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Customer Service Representative to manage customer accounts and provide excellent support throughout the order and communication process. The ideal candidate must have strong English language skills, solid knowledge of Excel, and excellent written and verbal communication abilities. Additional knowledge of ERP systems will be evaluated. &nbsp;Key Responsibility AreasHandle communication with export customers via email and phoneProcess and follow up on customer orders and inquiriesMaintain accurate customer records and reportsCoordinate with internal departments to ensure timely order fulfillmentProvide professional and efficient customer supportPrepare and update sales and shipment documentationBuild and maintain positive customer relationshipsAchieving assigned quarterly sales goalsCommunicate new products and innovation Reporting sales progress, maintaining sales records on daily, weekly, and monthly basis, to include sales call reports, weekly preview reports, expense reports, and other reports as directed by the managementSet yourself apartYou possess the following qualifications, background and abilities:<ul><li>College business or related field degree</li><li>Professional inside sales or/and customer service experience strongly preferred</li><li>Positive, enthusiastic and energetic</li><li>Strong negotiation skills and written and verbal communication skills</li><li>Conflict resolution and problem solving skills</li><li>Ability to thrive in a team environment required</li><li>Fluent in English</li></ul>

Customer Service Assistant

A curious learner and visionary leader, with your finger on the pulse of the latest technology solutions. You feel comfortable and have a keen interest in everything industrial, and you are passionate about manufacturing and digital engineering. You’re not afraid to think outside the box, and you’ve guided clients through their digital transformations. There’s a depth and breadth to your knowledge of digital products, industrial concepts and implementation options — and you’re generous about sharing that wisdom with colleagues. Communication and people skills? Yours are a cut above, which is why you’re so good at building and managing a team-centric environment. And when it comes to problem-solving, your creative and analytical abilities shift into high gear.What will you do?<ul><li>You will work closely with our clients in innovative projects to help them transform, grow and adapt in an increasingly digital world. Specifically, you will be part of the teams that will develop a series of tools and implement Data Analysis and Statistical methodologies to provide actionable insights into operational performance.</li><li>Generate tables, figures and dashboards for presentation and interpretation of results in accordance with project requirements</li><li>Analyze large datasets to derive meaningful insights that can be translated into actionable recommendations to the client.</li><li>Validate data analysis results with team members to ensure high quality deliverables, define &amp; calculate a series of performance KPIs based on client data.</li><li>Offer technical expertise to clients during the implementation and maintenance of solutions. Diagnose and resolve any issues promptly, in order to ensure seamless functionality.</li><li>Engage customers/stakeholders during the entire development lifecycle.</li></ul>QualificationHere’s what you need to be successful<ul><li>MSc in Computer Science, Statistics, Mechanical, Electrical, Electronic, Chemical, Industrial or Production Engineering</li><li>Experience (up to 2 years) working in digital transformation programs and implementation of the technology solutions in information systems’ environments. Hands on experience on data management and analytics tools will be considered a plus.</li><li>Knowledge of basic programming skills (Python, SQL, Pyspark) paired with a strong analytical and problem-solving mindset.</li><li>Fluency in Greek and English (verbal and written)</li></ul>Bonus points if:<ul><li>Working experience in one or more of the following domains: Energy, Utilities, Oil&amp;Gas, Industrial, Consumer Goods, Logistics and Transportation, Manufacturing and Industrial Automation, Pharmaceutical.</li><li>Experience with Cloud Technologies (MS Azure, GCP, AWS)</li><li>Experience in analytical manipulation and interpretation of large databases</li><li>Ability to work as a team player in a multinational project team</li><li>Understanding of OT technologies and ability to interpret and analyze data effectively</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Industry X Analyst

As part of Accenture Data &amp; AI practice, specialized in AI (our general term for deep learning, NLP, computer vision, chatbots, VA and robotics), you will be responsible for building and deploying new AI solutions for Accenture’s clients to improve various business outcomes and drive innovation. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will also be part of a growing network of technology experts who are highly collaborative taking on today’s biggest, most complex business challenges.As an AI Foundational Model Specialist, you will:<ul><li>Develop, test and deploy Generative &amp; Agentic AI applications, including agent-based workflows.</li><li>Implement Retrieval-Augmented Generation (RAG) pipelines, agentic workflows, drive prompting strategies (e.g., few-shot, chain-of-thought), fine-tuning and interact with both open-source &amp; general-purpose AI systems.</li><li>Collaborate with other AI engineers and software developers to deploy AI models into cloud environments (AWS, GCP, Azure).</li><li>Work with Data &amp; AI Architects to create solid architecture of AI products.</li><li>Optimize AI application for performance and accuracy.</li><li>Coach and mentor Junior AI engineers to develop multiple components of the AI applications.</li></ul>QualificationWHO WE´RE LOOKING FOR?<ul><li>B. Sc. and MSc. or PhD in Computer Science, Engineering, or related fields</li><li>Minimum 2 years of hands-on programming experience in the field of AI, NLP, Machine Learning, Deep Learning, and related disciplines</li><li>Demonstrated proficiency in multiple programming languages such as Python, Java, or C++</li><li>Experience working with Generative AI, Transformers, Deep Learning, Large Language Models (LLMs) as GPT, Bard or LLaMA, Image generative AI systems as DALL-E, Stable Diffusion or MidJourney</li><li>Experience with core Deep Learning &amp; Generative AI principles, including fine-tuning, prompt-engineering, interacting with both open-source &amp; general-purpose AI systems. Familiarization with computing infrastructure (i.e. GPU systems for training optimization) will be considered a plus</li><li>Knowledge of architecting/operating solutions built on the core technologies underlying LLMs and Generative AI applications (open-source, Azure Open AI, Amazon BedRock…)</li><li>Experience working with RESTful API and general microservice-oriented architectures.</li><li>Demonstrated commitment to learn about AI and continuously stay up-to-date on technology trends, through your own initiatives, online courses, competitions, or side projects</li></ul>PREFERRED QUALIFICATIONS<ul><li>Ability to think creatively to solve real world business problems</li><li>Ability to work in a global collaborative team environment</li><li>Familiarity with relational and NoSQL databases&nbsp;</li><li>Familiarity with cloud services related to AI/ML</li><li>Experience leading a team of Data/AI engineers in real-world environments and integrating AI/ML and other services into large-scale production applications</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive benefits, including a fair and balanced parental leave policy.</li><li>At Accenture, we believe in bringing the best to our clients through continuous learning &amp; improvement – from basic skills to industry-specific content – available to all our people.</li><li>Career coaching and mentorship to help you manage your career and develop professionally.</li><li>Performance Achievement – our performance management process that focuses on your strengths, progress and career possibilities.</li><li>Fantastic opportunities to develop your career across a variety of clients.</li><li>Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.</li></ul>

