly desirable.</li><li>Strong interpersonal skills with a positive and engaging personality.</li><li>High attention to detail, with the ability to multitask and work under pressure.</li><li>Legal right to live and work in Greece is required.</li></ul>Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritize and support your career journey, making you feel valued, included and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water)</li><li>Access to our Training Platforms: Typsy and eCornell</li><li>Discount on F&amp;B Outlets</li><li>Discount on Aman Retail</li><li>Meal and coffee breaks while on duty</li><li>Uniform and colleague transportation</li><li>Access to the Amanzoe Elite Program (local discounts)</li><li>Participation in annual Staff Party and Family Day</li><li>Complimentary wellness activities including yoga, tennis, and gym classes</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey.

Guest Assistant Receptionist – Amanzoe

As a Front Office Agent you will welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure their satisfaction.Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Greet and welcome guests as soon as they arrive at the hotel</li><li>Use of Front Desk systems (PMS, WebHotelier, Booking Channels)</li><li>Register and check guests in</li><li>Escort the guests to their rooms</li><li>Answer and direct incoming calls</li><li>Verify guests’ payment method</li><li>Compute all guest billings, accurately post charges to guest rooms and house accounts</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Complete and maintain any incident reports, daily activity reports or other reports requested by management</li><li>Close guests accounts and check guests out</li><li>Maintain a neat and orderly Front Desk and Reception area</li><li>Keep inventory of Front Office supplies stock</li><li>Perform other clerical Receptionist duties such as filing, photocopying, etc</li></ul>What we are looking for<ul><li>Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment</li><li>Excellent command of the English language</li><li>Knowledge of any additional language will be considered as an asset</li><li>Experience in Hotel Program (PMS)</li><li>Computer literacy (Outlook, Excel, Word etc)</li><li>Solid written and verbal communication skills</li><li>Excellent interpersonal skills</li><li>Teamwork spirit and customer service attitude</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double occupancy accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Front Office Agent

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας MAGMA RESORT 5*&nbsp;στη Σαντορίνη:Front office agent / Υπάλληλο υποδοχής Α΄Απαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Πολύ καλή γνώση αγγλικών και τουλάχιστον μιας δεύτερης ξένης γλώσσας (γερμανικά, γαλλικά)</li><li>Πολύ καλή γνώση υπολογιστών (MS Office, email, internet)</li><li>Πτυχίο Σχολής Τουριστικών Επαγγελμάτων θα θεωρηθεί επιπλέον προσόν</li><li>Ευχάριστη προσωπικότητα και ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Άριστες δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας</li><li>Ικανότητα στη διαχείριση αιτημάτων και παραπόνων</li><li>Εστίαση στην ικανοποίηση των πελατών και στην παροχή υπηρεσιών υψηλής ποιότητας</li><li>Επαγγελματική συμπεριφορά και εμφάνιση</li></ul>Καθήκοντα και αρμοδιότητες:<ul><li>Καλωσορίζει τους πελάτες και τους ενημερώνει για τις παροχές και τις εγκαταστάσεις του ξενοδοχείου</li><li>Διεκπεραιώνει αποτελεσματικά τις αφίξεις και τις αναχωρήσεις των πελατών</li><li>Ενημερώνει τους πελάτες για τα σημεία ενδιαφέροντος της περιοχής</li><li>Απαντά σε αιτήματα πελατών</li><li>Επικοινωνεί με όλα τα τμήματα για την διεκπεραίωση απαιτούμενων εργασιών και αιτημάτων των πελατών</li><li>Συνεργάζεται στενά με το τμήμα οροφοκομίας και το τμήμα συντηρήσεων</li></ul>Προσφέρονται:<ul><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Διαμονή (εάν απαιτείται) και γεύματα</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li></ul>Οι ενδιαφερόμενοι καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

