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Seasonal

FullTime

OnSite

Job Responsibilities:<ul><li>Check in guest in an efficient and friendly manner, using guest name whenever possible.</li><li>Assures that guest is assigned type of room requested and the correct rate is charged.</li><li>Arrange for luggage to be delivered to guest room</li><li>Issues correct keys to the guest.</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.</li><li>Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li>Accept reservations, changes, and cancellations on behalf of Reservations when required.</li><li>Ability to answer guest calls and handle them appropriately.</li><li>Check out guest at end of stay.</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.</li><li>Settle bill accurately through credit card or cash transaction.</li><li>Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.</li><li>Reconcile all transactions at the close of each shift.</li></ul>Job Requirements:<ul><li>Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.</li><li>Fluency in English &amp; Greek is required.</li><li>The knowledge of a second language will be considered as an asset (Especially if Mandarin).</li><li>Strong communication and interpersonal skills.</li><li>Excellent personal presentation.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Teamwork spirit.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>

RECEPTIONIST / NIGHT RECEPTIONIST

If you live in Greece have the right to work, speak both German and English, then keep reading! ABOUT OUR OFFER<ul><li>Seasonal or permanent contracts available with optional winter work opportunities. &nbsp;</li><li>A job at TUI offers more than your basic salary which already starts at 17,150€ gross/year.</li><li>Meals and non-alcoholic beverages during hotel opening times are included, as well as uniform. &nbsp;</li><li>If you do not live near one of our hotels but are flexible to move within your country of residence, accommodation can be provided. &nbsp;</li><li>Access to free language lessons &amp; the TUI Learning Hub to help you level-up and grow your career. &nbsp;</li><li>Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.</li></ul>ABOUT THE JOB<ul><li>You will deliver a wide range of fun daytime and sport activities, while constantly interacting with our guests of all ages and nationalities. &nbsp;</li><li>You also co-ordinate and deliver the evening programme &amp; events for our main highlights of the week. You put the guest at the heart of everything you do by consistently engaging in guest interaction</li><li>You deliver the highest quality service and guest experience in line with the TUI standards.</li><li>You will help plan and run our main events during the day and evening. Your goal is to create a fun and special atmosphere that guests will always remember.</li></ul>ABOUT YOU<ul><li>You are a sociable individual with excellent people skills and the personality &amp; confidence to work independently and as part of a small international team.</li><li>A careful and detail-focused individual with the ability to plan, deliver, and evaluate international activities and events, always keeping guest needs in mind.</li><li>Additional skills such as singing, dancing, are appreciated but not essential.</li><li>You feel comfortable to communicate and host the Daytime &amp; Evening events well in English – other languages are advantageous but not mandatory.</li><li>Comfortable working in small teams to create unforgettable holiday experience to all our guests.</li><li>Finally … you will be proud to wear and represent our ‘TUI Smile’ at all times. &nbsp;</li></ul>

Job Ads Customer Service Representative Heraklion, Tourism / Hotels

receptionist / night receptionist

Trésor Hospitality

event & activities host | german speaking | local residents

TUI Careers

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