AI Foundation Model Specialist

AI Foundation Model Specialist (Athens)

ROLE OVERVIEW<ul><li>Part of our Galley team on our Ocean vessels, the Chef de Partie Sushi supervises and manages the assigned Galley Team for all sushi and Asian food preparation in the World Café, ensuring the smooth operation, presentation and delivery, over the course of service, and that the quality standards &amp; procedures are in line with Company Procedures and STAR Service Standards.</li><li>The Chef de Partie Sushi reports to Sous Chef and Executive Chef.</li></ul>&nbsp;YOUR RESPONSIBILITIES<ul><li>Daily preparation work in the assigned area including filleting fish and preparing sushi to fill the sushi case and Guest orders; maintain proper rotations of products in all chillers to minimize wastage.</li><li>Assist with menu planning &amp; development including creativity &amp; experimentation with new trends, menu ideas &amp; sushi recipes, ensuring compliance with weight &amp; measurement requirements and all</li><li>Public Health Policies.</li><li>Prepare food samples whenever the Executive Chef deem necessary (show plates, tastings, recipe trials, etc.); relieve cooks and help in various areas of the kitchen, as required.</li><li>Oversee the entire Service Line at assigned section during meals hours, ensuring that the food served is in line with Viking STAR Service Standards.</li><li>Prepare requisitions for the daily food production, counterchecking merchandise in Galley Stores to avoid overstocking/wastage of items; countercheck daily deliveries from the Storeroom to ensure its accuracy; control and monitor working hours of Galley personnel assigned to the relevant section.</li><li>Ensure that all menus, recipes, methods and specifications are adhered to, and spot-check the food quality of the assigned venue to ensure that all food outlets &amp; displays are in line with the quality and cleanliness of all Public Health Policies.</li></ul>&nbsp;WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp;Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li></ul>&nbsp;On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li></ul>&nbsp;Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul>&nbsp;YOUR PROFILE<ul><li>A required minimum of five years sushi experience, including at least two years’ experience as a CDP Sushi or similar position, within a premium brand hospitality environment; extensive European culinary training is an advantage.</li><li>Fluent in English and Japanese - must have excellent English and Japanese communication skills to clearly interpret and orate documents, such as menus and recipes.</li><li>Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player Guest-focused, service-oriented, positive personality, professional appearance.</li><li>Impeccable hygiene standards, as well as an excellent knowledge of all Public Health and Sanitary Policies are required.</li><li>Must be at least twenty-one (21) years old, able to physically handle 70+ lbs. (31KGs) on a daily basis, and work a minimum of eleven hours a day, seven days a week.</li></ul>