FRONT OFFICE AGENT - Magma Resort 5* by HYATT

As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.&nbsp;Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay&nbsp;</li><li>Use of Front Desk systems (PMS, WebHotelier, Booking Channels)&nbsp;</li><li>Answer incoming calls&nbsp;</li><li>Escorting guests to their rooms when needed&nbsp;</li><li>Verify guests’ payment method&nbsp;</li><li>Compute all guest billings, accurately post charges to guest rooms and house accounts&nbsp;</li><li>Provide basic and accurate information in-person and via phone/email&nbsp;</li><li>Complete and maintain any incident reports, daily activity reports or other reports requested by management&nbsp;</li><li>Close guests accounts and check guests out&nbsp;</li><li>Maintain a neat and orderly Front Desk and Reception area&nbsp;</li><li>Process invoices&nbsp;</li><li>Respond to guest complaints, requests and emergencies&nbsp;</li><li>Reconcile all accounts in a timely manner&nbsp;</li><li>Schedule guest wake-up calls and reservations for the following day&nbsp;</li><li>Balance the cash drawer and log receipts&nbsp;</li><li>Investigate and resolve out-of-balance accounts&nbsp;</li><li>Keep accurate financial records&nbsp;</li></ul>What we are looking for<ul><li>Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment&nbsp;</li><li>Excellent command of the English language&nbsp;</li><li>Knowledge of any additional language will be considered as an asset&nbsp;</li><li>Computer literacy (Outlook, Excel, Word etc)&nbsp;</li><li>An eye for detail&nbsp;</li><li>Good problem-solving skills&nbsp;</li><li>Solid written and verbal communication skills&nbsp;</li><li>Ability to be resourceful and proactive when issues arise&nbsp;</li><li>Excellent interpersonal skills&nbsp;</li><li>Teamwork spirit and customer service attitude&nbsp;</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double occupancy accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Night Auditor

Η UNISON Human Resources A.E., εταιρεία Εύρεσης και Διαχείρισης Ανθρώπινου Δυναμικού,&nbsp; ζητά για λογαριασμό Ξενοδοχείου 5 αστέρων:&nbsp;&nbsp;&nbsp;Receptionist&nbsp;Περιοχή: Αθήνα&nbsp;(Κωδικός Θέσης: REC-24)&nbsp;&nbsp;&nbsp;Βασικές αρμοδιότητες:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση λειτουργικών εργασιών υποδοχής- Διενέργεια check-in/check-out·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Υποδοχή και εξυπηρέτηση πελατών·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Τηλεφωνική επικοινωνία και εξυπηρέτηση·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση τηλεφωνικών και ηλεκτρονικών κρατήσεων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση παραπόνων&nbsp;&nbsp;Προφίλ υποψηφίων:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Απόφοιτος σχολής Τουριστικών επιχειρήσεων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Απαραίτητη προϋπηρεσία 2-4 έτη σε ανάλογη θέση&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άριστη γνώση Αγγλικής γλώσσας·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επιθυμητή γνώση 2ης ξένης γλώσσας·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άριστη γνώση ξενοδοχειακού&nbsp;προγράμματος&nbsp;Protel&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άριστη γνώση Η/Υ (MS Office)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ευελιξία σε βάρδιες (πρωινή, απογευματινή, βραδινή)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Βιβλιάριο Υγείας Ξενοδοχοϋπαλλήλων ή Πιστοποιητικό Υγείας·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επαγγελματική εμφάνιση και συμπεριφορά·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επικοινωνιακές δεξιότητες και&nbsp; διάθεση εξυπηρέτησης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Οργάνωση και Υπευθυνότητα·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχείριση πολλαπλών καθηκόντων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Αντοχή υπό πίεση·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ομαδικό πνεύμα εργασίας&nbsp;&nbsp;Προσφέρονται:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ανταγωνιστικό πακέτο αποδοχών·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άμεση πρόσληψη·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαρκής Εκπαίδευση και προοπτικές εξέλιξης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ευχάριστο περιβάλλον εργασίας

RECEPTIONIST

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;&nbsp;As a Front Office Trainee, you will...·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Welcome guests warmly and professionally upon their arrival·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote our services and the facilities of our affiliated properties·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in addressing guests' needs, inquiries, and requests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop skills in verifying figures, entries, and documents for accuracy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the process of recording, storing, accessing, and analyzing information using computerized systems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in the execution of check-in and check-out procedures in compliance with Andronis’ arrival and departure standardsEntry Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Currently enrolled as a student in hospitality, tourism, or a related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in the English language, both spoken and written. Knowledge of additional languages is considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong teamwork and communication skills, with a passion for engaging with guests and colleagues from diverse backgrounds·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent organizational skills and a proactive approach to upselling·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced proficiency in Microsoft Office (Word, Excel)We offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

