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Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Reservation Agent - Evening Shift

Role: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;GROUP LEARNING &amp; DEVELOPMENT SUPERVISORRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HHC/HRLD&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Athens (based)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Company:&nbsp; &nbsp; &nbsp; &nbsp; H&nbsp;HOTELS COLLECTIONAbout us:At H Hotels Collection, we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:Excellence in Hospitality | People First CultureOur Group, a leading and continuously evolving presence in the luxury hospitality sector, is seeking a Group Learning &amp; Development Supervisor. The role’s primary focus is the development, organization, and standardization of all Human Resources policies and procedures across the Group. This position is pivotal to the structural development of the HR Division, as well as to the shaping of the Group’s corporate culture, learning strategy, and people development framework. Believing firmly that our people are our most important competitive advantage, we are looking for an L&amp;D professional who will contribute to the growth, empowerment, and consistency of our hospitality experience. The role may be based in Athens, with periodic travel to Rhodes.Key Responsibilities<ul><li>Drafting, developing, and establishing all Human Resources development policies, including training, performance evaluation, career development, onboarding, and operational SOPs, aligned with international hospitality standards and the Group’s strategic direction.</li><li>&nbsp;Designing and implementing a comprehensive performance evaluation system and supporting its adoption across the Group.</li><li>Conducting training needs analyses and designing the annual training plan based on departmental and unit-specific requirements.</li><li>Monitoring the implementation of training programs and evaluating their effectiveness through KPIs, assessment tools, and reporting.</li><li>Collaborating with external training providers and HR tool vendors.</li><li>&nbsp;Supporting onboarding processes.</li><li>&nbsp;Supporting the entire employee journey, from onboarding and induction to talent development initiatives and succession planning.</li><li>Ensuring consistency, quality, and professionalism across all Group training activities.</li></ul>Qualifications<ul><li>&nbsp;Degree in Human Resources, Business Administration, Adult Education, or a related field.</li><li>Experience working in organizations that utilize modern HR systems (HRIS), digital performance management tools and advanced HR policies (experience in a similar role is considered an asset).</li><li>Proven ability in drafting HR policies, procedures, and training materials.</li><li>Knowledge of performance evaluation tools and professional development methodologies.</li><li>&nbsp;Excellent command of Greek and English.</li><li>&nbsp;Ability to communicate effectively with different levels of management and strong teamwork orientation.</li><li>Strong organizational skills, analytical thinking, and attention to detail.</li></ul>What We Offer<ul><li>Competitive compensation package, aligned with experience and qualifications.</li><li>&nbsp;Flexible work location (Athens-based role) with periodic travel opportunities to the Group’s properties in Rhodes.</li><li>Clear career progression pathway within a growing hospitality group.</li><li>&nbsp;Continuous professional development, including participation in training, conferences, and L&amp;D certification programs.</li><li>Supportive, modern, and structured working environment.</li><li>Opportunity to shape and influence the entire HR framework of a leading hospitality group.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.H Hotels Collection - Unique hotels in Rhodes

GROUP LEARNING & DEVELOPMENT SUPERVISOR

We see every recruit as a next important building block for our company and search for well-rounded professionals with diverse backgrounds and an insatiable appetite for knowledge. Subsequently, we passionately invest in their skill-set development by: (1) providing a comprehensive product education orientation (2) setting performance related targets that impact their end of year salary increase, reinforcing at the same time meritocracy, (3) supporting an open space culture to nurture knowledge sharing.As a Senior Account Manager in the Travel Industry you will:&nbsp;<ul><li>Cultivate and nurture deep partnerships with our clients, ensuring advertising goals align with their specific business objectives</li><li>Address client concerns and navigate the unique volatility of the travel industry (e.g., seasonality or global shifts), providing proactive solutions to maintain satisfaction &amp; trust</li><li>Work closely with internal teams &amp; departments to develop integrated advertising strategies</li><li>Proactively identify opportunities for upselling and cross-selling, aligning client needs with value-added solutions</li><li>Lead pitches to prospective travel clients, showcasing a deep understanding of market trends</li><li>Deliver regular, data-rich updates to clients that translate metrics into clear insights around the effectiveness of advertising strategies</li></ul>Job requirementsWhat you will bring:<ul><li>6+ years of experience in Advertising, with a strong background in the Travel &amp; Hospitality industry</li><li>Deep understanding of Performance Marketing channels, the full digital ecosystem, and how it applies to the Travel industry</li><li>Ability to communicate effectivcely with business owners and CMOs, translating data into clear, strategic narratives</li><li>A proven track record of managing high-value client relationships with a focus on trust, retention, and growth</li><li>Strong written and verbal communication skills for effective client interaction and team collaboration</li><li>Experience at managing multiple projects and priorities simultaneously</li></ul>Benefits<ul><li>Competitive salary</li><li>Hybrid working model</li><li>Private Medical and Life Insurance</li><li>Inspiring and challenging projects</li><li>Growth opportunities</li><li>Extensive education</li><li>Central offices</li><li>Bonus opportunities</li></ul>

Job Ads Hospitality Stewarding Manager Greece

reservation agent - evening shift

Sani / Ikos Group

group learning & development supervisor

H Hotels Collection

senior account manager of travel

Relevance Digital Agency

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