JAPAN - Japanese Speaking Chef de Partie Sushi

With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, a 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱™ organization, is always looking for passionate people to join our team.&nbsp;We are looking for a&nbsp;Technical Service &amp; Recall Operations Coordinator&nbsp;at the&nbsp;Technical Department.&nbsp;# YourRole in more detail✅Continuous reporting and communication with the Technical Manager.✅Optimization of communication and technical services provided to Partners and Customers.✅Coordinate and manage Recall Campaigns for Auto &amp; Moto brands, track recall KPIs, and develop action plans to improve completion performance.✅Search for and update customer information to increase recall completion rates.✅Monitor availability and stock levels of recall spare parts.✅Maintain continuous communication with the authorized dealer network and relevant authorities (Ministries, Technical Inspection Centers, insurance companies, etc.).✅Conduct visits and audits at authorized workshops nationwide.✅Ensure dealer compliance with manufacturer standards (Auto &amp; Moto).✅Review warranties and pending warranty claims.✅Manage dealer agreements, including preparation, monitoring, and compliance with corporate standards.✅Manage and monitor CSI (Customer Satisfaction Index) programs.✅Participate in digitalization projects related to dealer assessments and after-sales processes.&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠✅ Degree in Mechanical Engineering (University / Technological Institute / Vocational Institute).✅Previous experience in a similar position within the automotive or motorcycle industry.✅Basic knowledge of modern vehicle technical operations and systems.✅Valid car and/or motorcycle driving license.✅Experience with Customer Relationship Management (CRM) systems, Electronic Parts Catalogs (EPC), and Enterprise Resource Planning (ERP) systems will be considered an additional asset.✅Availability for regular business travel.✅Excellent command of the English language, both written and spoken.✅Very good computer skills, including MS Office.✅Completed military obligations (applicable to male candidates).✅Strong communication and organizational skills, with attention to detail and the ability to effectively manage multiple tasks.✅Experience in Complaint Management and Customer Service.✅Dynamic personality with excellent organizational, communication, and presentation skills.✅Strong organizational abilities with emphasis on detail and multitasking.✅Ability to take initiative and make decisions that contribute to positive outcomes.✅Strong problem-solving skills with a results-oriented mindset.&nbsp;&nbsp;Saracakis Group of Companies BenefitsOn top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor, and indoor parking💻 Cutting-edge IT equipment, mobile, and data plan📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🌱 Employee or Group product &amp; services referral bonuses, regular well-being, ESG, and volunteering activities.🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.💰 Discounts on our company’s products.🏃‍♀️ A variety of company activities and family perks.

Technical Service & Recall Operations Coordinator

As a .NET Software Engineer, you will be part of a hybrid agile team, working on a variety of gaming and entertainment-related digital platforms. You’ll be involved in the design, development, and evolution of scalable software systems that power real-time applications used by millions of users across the globe.Key Responsibilities: The developer will be involved in the full development cycle within Agile teams, contributing from technical design to implementation, ensuring performance, scalability, and excellent user experience across international markets.Key Responsibilities:<ul><li>Design and implement robust, scalable backend services, delivering features from concept to production with a strong focus on performance and reliability.</li><li>Translate complex functional requirements into clean, maintainable systems using C#, ASP.NET Core, and .NET 8.</li><li>Develop within a high-availability, large-scale infrastructure, handling real-time operations and significant data volumes.</li><li>Work with MS SQL Server, Redis, ElasticSearch, and RabbitMQ to ensure efficient data management and asynchronous communication.</li><li>Collaborate in Agile teams to deliver high-impact solutions, following best practices in coding, testing, and CI/CD.</li><li>Continuously research and adopt new technologies to optimize development processes and system architecture.</li><li>Contribute to a culture of code quality, peer reviews, and technical excellence, challenging assumptions and promoting innovation.</li></ul>WHO WE’RE LOOKING FOR<ul><li>B.Sc. or M.Sc. in Computer Science, Software Engineering, or a related technical field.</li><li>At least 4 years of professional experience in building production-grade software using the Microsoft .NET ecosystem.</li><li>Strong proficiency in C# and hands-on experience with ASP.NET MVC and RESTful Web APIs.</li><li>Solid understanding of core web protocols and concepts such as HTTP, REST, and API design.</li><li>Good grasp of algorithms, data structures, and practical use of design patterns, including familiarity with commonly used architectural approaches.</li><li>Experience working with SQL-based databases and message brokers such as RabbitMQ.</li><li>A mindset focused on clean, maintainable code and software quality, with attention to detail and strong debugging skills.</li><li>Comfortable working in Agile environments, collaborating effectively with peers in cross-functional teams.</li><li>Excellent command of English in both spoken and written form; fluency in Greek is also required.</li><li>A proactive, self-motivated attitude with strong ownership and problem-solving abilities.</li></ul>WHAT´S IN IT FOR YOU?Let’s talk about us:<ul><li>Hybrid working model</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous learning &amp; development experience based on infinity model through Code.Hub’s Code.Learn</li><li>L&amp;D plan for your career improvement</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>Let’s talk about Code.Hub-ers:<ul><li>You are eligible to free LinkedIn trainings</li><li>You are eligible to have free pass to all training Code.Learn activities after 6 months from your induction</li><li>Training &amp; Tech Mentor for your induction.</li><li>Unlimited access to LinkedIn Learning platform (1st semester).</li><li>Sponsoring of a Bachelor and/or Master’s Degree from Athens Tech College.</li><li>Private Health Insurance.</li><li>Performance planning each six months and each two years planning of promotion.</li><li>Free Lunch/Snack every day &amp; Cocktail Fridays @ our offices.</li><li>Referral Bonus.</li></ul>

Software Engineer (.NET)