Trainee Front Office Agent

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Front Office Agent you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greet guests courteously upon arrival·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote in house and sister properties’ services and facilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle guest needs, inquiries and requests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check figures, postings, and documents for accuracy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Record, store, access, and/or analyze computerized financial information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that all pertinent information is recorded on registration card, reports daily activity on log book·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct check-in and check-out procedures based on Andronis Arrival and Departure standardsEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a 4 or 5 stars boutique hotel environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language, both spoken and written·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Additional language knowledge would be consider an extra asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a team player and a great communicator with guests from all over the world, colleagues and managers in all departments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Upselling and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Front office software, like Opera, Fidelio &amp; ProtelWe offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

Front Office Agent (Santorini & Paros)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel &nbsp;</li></ul>What We Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Night Auditor | One&Only Aesthesis, Athens (19066)

We are seeking a dedicated and experienced Villa Host / Hostess (Butler) who embodies Aman’s philosophy of personalized and intuitive service to join Amanzoe, in the Peloponnese, Greece. Reporting to the Villa Manager, the Villa Host plays a pivotal role in overseeing all aspects of villa operations, ensuring a seamless and refined experience for Villa Owners and guests. This position requires a hands-on approach, exceptional attention to detail, and a commitment to delivering Aman’s renowned hospitality through thoughtful, anticipatory and highly personalized service.Responsibilities<ul><li>Oversee the daily operations of private villas, ensuring smooth, efficient and discreet service delivery.</li><li>Provide exceptional personalized service, anticipating guest needs and ensuring they are met promptly and professionally.</li><li>Manage the preparation and upkeep of villas to Aman standards, ensuring comfort, cleanliness and readiness at all times.</li><li>Coordinate with internal departments to ensure seamless communication and service execution.</li><li>Support Villa Owners and guests throughout their stay, ensuring an elevated and tailored experience.</li><li>Assist with Food and Beverage service within villas, ensuring high-quality and attentive delivery.</li><li>Maintain accurate guest preferences and history to support personalized experiences.</li><li>Address guest concerns with tact, efficiency and professionalism.</li><li>Ensure adherence to safety and operational policies.</li></ul>Requirements<ul><li>Strong guest relations experience, particularly with high-profile clientele or villa owners, is essential.</li><li>Solid operational background across both Food and Beverage and Rooms Division.</li><li>Previous experience in butler services is an advantage.</li><li>Fluency in English is essential; additional languages such as French, Italian or Spanish are desirable.</li><li>Strong organizational, time management and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>A meticulous, detail-oriented and service-driven mindset aligned with Aman’s values.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Colleague events including Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Villa Host

As a Front Office Agent at Miraggio Thermal Spa Resort you play a vital role in providing exceptional guest experiences. You are the first point of contact for our guests and are responsible for creating a warm, welcoming, and efficient environment in the hotel's front office. Your primary goal is to ensure a seamless check-in and check-out process while delivering outstanding guest experience.Key Responsibilities:<ul><li>Guest Check-In and Check-Out:&nbsp;Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.</li><li>Reservation Management:&nbsp;Verify and confirm guest reservations accurately.</li><li>Payment Processing:&nbsp;Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.</li><li>Information and Assistance:&nbsp;Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.</li><li>Telephone and Email Communication:&nbsp;Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.</li><li>Problem Resolution:&nbsp;Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.</li><li>Safety and Security:&nbsp;Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures.</li><li>Administrative Duties:&nbsp;Complete administrative tasks, such as filing, record-keeping, and updating guest information.</li><li>Collaboration:&nbsp;Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Front office Agent

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.Key Responsibilities:<ul><li>Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.</li><li>Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.</li><li>Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.</li><li>Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.</li><li>Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.</li><li>Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.</li><li>Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.</li><li>Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.</li><li>Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).</li><li>2-3 years minimum experience in a similar position , leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Strong communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

Front office Supervisor

Numo Mykonos is a boutique retreat in Kalafatis, where quiet luxury meets nostalgic chic vibes. Rediscover the carefree spirit of barefoot living, all wrapped in the luxury that NUMO Hotels is famous for. Experience the brand’s signature tranquility infused with the lively, vibrant essence of Mykonos.Key Responsibilities<ul><li>Welcome and greet night guests providing a friendly, efficient and courteous service</li><li>Manage all the necessary procedures during arrival and departure</li><li>Handle telephone calls, emails or personal client’s requests</li><li>Provide information to guests in regards of facilities, events and services</li><li>Working closely with all departments and ensure guests satisfaction at all times</li><li>Keep a high level of personal grooming standards and appearance</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality/Tourism</li><li>Excellent knowledge of Opera PMS</li><li>At least 2 years of professional experience in a similar position in 5 * hotels</li><li>Very good knowledge of English language</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

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front office receptionist

Atrium Hotels & Resorts

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