The Senior Cloud Engineer is a technical leader within the Cloud Engineering organization, responsible for designing, building, and evolving secure, scalable, and highly automated cloud platforms across a multi-cloud environment. This role plays a critical part in defining cloud standards, reference architectures, and engineering best practices that enable product teams to deliver reliable, well architected solutions at scale.The ideal candidate brings deep hands-on cloud engineering expertise, strong Infrastructure as Code and automation skills, and the ability to influence platform direction through technical leadership, mentorship, and architectural contributions.ROLE RESPONSIBILITIESCloud Engineering &amp; Architecture<ul><li>Design, implement, and evolve cloud infrastructure across AWS, Azure, and/or GCP, aligning with enterprise architecture principles and security standards.</li><li>Lead the development and maintenance of Infrastructure as Code using Terraform, OpenTofu, or similar tools, ensuring consistency, scalability, and reusability.</li><li>Own and enhance reusable cloud modules, patterns, and reference architectures used across the organization.</li><li>Partner with architects and senior stakeholders to define secure, resilient, and cost‑efficient cloud designs.</li><li>Review and provide guidance on cloud designs and IaC contributions from other engineers.</li></ul>Platform Automation &amp; Tooling<ul><li>Design and implement end‑to‑end automation for cloud provisioning, configuration, and lifecycle management.</li><li>Lead improvements to CI/CD and IaC automation pipelines using platforms such as Spacelift, GitHub Actions, or equivalent tooling.</li><li>Drive initiatives to improve deployment reliability, reduce configuration drift, and increase platform self‑service.</li><li>Evaluate and introduce new tooling or approaches that improve developer experience and platform maturity.</li></ul>Security, Compliance &amp; Operations<ul><li>Define and enforce cloud guardrails, policies, and controls to ensure secure and compliant platforms.</li><li>Integrate security and compliance requirements into IaC and automation workflows (policy as code).</li><li>Establish and improve observability, monitoring, and alerting for cloud platforms.</li><li>Lead troubleshooting efforts for complex cloud infrastructure issues and perform root cause analysis for incidents.</li><li>Collaborate with security, risk, and compliance teams to support audits, regulatory requirements, and governance initiatives.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Act as a technical mentor for Cloud Engineers, supporting skill development and engineering best practices.</li><li>Collaborate closely with application teams, SRE, security, and architecture to deliver end‑to‑end cloud solutions.</li><li>Drive platform modernization initiatives, identifying opportunities to automate, optimize, standardize, and simplify.</li><li>Contribute to technical documentation, standards, and knowledge sharing to uplift cloud engineering maturity.</li><li>Participate in architectural discussions and influence platform strategy through well‑reasoned technical proposals.</li></ul>BASIC QUALIFICATIONS<ul><li>Bachelor’s Degree in Computer Science, Engineering, IT, or equivalent practical experience.</li><li>5+ years of hands-on cloud or platform engineering experience.</li><li>Strong proficiency in at least one major cloud provider (AWS, Azure, or GCP), with production scale experience.</li><li>Advanced experience with Infrastructure as Code (Terraform strongly preferred).</li><li>Strong automation and scripting skills (Python strongly preferred).</li><li>Deep understanding of cloud networking, identity, security, and cloud native services.</li><li>Experience working in global, cross functional engineering environments.</li><li>Ability to lead technical initiatives and make architectural decisions.</li><li>Technically curious, self driven, and committed to continuous improvement.</li><li>Strong problem solving and analytical mindset, especially for complex cloud systems.</li><li>Comfortable operating with high ownership and autonomy.</li><li>Able to influence technical direction and mentor others through collaboration and clear communication.</li><li>Customer focused mindset with the ability to balance engineering excellence and business outcomes.</li></ul>

Senior Cloud Engineer 4951637

The Youth &amp; Ethnic Segments Manager is a senior leadership role responsible for owning Vodafone’s Youth and Ethnic segments as key growth drivers of the business. The role has full P&amp;L ownership and end-to-end responsibility for the Prepay business (including CU and international segments), as well as go-to-market ownership for postpay, fixed, and TV propositions targeting the youth segment. This position combines segment strategy, commercial ownership, and brand leadership, ensuring strong growth, engagement, and monetization across high-value customer segments.Key Accountabilities• &nbsp; &nbsp;Define and lead the Youth &amp; Ethnic segments strategy, strengthening Vodafone’s positioning with younger and international audiences. • &nbsp; &nbsp;Own and deliver the full Prepay P&amp;L (CU, TAZA and related propositions), driving revenue growth, base expansion and ARPU uplift through optimized pricing and commercial policies. • &nbsp; &nbsp;Lead end-to-end go-to-market for Prepay propositions and drive GTM for youth-focused postpay, fixed and TV products, ensuring consistent execution across all channels. • &nbsp; &nbsp;In partnership with the Vodafone Brand Team, shape brand positioning and communications for youth propositions, driving engagement via campaigns, partnerships and digital channels. • &nbsp; &nbsp;Drive acquisition, engagement, retention and lifecycle performance (recharges and usage), working cross-functionally with Base Growth, Digital, Retail, Finance and Product to improve customer value and profitability.Who you are• &nbsp; &nbsp;8–12+ years of experience in commercial, marketing, or segment management roles • &nbsp; &nbsp;Proven experience managing P&amp;L and delivering growth in competitive markets, with a track record of revenue, base and ARPU uplift. • &nbsp; &nbsp;Strong understanding of prepaid business dynamics and youth segments, including pricing, promotions and lifecycle management levers. • &nbsp; &nbsp;Experience in brand management and customer engagement strategies, building relevance through campaigns, partnerships and digital channels. • &nbsp; &nbsp;Highly analytical and data-driven, with strong leadership and stakeholder management skills and the ability to balance strategy with hands-on execution.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Youth & Ethnic Segments Manager

Room Service order takers represents the first point of contact to in room dining for all guests and are responsible to coordinate all service requirements addressed to room service department, Primarily responsible for guest orders via phone in order to provide guests with a memorable in-room dining experience, Inputs the orders through Micros, coordinates guest amenities, and organizes guest trays pick-ups on completion of meals in a timely manner Key Duties and Responsibilities<ul><li>Has excellent telephone skills; always adheres to the standard of telephone etiquette and&nbsp; uses the guests name whenever possible.</li><li>Ensures the phones are always covered by a trained staff member during breaks and meal periods</li><li>Ensure that the workplace and surrounding area are kept clean and organized.</li><li>Directly involved in the order taking and order placing process while dealing with guest requests and&nbsp; orders, courteously, efficiently and promptly</li><li>Input Guest orders in Micros and issue guest check for each order</li><li>Double checks each order to insure it is correct and complete</li><li>Ensure all special guest requests are very well explained to the kitchen via Micros.</li><li>In case of guests with dietary restrictions inform the Chef and all person concerned accordingly</li><li>Monitor guest orders and ensure that all guest orders are delivered within the quoted time.</li><li>Coordinate with housekeeping for pick-up of guest trays after completion of guest meals &amp;&nbsp; maintain the pick-up log and follow up with service staff for tray pick-ups.</li><li>Coordinate guest amenities with kitchen team and follow up with front desk and</li><li>Housekeeping of any room changes, cancelations, do not disturb rooms.</li><li>Be thoroughly familiar with all F&amp;B outlet menus, ingredients and method of preparation&nbsp; for each dish, wine list, as well as hours of operation for all the outlets</li><li>Be knowledgeable of all services, facilities and products offered by the hotel.</li><li>Accurately take F&amp;B orders by means of Phone, ensure that guest name, room number,&nbsp; time of order and delivery timings are clearly registered.</li><li>Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always</li><li>Display excellent conversation skills and always selling techniques</li><li>Communicate with the kitchen regarding menu questions, the length of wait and product availability</li><li>If the order has not been sent by the expected time, a call must be placed to the guest to apologies and&nbsp; re-evaluate the delivery time.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned by supervisor/Manager</li><li>Flexible to work in other areas when required by the immediate supervisor/IRD Manager</li><li>Is familiar with various forms and communication essential to IRD operations (amenity forms,&nbsp; cakes, flowers etc.), informing all departments involved</li><li>Assist the IRD staff during peak times and help in coordinating and setting up MEP.</li><li>Takes the initiative to complete various tasks and assists colleagues during slow periods (polish silverware, glasses, folding napkins. etc.)</li><li>Maintain guest history (allergies, preferences etc)</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>High school diploma or equivalent preferred.</li><li>Minimum 2 years of relevant experience</li><li>Excellent knowledge of English</li><li>Excellent oral communication skills required.</li><li>Positive interpersonal skills required.</li></ul>&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

In Residence Dining, Order Taker | One&Only Aesthesis, Athens (18959)

The job holder will be responsible for designing Security and Connectivity solutions such as Next Generation Firewall, SASE, SD-WAN, and SD-LAN, aligning them with customers’ requirements. Additionally, they will describe and present these solutions' design and deployment plans. Will work closely with a wide network of partners, manage key accounts and vendors, and propose solutions.• &nbsp; &nbsp;Design and propose state-of-the-art solutions for Security, SASE, SD-WAN, and SD-LAN that best address customer needs. • &nbsp; &nbsp;Perform customer visits, lead the technical discussion, prepare the solution design and technical presentations, in collaboration with other technical teams, and direct feedback from the customer. • &nbsp; &nbsp;Manage and coordinate Vodafone’s sub-contractors to bring the appropriate technical solution on time. • &nbsp; &nbsp;Participation and ownership of Customer’s RFPs. • &nbsp; &nbsp;It is important to keep up with the latest Security and Connectivity technology trends to be able to introduce and train internally about new products or solutions accordingly.Who you are• &nbsp; &nbsp;The candidate for this position must have at least 3 years of relevant experience in business customer engineering, Security, or Connectivity Presales. Additionally, should have a university degree in IT or Telecom and more than one certification on the following Vendors Cisco or Huawei (CCNP level preferred), Fortinet (Professional or higher), Vmware (VMware SD-WAN Foundations), Checkpoint (CCSA or higher), HPE Aruba certifications or any other relevant certification. A Master’s degree will be considered as a plus. • &nbsp; &nbsp;Inspired to effectively communicate in technical and commercial terms and explain the benefits of technology proposals with excellent command of written and spoken Greek and English language. • &nbsp; &nbsp;Proficient in effectively managing large-scale projects utilizing cutting-edge technology. • &nbsp; &nbsp;Passion for continuous learning of new Security and Connectivity technologies and staying up to date with technological trends. • &nbsp; &nbsp;Ability to understand the customer's IT operation model and in collaboration with Security and Connectivity products to propose transformation and security solutions.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Security & Connectivity Presales Engineer

Intellectica is recruiting an experienced and purpose-driven Business Development &amp; Sales Lead on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. With a track record in the Greek market, the organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the successful candidate will report directly to the CEO and will own the commercial strategy across multiple ventures and lead a small, high-impact sales function.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Owning and evolving the commercial strategy across the venture portfolio, including definition of ICPs, target segments, value proposition, pricing &amp; packaging, go-to-market approach and success metrics per venture</li><li>Leading and developing the sales function, including team management, target setting, coaching on messaging, objection handling and closing techniques, while actively stepping in to support or unblock high-value opportunities</li><li>Designing and driving the commercial operating model, translating strategic priorities into actionable sales plans with quarterly objectives, activity KPIs, and a structured cadence (weekly pipeline reviews, monthly performance tracking, and bi-weekly reporting to the CEO)</li><li>Leading end-to-end sales execution and business development activities, including lead generation, prospecting, discovery, demos, proposals, negotiations, and deal closure, with active involvement in key deals</li><li>&nbsp;Managing pipeline governance and CRM infrastructure, ensuring accurate tracking of activities, forecasting, reporting on conversion rates and deal velocity, and maintaining full commercial visibility for leadership</li><li>Building and managing B2B partnerships and corporate client relationships, promoting the organization’s venture portfolio, platforms, and commercial offerings across target audiences</li><li>Driving employer sales for the B2B talent platform, leveraging existing networks and strategic introductions to secure paying clients and validate early commercial traction</li><li>Supporting the commercial scaling of additional ventures (e.g. B2B catering spin-off), by enabling sales execution, coaching, and opening access to strategic corporate accounts</li><li>Collaborating closely with Product teams to provide structured market and customer feedback, supporting product development, pilots, and commercial readiness</li><li>Any other task that may be required from time to time</li></ul>&nbsp;&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>Bachelor’s degree in Business Administration, or a related field</li><li>Proven experience in B2B sales or business development, ideally within SaaS, tech‑enabled platforms, HR tech, talent solutions or startup / venture environments</li><li>Proven experience in a player‑coach or sales leadership role, with responsibility for setting targets, mentoring team members and driving performance</li><li>Demonstrated ability to close deals in consultative, relationship‑driven sales cycles</li><li>Familiarity with CRM systems, pipeline management and sales reporting, with a data‑driven approach to forecasting and performance tracking</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>&nbsp;&nbsp;Core competencies of a successful candidate:<ul><li>Results-driven with a proactive, can-do approach</li><li>Strong leadership skills with demonstrated ability to manage teams and cross-functional projects</li><li>Pipeline &amp; CRM discipline</li><li>Relationship building</li><li>Ownership &amp; accountability</li><li>Strategic thinker with excellent organizational ability</li><li>Emotionally intelligent and adaptable in diverse environments</li><li>Able to represent the organization professionally in external settings</li></ul>

Business Development Lead

Intellectica is recruiting an experienced Mechanical Site Engineer on behalf of its client, a leading engineering &amp; construction group with nationwide operations and a strong footprint in energy, industrial and infrastructure projects. The position is based in Lavrio, Attiki and will report to the Technical Director. The successful candidate will oversee the mechanical scope of works across a multi‑building redevelopment project, ensuring high‑quality execution, technical compliance and seamless coordination with civil, electrical and H&amp;S teams.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Overseeing the mechanical engineering scope of a large‑scale reconstruction and production‑facility project, ensuring safe, timely and technically sound execution across all phases</li></ul>Mechanical Design Review &amp; Technical Alignment<ul><li>Reviewing mechanical designs, equipment layouts, and installation requirements related to fire safety, HVAC, ventilation, hydraulics and industrial‑production systems</li><li>Ensuring full alignment between mechanical studies and civil, structural and electrical designs throughout the project lifecycle</li><li>Identifying design gaps or constructability issues and proposing practical engineering solutions</li></ul>On‑Site Supervision &amp; Quality Assurance<ul><li>Monitoring daily work on site to verify adherence to technical specifications, project timelines and quality standards</li><li>Supervising subcontractors and ensuring proper installation, testing and commissioning of mechanical systems across all buildings under reconstruction</li><li>Conducting inspections, validating method statements, and ensuring compliance with safety protocols and regulatory requirements</li><li>Maintaining accurate records including site logs, inspection reports, material approvals and handover documentation</li></ul>Coordination &amp; Stakeholder Management<ul><li>Collaborating closely with civil engineers, electrical engineers, the Quality Controller, and the Health &amp; Safety team to ensure cohesive project delivery</li><li>Liaising with vendors and suppliers to verify technical compatibility and timely delivery of mechanical materials and equipment</li><li>Supporting resolution of on‑site technical issues by providing clear direction and engineering judgment</li></ul>&nbsp;Project Support &amp; Operational Contribution<ul><li>Assisting the Technical Director in progress monitoring, reporting, planning updates and risk identification</li><li>Contributing to continuous improvement of site processes, documentation and coordination practices</li><li>Any other work that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>BSc in Mechanical Engineering, or a related field</li><li>MSc or MBA will be considered a strong asset; additional technical certifications will be considered a plus</li><li>At least 8 years of experience in construction, industrial or large‑facility projects with strong exposure to mechanical installations</li><li>Solid understanding of fire safety systems, HVAC, ventilation, hydraulics and mechanical design principles</li><li>Demonstrated experience supervising on‑site mechanical works and coordinating effectively with civil, structural and electrical teams</li><li>Proficiency in AutoCAD for reviewing and interpreting technical drawings</li><li>Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), with prior experience in ERP systems considered an advantage</li><li>Familiarity with project‑management tools (e.g., Primavera, MS Project) will be viewed positively</li><li>Excellent documentation, reporting and organizational capabilities</li><li>Valid driver’s license</li><li>Fluent in English and Greek (both written and verbal)</li><li>Flexibility and ability to work across project sites throughout Greece, as required</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong ownership mindset and accountability</li><li>Excellent communication and coordination skills</li><li>Structured, detail‑oriented and safety‑focused</li><li>Ability to resolve issues quickly and effectively</li><li>Team‑oriented with potential to grow into a leadership role</li></ul>

Mechanical Site Engineer

We are currently looking for a Brand Manager based in Greece to join our Vitam team. Vitam is the leading brand of YF category in Greece and the biggest brand of Flora Food Group SEE portfolio.&nbsp;This role is a maternity cover position offered under a fixed‑term contract (12-18 months)&nbsp;As a Brand Manager, working together cross-functionally with Sales, Trade Marketing, supply chain and finance teams, you will leverage and translate the full capability of the Global Flora Food Group organization into a localized marketing plan to drive sustainable growth. Working in a local brand you will have the opportunity to build the strategy and communication from scratch. The position will report to the Marketing Manager of Greece.&nbsp;Your strong motivation and your knowledge within the FMCG or retail landscape will enable you to shape how consumers experience and engage with our products every day. You should have excellent analytics skills and you love looking at the data and coming up with insights and recommendations on how to grow and push the business into the right direction. You are a great communicator in English, able to build relationships with both the internal teams but also our external partners. You are determined to deliver on the commitments you make.&nbsp;We’re looking for someone who thrives in a fast-paced environment, enjoys end‑to‑end ownership, and has the determination to make an impact. A self-starter, able to work autonomously and integrate into the wider team with ease to really start supporting the function from Day 1. &nbsp;&nbsp;More details?&nbsp;&nbsp;Main Responsibilities:<ul><li>Responsible for the development, coordination, and implementation of the brand strategy</li><li>Develop consumer-first growth plans across the 7Ps, rooted in insights and market trends</li><li>Lead and support new product launches and relaunches</li><li>Oversee portfolio performance and RGM initiatives to drive profitability and reduce complexity</li><li>Responsible for budget monitoring and control</li><li>Analyze P&amp;L results and own your brands' performance</li><li>Contribute to the S&amp;OP process and gap-filling initiatives</li><li>Analyze brand performance (category trends, market share, competition, consumer behavior) and initiate corrective actions when needed</li><li>Develop seasonal and thematic activations (e.g., holiday recipes and activations)</li><li>Present brand plans to internal stakeholders</li><li>Plan and execute ATL (TV, OOH, print) and BTL (in-store, sampling, events) campaigns</li><li>Collaborating with digital teams on social media and influencer marketing</li><li>Track campaign KPIs, including reach, engagement, and ROI</li></ul>&nbsp;So, what does it take to be successful in this role?<ul><li>You have a proven track record of 3–5 years in Marketing/Brand Management within FMCG</li><li>You have a strong understanding of business financials and solid analytical skills</li><li>You have excellent communication and presentation skills</li><li>You have a hands-on, entrepreneurial mindset with a strong consumer focus</li><li>You are able to work both independently and as part of a team</li><li>You have excellent proficiency in Microsoft Office (Excel, PowerPoint)</li><li>You are fluent in English</li></ul>Your strong personality and entrepreneurial spirit will enable you to identify and develop collaboration opportunities to drive growth. Your drive to get things done and your willingness to challenge the status quo will be highly valued. If you naturally spot growth opportunities and are motivated to make a real impact, Flora Food Group is the right place for you.Additionally, your flexibility and proactive mindset will enable you to thrive at Flora Food Group.

Brand Manager Vitam

WINGS is looking for an experienced AI/ML Engineer to join its product expansion internationally and locally.The main responsibilities of the role will include:<ul><li>Working as part of a growing team, while also being independent</li><li>Resolving interesting problems and gaining expertise in state-of-the-art technologies</li><li>Using Machine Learning techniques and Artificial Intelligence algorithms</li><li>Having the opportunity to be involved in the design, implementation, of solutions&nbsp;</li></ul>Requirements&nbsp; Educational requirements:<ul><li>Candidates must have a Bachelor’s Diploma in Computer Science, Electrical &amp; Computer/Electronic engineering, Networks, Telecommunications or other relevant fields</li><li>Master’s Degree in the afore-mentioned areas will be considered as a plus</li></ul>Necessary skills:<ul><li>At least 3 years of experience in a similar role as a Data Scientist with focus on computer vision solutions&nbsp;</li><li>Deep understanding of ML techniques and AI algorithms</li><li>Extensive programming skills in Python and relevant tools (e.g. PyTorch, TensorFlow etc.)</li><li>Experience in handling structured and unstructured data from various sources</li></ul>Other Qualifications:<ul><li>Excellent verbal and written communication skills in English</li><li>Native or fluent Greek, oral and written</li><li>Initiative, strong sense of accountability and ownership of actions</li><li>Effective time management &amp; prioritization</li><li>Agility, enthusiasm, and self-motivation</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

AI/ML Engineer

We are offering a great work experience in amazing Thessaloniki, Greece, for a role as a Polish Back Office Email Support for Video Game Platform.&nbsp;Why this role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of a Video Game Platform</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look:&nbsp;Specialist training for the product/service, which will be a vibrant and innovative video game platform You will:<ul><li></li></ul><ul><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving, with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Polish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>&nbsp;BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher of 80€ + Transportation Allowance of 60€ + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li></ul>

Polish Back Office Email Support

We are offering a great work experience in amazing Thessaloniki, Greece for a role as a Portuguese Back Office E-mail Support for Video Game Platform.&nbsp;Why this role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of a Video Game Platform</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look:&nbsp;Specialist training for the product/service, which will be a vibrant and innovative video game platform You will:<ul><li></li></ul><ul><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving, with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Portuguese , good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>&nbsp;BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher of 80€ + Transportation Allowance of 60€ + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li></ul>&nbsp;

Portuguese Back Office E-mail Support

We are looking for a motivated  Sales Account Manager  to join our dynamic and high-caliber team.  &nbsp;Your contribution to the success of the team &nbsp;<ul><li>Build and maintain trustful and long-term relationships with customers&nbsp;</li><li>Present and promote product features to customers&nbsp;</li><li>Discuss software needs and suggest the most suitable solutions&nbsp;</li><li>Upselling &amp; develop existing client base</li><li>Collaborate with the sales team to develop strategies and reach goals&nbsp;</li><li>Provide sales reporting and bring new ideas for improvements&nbsp;</li><li>Use CRM software to manage sales activities&nbsp;</li><li>Stay up-to-date on market trends, competition, and industry developments&nbsp;</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor or Master’s degree in Business Administration, Marketing, Information Systems or relevant field&nbsp;</li><li>Experience in Software Sales.&nbsp;</li><li>Knowledge of CRM usage&nbsp;</li><li>Strong verbal and written communication skills&nbsp;</li><li>Ability to build and maintain relationships with&nbsp;clients&nbsp;</li><li>Knowledge of sales techniques and strategies&nbsp;</li><li>Strong negotiation skills&nbsp;</li><li>&nbsp;Results orientation with achievement drive&nbsp;</li><li>Ability to work independently and as part of a team&nbsp;</li><li>Flexibility and adaptability to change&nbsp;</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer: &nbsp;💰Competitive  package &nbsp;️❤Private health insurance plan  &nbsp;💯Opportunity to work alongside people who are always eager to mentor &nbsp;🚍Transportation with company’s bus from central stations &nbsp;📖 Funded training &amp; development opportunities &nbsp;🥪Catering food services &nbsp;

 Sales Account Manager

From this position, you will take part in the design and execution of marketing campaigns and communication concepts, the handling of digital projects, the preparation of marketing &amp; communication materials and you will contribute to the existing plans and the development of fresh initiatives.Role responsibilities&nbsp;As a member of the Marketing &amp; Corporate Communications team, you will:<ul><li>Be actively involved in the development of marketing and communication plans</li><li>Contribute creative, insightful and forward-thinking ideas to the team’s activities</li><li>Participate in the day-to-day management and execution of campaigns/projects</li><li>Manage digital marketing content, projects, campaigns &amp; initiatives</li><li>Prepare marketing &amp; communication material, such as press releases, internal announcements, presentations, social media posts, articles, interviews etc.</li><li>Liaise with internal stakeholders from other divisions regarding key projects and launches</li><li>Liaise with external partners, such as advertising &amp; PR agencies, media shops, production houses to ensure on-time implementation of activities</li></ul>Knowledge, Skills &amp; Experience<ul><li>3–5 years of experience in marketing and communications, ideally gained within an agency environment</li><li>Strong interpersonal communication skills</li><li>Excellent written and verbal skills in Greek and English</li><li>BA/BS degree or equivalent</li><li>Post graduate studies in communication shall be considered a plus</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading insurance company with prominent positioning in the local market</li><li>A competitive compensation package relevant to qualifications</li><li>Ongoing training and development</li><li>Health Insurance Plan</li><li>Hybrid Working Model</li></ul>

Brand & Communications Executive

We are seeking an experienced and proactive Customer Care Supervisor to oversee the performance and daily operations of our outsourced customer support partner (BPO). The ideal candidate will act as the main point of contact between our company and the BPO team, ensuring service quality, operational efficiency, and excellent customer experience standards.&nbsp;Key Responsibilities<ul><li>Monitor and manage the performance of the outsourced customer service provider (BPO)</li><li>Track KPIs including SLA, CSAT, AHT, quality scores, productivity, and response times</li><li>Conduct regular performance reviews and operational meetings with the BPO management team</li><li>Identify operational gaps and implement improvement plans</li><li>Ensure customer interactions align with company policies and standards</li><li>Analyze reports and customer feedback to improve service delivery</li><li>Coordinate training requirements and process updates with the BPO</li><li>Escalate critical customer issues and ensure timely resolution</li><li>Prepare weekly and monthly operational reports for management</li><li>Support workforce planning and volume forecasting activities</li><li>&nbsp;</li></ul>Requirements<ul><li>Previous experience in customer service supervision, team leadership, or BPO/vendor management</li><li>Strong understanding of call center KPIs and customer support operations</li><li>Experience working with outsourced customer support teams is highly preferred</li><li>Excellent communication and stakeholder management skills</li><li>Strong analytical and reporting abilities</li><li>Ability to work independently and manage external partners effectively</li></ul>&nbsp;Preferred Qualifications<ul><li>Experience managing multi-channel support operations (calls, chats, escalations)</li><li>Knowledge of quality assurance and performance management processes</li><li>Experience in vendor management or outsourcing environments</li></ul>

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